Customer Service Business Development

Jessica Escobar

Laredo, TX ***** 956-***-**** *****************@*****.***

Summary

Flexible Customer Service with 2 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills

Report creation

Report generation

Credit card payment processing

Data evaluation

High-energy attitude

Adaptive team player

Store maintenance

Customer relations

Senior leadership support

Business development understanding

Experience

PORTER 01/2023 - Current

Deployed Services - Laredo, Texas

Maintained inventory of necessary supplies.

Cleaned various work areas by mopping, vacuuming and polishing mirrors. Arranged and removed furniture to prepare facilities for events. Sanitized frequented areas and equipment using approved supplies. Performed basic maintenance and cleaning.

Demonstrated dedication and work ethic through consistent attendance and top-level performance. Maintained clean and tidy appearance in reception, waiting areas and hallways. Secured buildings by locking rooms and main entrance doors and setting alarms. Received deliveries via freight elevator, moving to appropriate locations within building. ARMED SECURITY OFFICER 10/2020 - 12/2022

J&M Security Services - Laredo, Texas

Patrolled large commercial facility on irregular schedule to look for suspicious activities. Protected entrances by scanning individuals and bags via manual checks or x-ray machinery. Tracked vehicles on premises, including license plate numbers. Provided friendly and professional assistance to employees, visitors and customers. Monitored building and property entrances and exits to detect intrusions and protect assets. Warned violators of rule infractions and escorted unauthorized persons off premises. Explained security protocols to employees and guests to promote readiness for emergency situations. Monitored security cameras to identify and respond to suspicious activity. Checked and secured building areas during off-hours to prevent entry by unauthorized individuals. CUSTOMER SERVICE REPRESENTATIVE 07/2018 - 10/2020 Concentrix - Laredo, TX

My job consists of taking calls, and find a solution. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Fielded customer complaints and queries, fast-tracking them for problem resolution. Asked probing questions to determine service needs and accurately input information into electronic systems. Assessed customer account information to determine current issues and potential solutions. Educated customers on special pricing opportunities and company offerings. Remained constantly aware of customer activity to ensure safe and secure shopping environment. Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

Set up and activated customer accounts.

Recommended improvements to products and services to mitigate complaints. HOME HEALTH CARE PROVIDER 01/2015 - 06/2018

APC Homemaker - Laredo, TX

Maintained clean and well-organized environment for client happiness and safety. Dressed, groomed and fed patients with limited physical abilities to support basic needs. Helped clients stay happy and healthy by providing mental and emotional support. Helped transition patient between bed, wheelchair and automobile to provide safe mobility support. Assisted with client personal care needs to foster independence and well-being. Ran errands for clients and drove to appointments to maintain wellness and support daily living needs. Supervised medication administration, personal hygiene and other activities of daily living. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Planned optimal meals based on established nutritional plans. Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Aided with mobility and independence for disabled individuals and continually monitored safety. Interacted with patients through games and fun activities to boost mood and improve overall memory. Met client demands by referring direct care providers. Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits. Supported field staff, patients and families in dealing with clinical issues and concerns. Monitored medications for patients with various conditions and kept watchful eye for side effects. Aided staff by completing required documentation processes for clinical outcomes. Built positive rapport with referral sources to promote business services. Education and Training

Lyndon B Johnson - Laredo, TX High School Diploma 05/2012

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