Customer Service Representative

Olamide Precious Akindeju

Katy Tx

346-***-****/****************@*****.***

Summary

Empathetic and customer-focused customer service professional looking to take on additional responsibilities at a larger retail location. Two years of experience managing phone and in-person queries in retail where I applied problem-solving and creative expertise to maintain a maximum satisfaction rate. Proficient in point-of-sales systems, drafting customer emails and following up on requests.

Education

Harmony International High School, Abuja Nigeria (2018)

Experience

Lone Star EMS, Houston Tx- April 2024–Current

Client Service Representative

Respond to all live customer queries immediately with 24-hour resolution times

Report issues to management within 24 hours,

Process returns and exchanges using POS systems

Draft customer newsletters with management to promote new products or policies

Facilitate customer satisfaction surveys, receiving a score of maximum satisfaction

Famous Princess African Kitchen-October 2023 –February 2024

Job title: Restaurant Server

Substituted for hosting and bartending to greet and keep customers happy

Served full sections during peak hours for tables with five or more guests

Cleaned several areas of workplace to maintain compliant and safe work environments

GAVIC Venture, Houston- May 2022-August 2023

Customer Service Representative

Responded to customer questions, problems/complaints.

Ensured that new accounts are in service and properly recorded in the utility billing system.

Assisted in the update and maintenance of customer files.

Processed work orders for all types of services.

Performed duties involving utility billing, customer service clerks, and other related duties.

Performed nightly billing, balancing review, bank draft, and quality assurance of Cashiers and Clerk II’s work.

Worked with the Superintendent to develop improved workflow and practices.

Scheduled hours of work for team members.

Provided direction to staff in daily procedures.

The Envoy Hotel, Abuja Nigeria-Sept 2018-December 2019

Front Desk Assistant

Provided friendly and exited welcome to customers

Answered calls, route them to the appropriate person, and took messages

Received, sorted and sent mails to appropriate places

Filed documents, data entry, managed correspondence

Assisted in setting appointments and meetings

Kept inventory of office supplies and ordered new materials

Accepted payments from customers

Skills

Interpersonal skills

Problem-solving

Empathy

Point-of-sale proficiency

Computer skills

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