Data Entry Customer Service

* ****

YOLONDA A. YAZZIE

Phone: 480-***-**** Email: **********@*****.***

Professional Summary

Dedicated professional with over 12 years of experience, in the administrative industry. Extensive oral and written communication / correspondence skills, with all levels of management, vendors, general public, and outside clients. Exceptional phone and conversational Etiquette. Proven to be adaptable to change such as in routines, work environment and priorities. Excellent interpersonal skills. Extraordinary hard work ethics, work well under pressure. Strong determination to gain further knowledge and work experience at every opportunity. Skills

• Telephone etiquette, answering multi-line telephone. Excellent communication skills

• Computer Software / Applications (Teams, Internet, OnBase, BidSync, All Microsoft Office 2011)

• Typing, Alpha and numeric data entry, hard and digital file management

• All General office duties. Time sheets, Task prioritizing, Reports, Correspondence. Time management Experience

Arizona Indian Gaming Association (AIGA), Arizonans for Tribal Government Gaming (ATGG) 10/22-Present Administrative Assistant

Non-profit organization established in 1994 by Arizona Tribal Leaders to protect and promote Tribal Gaming on Arizona Indian Lands. Position details include budget preparation and control, recordkeeping and preparation of meeting minutes, invoices and correspondence, management of payroll and basic accounting, file management, employee benefits file control. Research industry related topics, maintain calendars of office activities and events. Direct services, such as maintenance, repair, inventory, printer services, promotional products and other duties as assigned. Knowledge of Tribal Government and Tribal Gaming Industry, working with high level individuals and ability to maintain professionalism, confidentiality and safeguard information according to AIGA and ATGG policies and procedures. Phoenix Indian Center, Phoenix, AZ 07/22-09/22

Workforce Program Participant

Completed temporary assignment with Phoenix Indian Center, a 75-year-old resource organization dedicated to the Native American Community. Answered, screened and forwarded incoming and outgoing multiline telephone. Provide accurate information to general public, and staff. All general office duties. Daily correspondence between clients and staff. Followed up on clients when needed. Kept reception area clean and organized. Maricopa County, Office of Procurement Services Phoenix, AZ 12/18-05/22 Procurement Support Specialist

All general office duties, file management, processed county contract modifications and processed county department budget increases in a timely manner to meet weekly agenda and county Board of Supervisors agenda meetings. Updated county contracts, processed to county agenda meetings, placed revised county contracts on Maricopa County contract website. Added approved pricing modifications and increases to county portal. Daily correspondence between county vendors and county departments. Processed county contract modifications in a timely manor and filed all submitted paperwork correctly.

Acro Service Corporation Phoenix, AZ 09/18-11/18

Support, Assigned to Office of Procurement Services, Maricopa County Prepare procurement related documents. Amendments, tracking and maintenance of procurement contracts related to Maricopa County. Perform all general office duties including scanning, faxing, mail, e-mail and inner/outer office correspondence.

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Stivers Staffing Services Tempe, AZ

File Clerk 03/18-05/18

Placed at Penske Automotive Group Land Rover and Jaguar Dealership in Phoenix, AZ. Service Department. File management. Sorting Repair Order forms, purging repair order forms. Locating Repair Order forms. Alpha and numeric filing.

Scanning Technician 02/17-02/18

Placed at the Public Safety Personnel Retirement System Phoenix AZ., Members Department. Prepping confidential paper records, putting them in order, scanning them into the system. Indexing the images. Producing digital copies of documents needed for processing member changes and processing member’s retirement pensions. Data Entry 09/16-01/17

Placed at The Salvation Army Phoenix AZ. Development Department. Entered donation information which includes alpha and numeric data, attention to details especially on high amounts of dollar transactions. Corrected donor profiles. Answered multi line phones. Handled highly confidential personal information. Adecco Staffing Services Phoenix, AZ 10/15-01/16

Customer Service Representative/Specialist

Answered inbound calls for My ID Experts a Data Breach Response Services. Answered any questions regarding enrollment, system log in issues, system alert messages, or questions regarding their coverage, including questions regarding their credit background with all three credit bureaus. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Assist clients directly or route call to the appropriate personnel for assistance. Randstad Staffing Tempe, AZ

Advanced Administrative Assistant / Receptionist 02/15- 04/15 Completed temporary assignment at City of Tucson IT Department. Performed administrative work of moderate difficulty in routine or special project work. Updated office calendar and emails on Group Wise, covered receptionist when needed. File management, projects consistent with office policies, general directives, and confidentiality. Discretion in the application of policies, procedures, and guidelines. Stayed on tasks with little supervision. Mail Clerk 06/11-10/11

Placed to work at State Farm Insurance. Scanned over 4,000 pages daily of incoming mail, receipts, documents, and pictures for a local insurance agency. Handled highly confidential documents and materials including police reports, and client personal information such as billings, worker compensation, investigation, and health documentation. Diné Policy Institute, Diné College Tsaile, AZ 08/06-05/10 Administrative Assistant I

Organized communication among faculty, college personnel, college students, and other clients through phone messages, e-mail, e-calendars, telephone conference calls, faculty meetings, mail, and through the Internet via Skype. Maintained an orderly file system, timesheets, evaluations, reports, and division calendars. Ordered office equipment and supplies when needed. Photocopied materials as requested. Coordinated and planned staff and student intern travel arrangements and documentation including purchase requisitions, budget transfers, and trip reports. Checked on approval status and guided process through the college Accounting Office and all other appropriate line of authority. Research Assistant

Researched and analyzed issues on policy topics that are related to the Navajo Nation. Collected alpha and numeric data. Conducted survey taking. Maintained clerical office duties that included making copies, faxes, and answering multi-line phones. Utilized research references; magazines, e-journals, websites, and personal interviews for data collection. Education

Diné College – part time, Current student, AS Degree in General Studies 01/07 - 09/10 AIBT International Institute of the Americas, Tucson AZ, Administrative Med.Asst. Program, Diploma 06/00 - 12/01 Tucson Centralized GED Testing, Tucson AZ, GED Certificate 09 /1999

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