Service Representative Administrative Support

Jessica Sims

(***) ***-*************@*****.*** New Roads, LA

SUMMARY

Over 7 years of administrative support experience, having improved operational efficiency by up to 20% in high-volume settings through effective calendar management. Demonstrated expertise in executive communications by leveraging G Suite tools like Google Docs to prepare precise documents and correspondence.

Effectively coordinated travel arrangements and meeting schedules, ensuring seamless support for leadership and managing expense reports with accuracy. WORK EXPERIENCE

Louisiana Healthcare Connections: Medicaid-Remote

Member Service Representative Nov 2020 - Feb 2023

Assisted over 50 customers daily, ensuring prompt issue resolution and exceptional satisfaction. Resolved member account and service issues by clearly explaining form requirements and technical procedures.

Mastered internal systems to serve as a reliable backup, ensuring continuous support during peak hours.

Developed comprehensive product knowledge, enabling accurate and informed responses to diverse inquiries.

Supported executive-level inbox management by triaging urgent emails and escalating priority issues. Dudley DeBosier Injury Lawyers Baton Rouge, LA

Legal Intake Specialist Jul 2018 - Feb 2020

Gathered key client information through structured, courteous inquiries to ensure complete intake data.

Handled and screened over 30 daily inquiry calls and emails, enhancing client engagement. Maintained accurate client files by promptly recording essential details for processing. Facilitated timely follow-ups by scheduling appointments and providing case progress updates. Leveraged G Suite to streamline document preparation and maintain organized client records. Orthopedic Care Center Of Louisiana Baton Rouge, LA Administrative Assistant-temp Oct 2017 - Mar 2018

Conducted patient intake interviews to gather medical information and record vital signs. Supported referral processes by efficiently preparing and organizing medical records. Documented comprehensive nursing assessments, treatments, and follow-up care with precision. Acted as the primary contact for operational and administrative inquiries, ensuring timely resolutions. Utilized Google Calendar to optimize appointment scheduling and reduce patient wait times. Williamson Eye Center Baton Rouge, LA

Medical Office Administrative Assistant Jun 2014 - Apr 2017 Collected patient data, verified insurance, and processed co-payments on a daily basis. Entered patient data into the EHR system, ensuring high record accuracy. Collaborated with clinical staff to maintain optimal practice operations. Scheduled diagnostic appointments, surgeries, and consultations to optimize resource allocation. Our Lady of the Lake Regional Medical Center Baton Rouge, LA Guest Service Representative Sep 2010 - Mar 2013

Earned top performance ratings for managing high-volume calls and delivering quality service. Welcomed visitors with professionalism while delivering knowledgeable assistance. Managed visitor check-ins, distributed badges, and maintained logbooks to ensure security compliance.

Operated a multi-line phone system to direct calls and disseminate operational information effectively. AutoZone New Roads, LA

Sales Manager Jan 2009 - Mar 2010

Oversaw a team of 5 sales representatives and set performance goals in collaboration with department heads.

Monitored team performance and provided targeted training, consistently meeting sales targets. Managed customer accounts and nurtured relationships to drive sales growth. Coordinated territory evaluations and actively participated in sales calls to boost team efficiency. New Roads City Hall New Roads, LA

Mayor's Assistant Mar 2007 - Jan 2010

Scheduled Board meetings and prepared detailed materials for executive reviews. Developed and maintained robust filing systems for executive documentation and reports. Coordinated travel arrangements and visa processing to support executive engagements. Managed executive calendars and coordinated travel, meetings, and vacations seamlessly. Efficiently balanced multiple executive tasks under high-demand conditions. EDUCATION

Delta College of Arts & Technology Baton Rouge, LA Diploma in Nursing

Jan 2012 - Jan 2014

Livonia High School Livonia, LA

High school diploma

Jan 2006 - Jan 2009

CERTIFICATIONS

BLS Certification

SKILLS

Administrative Support: Calendar Management, Travel Arrangements, Meeting Coordination, Document Preparation, Expense Report Management

Digital Tools: G Suite, Google Calendar, Google Docs, Google Sheets, Slack Business Operations: Inbox Management, Project Management, Record Management, Customer Service

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