Customer Service Administrative Assistant
Resume:
Katlin Rafferty
Owensboro, KY *****
[**************@*****.***](mailto:**************@*****.***)
Professional Summary
Highly motivated and adaptable professional seeking a challenging position to leverage extensive experience in administrative support, compliance, and customer service. Demonstrated ability to work effectively under pressure, with a strong commitment to teamwork and company success. Recognized for exceptional work ethic, attention to detail, and reliability. Authorized to work in the US for any employer. Work Experience
Administrative Assistant / Personal Assistant
T and M Raceway Park - Owensboro, KY
April 2024 to Present
• Coordinated and organized company events, including conferences, seminars, and team-building activities.
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner.
• Developed efficient filing systems both electronically and physically to ensure easy retrieval of important documents.
• Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests promptly.
• Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication.
• Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation.
• Provided comprehensive personal assistance to executives, including managing calendars, scheduling appointments, and coordinating travel arrangements.
• Handled confidential information with discretion and maintained a high level of professionalism in all interactions.
• Assisted in preparing presentations, reports, and other documents for executive meetings.
Compliance Specialist
US Bank Home Mortgages
September 2014 to October 2024
• Conducted tolerance reviews on a select number of loans to ensure compliance with regulatory standards.
• Performed comprehensive compliance tests on loans to identify and mitigate potential risks.
• Provided training and guidance to team members on tolerance review processes and compliance protocols.
• Responded to emails and phone calls from lenders, addressing inquiries and providing expert advice on compliance matters.
• Generated and analyzed detailed reports to monitor compliance performance and identify areas for improvement.
• Collaborated with cross-functional teams to develop and implement compliance strategies and initiatives.
• Assisted in the development and maintenance of compliance policies and procedures to ensure adherence to industry regulations.
• Conducted regular audits to ensure ongoing compliance with internal and external requirements.
Cashier/Customer Service Manager
Rural King Supply - Owensboro, KY
August 2010 to September 2015
• Managed customer service operations, ensuring a high level of customer satisfaction and efficient service delivery.
• Supervised and trained a team of cashiers and customer service representatives, fostering a collaborative and productive work environment.
• Addressed and resolved customer complaints and inquiries, maintaining a positive and professional demeanor.
• Implemented and monitored customer service policies and procedures to enhance service quality and operational efficiency.
• Conducted regular performance evaluations and provided feedback to team members to support their professional growth and development.
• Coordinated with other departments to ensure seamless operations and effective communication.
• Managed inventory and stock levels, ensuring availability of products and timely replenishment.
• Developed and maintained strong relationships with customers, promoting loyalty and repeat business.
Tolerance and Compliance Loan Reviewer
U.S. Bank
Education
Associate's degree in Agriculture
Owensboro Community and Technical College - Owensboro, KY August 2010 to December 2014
Associate of Applied Science in Agriculture
Skills
• Python
• Calendar management (10+ years)
• Personal assistant experience
• SharePoint
• Conflict management
• Graphic design
• Salesforce
• Data Analysis
• Risk Management
• Adobe Illustrator (Less than 1 year)
• Human capital management
• Microsoft Excel
• Technical support
• Financial services
• Auditing
• Canva
• Account management
• Analysis skills
• Project management
• Supply chain management
• Computer skills
• Executive administrative support
• Marketing
• Relationship management
• Business Development
• Typing
• Advertising sales
• SaaS
• Appointment scheduling
• Technical sales
• Email marketing
• Military
• Microsoft Office
• Data collection
• Negotiation
• Client services
• Outside sales
• Social media management
• Research
• Microsoft Outlook Calendar
• Customer support
• SEO tools
• Conversion optimization
• Bookkeeping
• Adobe Photoshop
• Microsoft Word
• Microsoft Outlook
• Facebook Advertising
• Data entry
• Tableau
• Software troubleshooting
• Keyword research
• Inside sales
• Computer networking
• Order entry
• Slack
• Mechanical knowledge
• Travel planning
• Data science
• Interpreting technical drawings
• Writing skills
• Digital marketing
• Search engines
• Windows
• Sales presentations
• Events management
• Typography
• Negotiation (sales skills)
• Time management
• Medical coding
• Social media marketing
• Organizational skills
• Lending
• Help desk
• Microsoft Powerpoint
• TypeScript
• Web analytics
• B2B
• Internal Audits
• Payroll
• Pivot tables
• Word processing
Languages
• English - Expert
Awards
• Firefighter of the Year - December 2022
• Firefighter of the Year - December 2017
Certifications and Licenses
• Agribiotechnology - Present
• Livestock management - Present
• EMR - December 2015 to Present
• Aid in medical needs of people CPR Certification
• Driver's License
Volunteer Work
Volunteer Firefighter
Moseleyville Fire Department - Owensboro, KY
January 2015 to Present
• Assisted in emergency response and firefighting operations, including extinguishing fires, rescuing individuals, and providing medical aid.
• Participated in community outreach and fire safety education programs, promoting awareness and preparedness among residents.
• Provided support during natural disasters and other emergencies, ensuring the safety and well-being of the community.
• Conducted regular training sessions and drills to maintain readiness and improve firefighting skills.
• Collaborated with other emergency services and agencies to coordinate response efforts and enhance overall effectiveness.
• Awarded Firefighter of the Year in 2017 and 2022 for outstanding performance and dedication to service.
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