Customer Service Representative
Resume:
Heidi Hagen
Customer Service Representative
Bay City, MI 48706
******************@*****.***
Professional Summary
Meticulous Customer Service Representative, excellent at juggling multiple tasks and working under pressure.
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
AW Companies-Bay City, MI
October 2024 to June 2025
Worked in a remote setting answering phone calls for Careoregon Medicaid Customer Service Representative
Proctor Loan Protector-Troy, MI
January 2024 to April 2024
Worked in a remote customer service position taking calls to answer questions and updating homeowners insurance information as needed.
Customer Service Representative 2
Morley Companies-Saginaw, MI
September 2021 to December 2023
Morley Companies is the vendor for Blue Cross Blue Shield and Blue Care Network of Michigan. Took calls assisting members with questions on their Insurance Policy and dealing with Providers going over claims. Call Center Representative
PennyMac Loan Services, LLC-Las Vegas, NV
January 2019 to May 2020
Worked in a Call Center Environment taking calls and assisting customers with payments and any questions they had regarding their Mortgage. Assisted in answering emails through the customers Secured Messaging Site on the PennyMac Website. Also assisted customers in an IT roll and helping them either create or recover their online accounts.
Legal Assistant/Receptionist
HOA Lawyers Group-Las Vegas, NV
July 2012 to June 2018
Researched customer accounts in order to be assist them with questions and resolution regarding their account.
Answered between 100 & 150 calls per day. If I could not assist with calls they were transferred to the appropriate party.
Maintained and answered customer questions via company and personal email. Answered between 100 & 150 calls per day. If I could not assist with calls they were transferred to the appropriate party.
Notarized Legal Documents and sent to the County Recorder for processing. Collections Representative
Terra West Management Services-Las Vegas, NV
September 2009 to June 2012
Answered Customer inquiries via phone and email
Processed collection letters to be mailed out to customers regarding the status of their account Processed payments that were bought in and made the bank deposits daily Education
High school diploma in Accounting
Las Vegas College-Las Vegas, NV
September 1996 to October 1997
Skills
• Organizational skills
• Sales
• word (10+ years)
• excel (2 years)
• Analysis skills
• customer service skills (10+ years)
• Microsoft Excel
• SCANNING (10+ years)
• FILING (5 years)
• Journal Entries (10+ years)
• customer service (10+ years)
• CLERICAL (5 years)
• DATA MANAGEMENT (2 years)
• CLERICAL SUPPORT (5 years)
• typing (10+ years)
Additional Information
Skills
Self-motivated
Document scanning and Filing
Clerical support
Data management
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