Customer Service Representative

SIERRA MARTIN

CAREER OBJECTIVE

Customer service professional with

exceptional customer service and

communication skills who is seeking a

challenging position where I can display

and enhance my current abilities, gain

knowledge, and potentially advance into

leadership opportunities.

SKILLS

Customer Service

Communication Skills

Interpersonal Skills

Data Entry

Microsoft Office

Management

Conflict Resolution

Product Knowledge

Delegation

Strategic Planning

Training

Administrative Skills

Technical Skills

Active Listening

Attention to Detail

Finance

Scheduling

Collections

Critical Thinking

Office Management

Collaboration

Organization

Leadership

Sales

Cross-sell/Up-sell

Time Management

Persuasion

CONTACT

INFORMATION

Telephone: 757-***-****

Email: **************@*****.***

Hampton, VA

WORK EXPERIENCE

As s Loan Specialists I assist clients with applying for loans, educate clients on terms and conditions of loans, cross-sell/up-sell insurance options, arranged payment agreement and schedule, processed payments via credit or debit card processing, assist clients throughout the duration of the loan cycle and collections, multi-tasked throughout several systems updating and recording data, and answered general inquiries.

ONE MAIN MAR 2020-PRESENT

Loan Specialists

As a Secretary I handled inbound and outbound calls daily assisting customers with inquiries, scheduled virtual appointment sessions with appointed personnel, managing daily/weekly/monthly agenda and scheduled meetings, prepared and disseminated correspondence and forms, multi-tasked between systems recording and updating client information.

ROAD TO 750 LLC SEP 2018-MAR 2020

Secretary

ACADEMIC

BACKGROUND

HIGH SCHOOL DIPLOMA

EUREKA, MO

DEC 2007

Eureka High School

As an Accounts Representative I handled one hundred plus inbound and outbound calls daily assisting customers with collections, educated customers on review terms of sales, service, or credit contract, setup payment schedules, processed payments via debit or credit card processing, and answered general inquiries. PORTFOLIO RECOVERY ASSOCIATION APR 2017-DEC 2019

Account Representative

As a Customer Service Representative I handled one hundred inbound calls daily assisting customers with product inquiries, educated customers on products and benefits, cross-sell/up-sell products, probed and resolved issues, escalated complex issues to higher personnel for resolution, resolved customer complaints or concerns, and answered general inquiries.

IBEX GLOBAL APR 2014-APR 2017

Customer Service Representative

As a Manager I interviewed and hired new employees, trained new employees, scheduled shifts, delegated daily tasks, greeted customers upon entry, cross-sell/up- sell phones and packages, processed payments using POS systems, cash handling, inventory management and merchandising, stocking, resolved customer complaints and answered general inquiries

CRICKET WIRELESS MAY 2009-JUN 2013

Manager

As a Customer Service Representative I greeted guests upon entry, assisted customers with product and plan selection, established new phone service and assisted with device support, processed payments using POS systems, cash handling, merchandising and stocking, cross-sell/up-sell products and plans, and answered general inquiries

CRICKET WIRELESS MAY 2008-MAY 2009

Customer Service Representative

As a Customer Service Representative I greeted guests upon entry, processed payments using POS systems, cash handling, merchandising and stocking, cross- sell/up-sell products and plans, and answered general inquiries JC PENNY DEC 2007-MAY 2008

Customer Service Representative

REFERENCES

References are available upon request.

Contact this candidate