Administrative Assistant Customer Service

Stacy Bruce, Administrative Assistant

DESERT HOT SPRINGS, 92241, United States, 949-***-****, ********@*****.*** SUMMARY Detail-oriented Administrative Assistant with over 10 years of experience in office management and customer service. Proven expertise in data entry, calendar management, and invoicing, alongside a successful track record of handling complex tasks efficiently. Achieved 20% increase in processing speed for sales orders and actively managed client relationships. Eager to contribute organizational skills and commitment to excellence to exceed the expectations of prospective employers.

WORK EXPERIENCE

12/2015 – Present Office Manager/Administrative Assistant, Autoshop Products

Desert Hot Springs, USA

Designed print materials utilizing Canva to enhance marketing efforts. Oversaw invoicing and shipping operations, ensuring timely delivery and client satisfaction.

Led sales initiatives, driving increases in revenue and customer engagement.

Provided exceptional customer service and sales support to build lasting relationships.

Managed phone communications, organized files, processed orders, and tracked supplies efficiently.

Conducted quarterly sales tax data entry, ensuring compliance with regulatory requirements.

Coordinated email communications and managed calendars to optimize workflow.

06/2014 – 01/2016 Co-Owner, My Virtual Homecare Laguna Niguel, USA Spearheaded research on technology-based home products to improve in- home care solutions.

Assisted in the design and implementation of the company website to enhance user experience.

Managed customer service data entry to maintain accurate client records. Collaborated with technology developers to create innovative tools for in- home care assistance.

Engineered a telehealth program to expand healthcare access for clients. Scheduled and organized meetings both in-person and virtually via Zoom. Oversaw calendar management and email correspondence for operational efficiency.

05/2011 – 06/2014 Director of Case Management, Seniors Helping Seniors Laguna Hills, USA Managed client care within a home setting, ensuring optimal service delivery and engagement.

Conducted comprehensive assessments for new clients and developed tailored care plans.

Performed ongoing reassessments and home visits to monitor client progress.

Supervised a team of over 50 caregivers to maintain high standards of care.

Executed medical transcription to ensure accurate documentation of client health records.

Coordinated scheduling and management of urgent situations, responding quickly to client needs.

Delivered outstanding customer service, including phone support, charting, filing, and insurance submissions.

Reconciled payroll to ensure accurate compensation for staff and mitigate errors.

Managed all team calendars for effective scheduling of appointments and visits.

EDUCATION

04/2008 – 06/2008 Ashworth College

Diploma, Medical Transcription

ONLINE

05/1996 – 05/1998 MS Gulf Coast College

Associates Degree, Applied Science

Gautier, USA

05/1989 – 05/1990 CONCORD COLLEGE

Diploma

SAN BERNARDINO

SKILLS Document designs for print - Canva Invoicing and Shipping Management Data Entry Medical transcription

Website design Customer service

Organizational skills Problem-solving

Teamwork Fast learning

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