Customer Service Administrative Assistant

Meredith Trohanov

***** ******** ***, **********, ** 22191

571-***-**** *****************@*****.***

Professional Summary

Motivated and reliable Shift Lead with over a decade of experience in fast-paced restaurant environments, combined with earlier administrative experience. Skilled in team leadership, customer service, bartending, and maintaining high standards of cleanliness and safety. Seeking to leverage these diverse skills in a new opportunity.

Work Experience

Shift Lead - IHOP, Manassas Mall, Manassas, VA (March 2024 - April 2025)

- Oversaw daily operations, ensuring efficient service and customer satisfaction

- Managed and trained team members, fostering a cooperative work environment

- Maintained cleanliness and adhered to company safety standards

- Handled cash and balanced registers at the end of shifts Bartender - T.G.I. Fridays, Woodbridge, VA (August 2021 - July 2023)

- Provided excellent customer service in a busy bar environment

- Mixed and served drinks according to recipes and customer preferences

- Managed bar inventory and restocked supplies as needed

- Maintained cleanliness and ensured compliance with safety and health regulations Shift Lead - IHOP, Alexandria, VA (June 2010 - June 2021)

- Led restaurant operations, maintaining high customer service standards

- Trained and supervised staff, ensuring adherence to company policies

- Managed cash handling, inventory, and ordering supplies

- Maintained a safe and welcoming environment for guests and staff Administrative Assistant - Price Waterhouse Coopers (June 1994 - August 1997)

- Provided administrative support to teams and senior staff

- Maintained organized filing systems and handled data entry tasks

- Answered phones, scheduled meetings, and managed office communications

- Assisted with document preparation and handled correspondence Education

High School Diploma - Woodbridge Senior High School, Woodbridge, VA

- Participated in Army Junior R.O.T.C., developing leadership and teamwork skills Skills

- Customer Service

- Team Leadership

- Bartending & Drink Preparation

- Office Administration

- Time Management

- Cash Handling

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