Project Manager It

Richard Busteed

IT Project Manager PMP & Scrum Master ITSM, ITIL & System Integration Expert

https://www.linkedin.com/in/richard-busteed-pmp-37863155/ 801-***-**** (********@*****.***)

Professional Summary

Results-driven IT Project Manager with over 20 years of experience delivering innovative solutions and leading high-stakes projects across industries. Skilled in ITSM, ITIL, system integration, and lifecycle management, with a proven track record of optimizing processes, aligning technology initiatives with business objectives, and delivering real-time solutions. Adept at managing diverse stakeholders, providing technical expertise, and driving successful outcomes. Key Skills

Project Management: Lifecycle Management, ServiceNow, Project Planning, Smartsheet, Agile Project Management, Strategic Planning Technical Proficiency: ITSM, ITAM, ITIL, Software Development Life Cycle, Data Center Infrastructure Management (DCIM), Electrical Power Monitoring Systems (EPMS) Leadership & Strategy: Field Assessments, Training & Staff Development, Purchase Management, PROFESSIONAL EXPERIENCE

Project Manager / IS&T Delivery Operations Kennecott, Salt Lake City, UT 07/2022 – 3/2025

• Spearheaded a cross-functional team of 20+ professionals in a $15M radio system replacement project, boosting communication efficiency and reducing operational risk.

• Managed 5–10 concurrent IT projects by coordinating cross-functional teams, streamlining processes, and ensuring alignment with organizational goals to consistently deliver projects on time and within budget.

• Successfully led enterprise-wide internet security deployment across North and South America, improving compliance and security measures.

• Oversaw the installation of 394 wireless LAN-connected radios, improving heavy equipment monitoring, and coordinated fire suppression system upgrades at remote facilities. Operations System Project Manager Digital Realty 02/2022 – 07/2022

• Modernized Global Operations Y Drive systems in western US and parts of Asia, enhancing efficiency through strategic initiatives.

• Upgraded Building Management Systems (BMS), DCIM, and Alarm Delivery systems, achieving improved monitoring and operational reliability.

• Partnered with site leadership to plan, assess and implement innovative monitoring technologies. Technical Program Manager Mastercard 08/2021 – 02/2022/

• Directed project delivery using Agile methodology, managing cross-team dependencies and mitigating risks for seamless execution.

• Developed integrated project roadmaps, balancing internal and external dependencies to meet objectives efficiently.

• Facilitated software development cross-functional collaboration, resolving process gaps to accelerate project timelines.

IMAC Coordinator Morgan Stanley 10/2020 – 07/2021

• Managed IT asset deployment and configuration, ensuring smooth technology operations across Wealth Management.

• Coordinated daily with real estate technology project teams, streamlining IT setups and system installations.

• Optimized vendor relations, expediting procurement processes and hardware implementation. Senior Project Coordinator Delta Airlines 1996 – 2020

• Led IT infrastructure projects across North America and Canada, managing extensive teams and project budgets while implementing technology upgrades that increased system reliability by over 30%.

• Traveled to multiple project sites to provide hands-on leadership and support, ensuring timely issue resolution and adherence to project timelines.

• Spearheaded software upgrades, software development life cycles, structured cabling and networking initiatives, increasing system efficiency and reliability.

• Executed comprehensive budget forecasting and cost analysis, proactively managing funds to prevent overruns and secure optimal resource allocation. EDUCATION

Master of Business Management Degree, University of Phoenix, Salt Lake City campus Bachelor’s Degree Business Management, University of Phoenix, Salt Lake City campus Associate of Allied Science, Electronic and Communications Engineering Technology, ITT Tech CERTIFICATIONS

PMP Certified Project Manager

Certified Scrum Master

2006 Comp TIA A+ Certification

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