Customer Service, Driver Helper, Administrative, Warehouse
Resume:
Amy Shelton
Available to begin work immediately
Morristown, TN 37814
***********@*****.***
Please consider myself for one of your job opportunities. I am a very dependable and a hard worker. I have experience In customer service and have the ability to work in a fast paced environment. I have the ability to multitask and meet deadlines accordingly. I would make a positive impact on your company.
Authorized to work in the US for any employer
Work Experience
UPS Driver Helper
UPS - Morristown, TN
November 2019 to January 2020
I was a driver helper. I helped drivers in the delivery and organization of the packages on their truck. I talked to customers and learned how to navigate the package scanner and gps. Server
Applebee's Bar and Grill - Morristown, TN
April 2000 to February 2018
37814
For eight years I worked as a server and a key hourly at Applebee's. As a server demonstrated excellent customer service skills and helped make my customers dining experience a pleasurable one. I had to handle and maintain large amounts of money daily. I had to work as a team and also be able to with on my own when needed to. I trained new employees in both the front and back of the house position. I expidited food for other employees when needed and also served as a key hourly for 3 years. I've been responsible for server check outs and responsible for keeping the restaurant running smoothly and as it should be. I also worked carside delivery.
Here I sad responsible for taking and making sure each order was correct. I handled many catering orders and worked in very stressful situations.
I work well under stress
Can work at a upbeat pace
Love working with the public and am very comfortable doing so. Can be on my feet for long periods if time
Comfortable handling money if needed
Positive attitude
Excellent work attendance
Strong verbal communicator
Strong problem solving skills
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Server
Claremont Restaurant Group - Morristown, TN
September 1997 to March 2009
37814
As a server and bartender I was responsible for providing our customers with the best customer service possible and suggest items from our menu for them to try when unsure of what up try. I was responsible for keeping up with and maintaining a large amount of money throughout my entire shift. As a server and in all the other positions I held at Sagebrush, I learned how to be a team leader, work with others on my team to get things done, and how to read people by their facial expressions and words. As a bartender I delt with customers in a variety of situations and moods. I had to be quick on my feet at times and have good judgement about reading my quests. As bartender I was responsible for taking and getting together Togo orders and making change for other servers. I also answered the telephone and worked on a computer. As a trainer I trained new hires in all aspects of the serving job and showed them easier ways to do the things we had to do if something wasn't coming easy to someone. As key hourly I was responsible for up to 25 employees at one time. I opened or closed the store, in which if I opened, I was responsible for going to the back first thing to deposit and make change. I ordered supplies for the store, made schedules, and basically filled Amy position that may have been empty or needing help. I communicated between servers and upper management. Have excellent customer service skills
Very comfortable with talking to and influencing people Excellent attendance record.
Can work at a fast pace in stressful situations
Very confident in my serving skills and abilities
Work very well with others
I am easy to get along with and can make friends easily Have managerial experience
Strong math skills
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Education
High school or equivalent in Exercise Science
Carson Newman College
September 1998 to May 2001
Walters State Community College
September 1995
Skills
• Communication skills
• Able to multitask
• Customer Service
• Time Management
• Computer Literacy
• Leadership Experience
• Restaurant Experience
• Retail Sales
• Athletic
• Management Experience
• Inventory
• Organizational Skills
• Delivery Driver Experience
• Bartending
• Math
• Catering
Certifications and Licenses
driver's license
Assessments
Sales Skills — Highly Proficient
July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
First Aid — Highly Proficient
July 2020
Treating common medical emergencies
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical Terminology — Proficient
July 2020
Understanding and using medical terminology
Full results: Proficient
Brand Ambassador — Highly Proficient
July 2020
Promoting brand awareness and sales.
Full results: Highly Proficient
Delivery Driver — Highly Proficient
July 2020
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
General Manager (Hospitality) — Highly Proficient
July 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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