Executive Assistant Project Manager
Resume:
KAREN BRIDGE
EXECUTIVE ASSISTANT PROJECT MANAGER
*** ******** **, *******, ** 01923
C: 978-***-****
************@*****.***
SUMMARY:
Detail-obsessed, proactive Executive Assistant and Project Manager masterful at organizing, prioritizing and setting the team up for success and efficiency every day. Tactical genius responsible for maximizing the executive’s reach through exceptional leadership and communication skills. 22+ years of experience in High-Tech, Healthcare, Defense, Higher Education and Non-Profit. Superb attention to details, creative calendar maintenance, flawless policy and procedure implementation, and meeting coordination. Insightful Project Manager by nature. Executes complex projects gracefully while utilizing software tools for improved efficiency. Infectious, positive demeanor and a willingness to go above and beyond. Highly collaborative, team player with a ‘will do’ attitude and “all hands-on deck” approach. Appreciates being challenged, learning from others, and helping build company culture that employees crave.
Core competencies include:
Organization, Prioritization, Detail Oriented
Problem Solving
Team Collaboration
Superb Written and Verbal Communication Skills
Calendar Scheduling
Project Management
Executive Leadership Coaching Support
Time Management
Expense Reporting
Onboarding Supervising Delegating
Travel Coordination
Policies & Procedures
Technical skills include:
Microsoft Office O365 SharePoint Google
Salesforce Concur Workday
ERP SAP SaaS
Zoom Teams Asana Slack
Adobe Acrobat Canva Visio
Agile JIRA Confluence
Windows Mac
Workday WorkBrain
Drupal WordPress SQL
PROFESSIONAL EXPERIENCE:
CVS HEALTH, Remote Wellesley, MA Feb 2025 – Present
Executive Assistant to:
Vice President, Digital Engineering
Vice President, Digital Product Development
Proactively managing/coordinating daily schedule/calendar, contacts, travel arrangements, meetings (internal and external), conferences, and seminars
Invest in relationship building with other EAs to build relationships that enable collaboration and responsiveness
Process reimbursement and expense reports in accordance with established policy guidelines; track expenses and follow-up in a timely manner
Provide a bridge for smooth communication; demonstrate leadership to maintain credibility, trust and support with senior leaders
Coordinate on-boarding and off-boarding of leaders, consultants, and colleagues, including hardware installation request/repair, space planning, etc.
LAWRENCE GENERAL HOSPITAL, Lawrence, MA (Four-week temporary coverage for an LOA) Dec 2024 – Jan 25
Executive Assistant to:
Executive Vice President & Chief Operating Officer
Senior Vice President & Chief Medical Officer
Senior Vice President & Chief Human Resources Officer
Chief Information Officer
Provide complex calendar management, meeting coordination and daily administrative support to multiple C-Suite executives
Responsible for communications and relationships with internal and external clients
Manage vendor contract process to ensure accurate, timely approvals by the executive team
Implementing process improvement and streamlining workflows utilizing Microsoft Teams and SharePoint
HEADING HOME, INC., Boston, MA (Contract) Aug 2023 – July 2024
Executive Assistant to Chief Executive Officer
Provided superior administrative support to the Chief Executive Officer and C-Suite leadership team: email and calendar maintenance, coordinating travel arrangements, expense reporting, scheduling meetings and drafting communications
Responsible for all tasks related to Board of Directors and Board Sub Committees
Managed special projects for all executives, Human Resources and the training department
Assisted with training and providing technical support to all staff for O365 and SharePoint
BOSTON UNIVERSITY, Boston, MA (Contract) Oct 2022 – July 2023
Communications Project Manager
Managed project workflow for the University’s Development & Communications team: defined projects’ scope and timelines, tracked changes, measured project performance using analytics and other tools
Managed and modified internal structures of communication across teams to ensure effective and impactful project outcomes
by implementing Microsoft Teams as a collaboration and project management platform
Facilitated weekly team project status meetings to identify issues and maintain established due dates
RAYTHEON MISSILES & DEFENSE, Tewksbury, MA Oct 2020 – Sept 2022
Executive Assistant Project Manager - Engineering
Provided executive level support and a strategic partnership to Executive Director and leadership team of six members:
Supervised administrative team of 12 individuals across the United States
Responsible for identifying and documenting processes and procedures to improve efficiency
Managed complex, simultaneous projects to improve directorate-wide communication, diversity, equity and inclusion:
oProject: Developed Directorate-wide Quarterly Newsletter
oProject: Revamped SharePoint Architecture Design and Implementation
oProject: Created Interactive Directorate Website
EMERSON HEALTH SYSTEMS, Concord, MA (COVID-19 Layoff) Jan 2020 – July 2020
Executive Assistant Project Manager, Information Technology
Assisted four directors to ensure that their time was focused on critical, strategic issues
Implemented PulseCheck patient tracking software for Emergency Department; trained and supported staff of 20+ staff
Provided technical support to end users throughout the organization on a wide range of software applications
NATIONAL GRID, Waltham, MA June 2017 – Jan 2020
Executive Assistant, Chief Information Officer and Vice President of Information Services
Managed calendar and email, global travel arrangements, scheduling meetings, and expense reporting
Oversaw projects and activities for both executive’s teams of 35+ members globally
Coordinated large scale events for 100+ staff meetings, including securing venue, preparing agendas, arranging travel
Served as a proxy for approving expenses, system access and request for team of 15 director level members
Acted as “liaison” between CIO, clients, internal staff and high-level executives to achieve IT objectives
CAROL KAUFFMAN, EXECUTIVE LEADERSHIP COACH, and INSTITUTE of COACHING (Remote) Jan 2014 – Apr 2017
Operations Manager Executive Assistant Chief of Staff
Managed daily operations ensuring cross-functional teams worked efficiently to accomplish shared goals
Oversaw various, complex strategic project initiatives that segued between various clients on an international scale
Administered leadership coaching initiatives for 45+ executive leaders in the pharmaceutical/healthcare industry worldwide: coordinated 360 interviews, prepared individualized program material to inspire change, growth and organizational culture reform
Migrated from Google Suite to Office 365 enhancing team productivity by 33% unitizing Teams and SharePoint
MARC WAYSHAK COMMUNICATIONS, Boston, MA Feb 2014 – Oct 2016
Virtual Executive Assistant
Provided executive level administrative support, including calendar and email management, multi-location domestic travel coordination, expense reporting, scheduling meetings, and drafting communications
Regularly updated social media network and blog posts via Hootsuite; maintained website via WordPress, composed and distributed automated weekly email blast to various audiences via Infusionsoft, compiled metrics on network and website traffic
Processed invoices and expenses in QuickBooks
NORTH SHORE ELDER SERVICES, Danvers, MA Dec 2010 – Jan 2014
Executive Assistant Communications Specialist
Maintained calendar and email for the Executive Director, scheduled meetings, conferences and events
Responsible for all initiatives for Board of Directors and Board Sub Committees
Assisted in all aspects of planning and executing the annual fundraising campaign
Implemented Microsoft Outlook for all internal resource scheduling reducing conflicts by 65%
SIGNATURE BREADS, Chelsea, MA May 2010 – Dec 2010
Executive Assistant to the President
Provided administrative support to the president and four directors; Primary Point of Contact for all shareholder initiatives
Managed implementation of Goldmine CRM software; trained staff of six
Coordinated team-building events for senior leadership team of 15 members and their subordinates
JOHNSON ENGINEERING & DESIGN, INC, Danvers, MA Aug 2007 – Aug 2008
Executive Assistant to Principal/Owner
Provided calendar maintenance and overall office management
Managed network infrastructure upgrade to Windows XP increasing office productivity by 45%
PICIS CLINICAL SOLUTIONS, INC., Wakefield, MA Apr 2001 – Feb 2007
Project Manager (2005 – 2007)
Project: Implemented a modified major release to recognize significant end of year revenue goals
Highly accelerated revenue recognition driven project (conception to completion in 8 weeks)
Successful implementation resulting in over $1.1M in revenue recognition
Project: Implementation and Upgrade Process (First release of TPA worldwide for Picis)
Successful implementation resulting in over $12M in recognized revenue
Drove post-mortem reviews of upgrades, improving upgrade performance by 28%
Project: Backlogged customer support issue reduction
Developed a plan for reducing backlogged customer support issues; resulting in a 70%+ reduction of open issues in 7 weeks
Analyzed backlogged issues and factors leading to backlog, identified, proposed, and implemented new policy and process changes to prevent future backlog and optimize productivity
Release Coordinator (2004 – 2005)
Technical Analyst Team Lead (2003 – 2004)
Senior Technical Analyst (2002 – 2003)
Technical Analyst (2001 – 2002)
HABAMA, INC., Beverly, MA June 2000 – Mar 2001
Executive Assistant to Chief Information Officer
CAB HEALTH & RECOVERY SERVICES., Danvers, MA May 1998 – June 2000
Executive Assistant to Chief Operating Officer Chief Executive Officer
EDUCATION:
Bachelor of Arts, Concentration in Communication and Computer Science, Regis College, Weston, MA 1994 – 1998
Dean’s Scholarship
Legislative Aide to Senator Frederick Berry, Internship at Massachusetts State House, Boston, MA 1998
Agile Project Management Fundamentals (APMF), Management and Strategy Institute, Remote 2020
Project Management Professional Organizational Leadership, North Shore Community College, Danvers, MA In Progress
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