Moved Cars around the lot to increase space eﬃciency Determined customers needs by asking relevant questions and listening actively to responses. Developed and maintained courteous working relationships. Responsible for making sure all cars on my auction lane are in good condition, are in numerical order, track each car during the auction, assist car dealers, oversees a groups of drivers on the auction lane. Hallmark Cards

Retail Merchandiser

Organized store merchandise racks and displays to maintain visually appealing environments. Monitored inventory levels and kept adequate stock in product displays on sales ﬂoor. Established strong vendor relationships to maintain and support business. Inspected merchandise for quality and arranged proper display location on ﬂoor. Answered customers question regarding merchandise, department information and pricing. Worked with managers and advertising directors to optimize promotions. Veriﬁed products appeared at proper locations in proper quantities. Assembled quarter and full size point of purchase displays. Removed damaged and discontinued items off of display. Elmwood Cemetery

Family Service Counselor-Deed Clerk

Coordinated paperwork and required records to meet all business and legal requirements. Assisted with advanced arrangements for individuals and couples. Met with families of deceased to discuss funeral service requests, disposition of remains and pricing. Helped clients select caskets, markers and other memorial items. Displayed highest level of professionalism and sensitivity when dealing with grieving families. Supported family of day of internment to solve any problems or answer any questions. Created deeds for new sale or transfer of burial plots. Monitored phone lines and displayed proper phone etiquette. Taco Bell

Shift Manager

Tracked and monitored new employees to maximize performance. Supervised employees and oversaw quality compliance with company standards for food and service. Trained and mentored new employees to maximize team performance. Exercised composure under pressure and in escalated customer service scenerios. Kept employees operating productively and working on task to meet business and customer needs. Assisted management team in creating a welcoming atmosphere for crew member to voice complaints. Checked building to conﬁrm maintenance and cleaning met code and regulations. Worked closely with team members to schedule breaks and shifts to meet state requirements. 1999 - 2001

1996 - 1999

1988 - 1996

1989

U-Select

Administrative Assistant and Warehouse

Executed daily operations, all administrative duties including accounts payable and accounts receivable. Maintained inventory for warehouse and all seven (7) delivery trucks. Helped oversee all aspects of distribution for General Manager. Worked with customers to ensure satisfactory performance of service. Loaded and unleaded delivery trucks.

Allen Oil Company

Oﬃce Manager

Oversaw oﬃce and warehouse inventory activities by ordering, and stocking shipments. Maintained computer and physical ﬁling systems.

Monitored phone lines and displayed proper phone etiquette. Received orders from clients. Pulled orders from warehouse. Loaded and unleaded delivery trucks by forklift.

Managed oﬃce operations while scheduling appointments for sales persons. Utilized client and staff feedback to maintain customer partnerships. First National Life Insurance Company of America

Customer Service Representative

Provided primary customer support through multi line phones and mail. Answered constant ﬂow of customer calls with minimal wait time. Monitored phone lines and displayed proper phone etiquette. Maintained customer satisfaction with forward thinking strategies focusing on customer needs and resolving concerns.

Responded to customers requests for products, services and company information. Offered advice and assistance to customers paying attention to special needs and wants. Education

Homewood High School

Diploma

Reference

Hollie Stone - ""

205-***-****

Gary Vaughn - "America's Auto Auction"

Jumper, assistant lane leader

205-***-****

William Brannon - "America's Auto Auction"

Retired

205-***-****

Additional Information