Data Entry Customer Service

Debrina Nordberg

** ***** *****, *****, ** *****

Phone: 352-***-****

Email: *******.***@*****.***

Professional Summary

I am a motivated and adaptable professional with a background in scheduling coordination, data entry, and high-volume customer service. Highly organized with strong communication skills, attention to detail, and a proven ability to manage complex administrative tasks. Eager to transition into a remote position by leveraging transferable experience in documentation, multi-line phone management, and Microsoft word and suits experience. Quick learner with a customer-first mindset and a strong work ethic.

Core Competencies

• Insurance Verification & Claims Support

• Data Entry & Documentation

• Multi-Line Phone Systems

• Conflict Resolution & Customer Service

• EMR Systems & Medical Terminology

• HIPAA Compliance

• Team Collaboration & Time Management

• Payment Collection & Records Management

Education & Certification

St. Petersburg Technical College

Medical coding & billing Certified Coding Specialist (CCS) – Dec 2018

Professional Experience

Server/Bartender/Trainer

Texas Roadhouse – Ocala, FL

Nov 2022 – Apr 2025

• Managed multiple customer interactions and resolved concerns efficiently.

• Trained new team members, enhancing service consistency and team performance.

• Operated POS system and managed cash/credit transactions in high-volume setting.

Front Desk Receptionist / Surgery Coordinator / Ophthalmology Technician

St. Luke’s Cataract and Laser Institute – The Villages, FL

Feb 2019 – Apr 2022

• Collaborated with internal teams to integrate scheduling, billing, and documentation platforms, improving efficiency and data accuracy • Scheduled and coordinated pre- and post-operative appointments with accuracy. • Maintained detailed electronic medical records (EMR) and documentation. • Educated patients on surgical procedures and prepared case documentation.

Front Desk / Insurance Verification & Authorization

Thomas Internal Medicine – Ocala, FL

Referral and scheduling coordinator

Jul 2018 – Jan 2020

Process all incoming referrals within 3 days.

Maintain accurate medical records

Discuss referral details and expectations with patient

Enter complete and accurate patient demographics into EMR

Ensure patient medical insurance is valid active for any upcoming scheduled appointment

Schedule new patient appointments and followups

Denials Specialist / Medical Billing

RCM Enterprise – Remote

May 2018 – Jun 2019

• Supported technical integration of EMR systems with insurance verification and patient data workflows to ensure accurate documentation and streamlined processes • Reviewed and appealed denied insurance claims to ensure timely reimbursement. • Analyzed billing discrepancies and submitted corrections for claim resubmissions. • Maintained compliance with HIPAA and handled sensitive financial data.

Server / Certified Trainer

Outback Steakhouse – Ocala, FL

Dec 2014 – Jan 2019

• Delivered exceptional service in a fast-paced environment.

• Trained new hires in food safety and guest service protocols.

• Maintained strong relationships with regular customers.

Personal Assistant

Joint Enterprise Technologies – Tampa, FL

Apr 2016 – Sept 2018

• Managed VP’s schedule, emails, and travel arrangements with high confidentiality.

• Performed administrative tasks including data entry and basic bookkeeping.

• Ensured smooth communication flow and office coordination.

References

Available upon request.

Contact this candidate