Customer Service Representative

AUBREY Anderson, IN *****

KEEL 765-***-****

************@*****.***

PROFESSIONAL SUMMARY

Customer service-focused professional with 15+ years of experience across office, call center, and medical office

settings. Proven track record of delivering exceptional customer service while leveraging collaborative and adaptable

skills to work effectively with team members in fast-paced environments, ensuring the achievement of shared goals.

SKILLS

•Interpersonal Skills •Customer Service •Communication •Time Management •Active Listening •Organization

•Attention to Detail •Conflict Resolution •Problem-solving •Computer Proficiency •Data Entry: 40wpm •Leadership

•Scheduling •MS Office •Zoom •Google Meet •HIPPA Compliance •Medical Billing & Coding •Insurance Verification

•Claims Processing •Electronic Medical Records (EMR) •Electronic Health Records (EHR) • Insurance Claim Processing

PROFESSIONAL EXPERIENCE

The Judge Group Anderson, IN – Health Information Management Technician

• Provided temporary support at Ascension, focusing on tasks related to medical records management.

• Managed retrieval, scanning, imaging, filing, quality review, and indexing of physical documents.

• Reviewed and verified information for accuracy while maintaining strict confidentiality standards.

• Adapted to both written and verbal instructions in a fast-paced environment with shifting priorities.

Harrah's Hoosier Park Racing & Casino Anderson, IN – Guest Services /Customer Service Representative

• Functioned as the primary point of contact, providing outstanding customer service with a positive demeanor.

• Answered inbound calls, managed enrollment processes, and operated within performance metrics.

• Chosen to train and onboard new employees.

Manpower Staffing Muncie, IN – Lifetouch Customer Service Representative

• Handled inbound and outbound calls to assist customers with orders, payments, and refunds.

• Entered customer account information and resolved issues by following established protocols.

• Logged activities in customer accounts with precision, ensuring confidentiality was maintained.

Aspire Anderson, IN – Support Associate

• Worked independently with minimal oversight, consistently meeting deadlines.

• Adhered to and promoted safety and infection control protocols.

• Met deadlines while ensuring the confidentiality of sensitive information.

Teleservices Direct Anderson, IN – Sales Agent / Customer Service Representative

• Delivered personalized sales and customer service through outbound calls.

• Supplied key information to facilitate product and service sales, while processing customer orders.

• Gathered and input customer details, ensuring accuracy and adherence to confidentiality policies.

• Communicated clearly and concisely, while collaborating efficiently as part of a team.

MMC Agency Anderson, IN – ACS Customer Service Representative

• Managed incoming phone calls and promptly addressed correspondence.

• Promoted additional products and proactively ensured swift and effective problem resolution.

• Entered customer information with precision while maintaining confidentiality standards.

• Recorded activities and interactions thoroughly and accurately.

EDUCATION

Ultimate Medical Academy – Associate in Science, Medical Billing & Coding

Contact this candidate