Account Manager Administrative Support

Vanessa Gonzalez

Cell: (***) *** – **** and Email: *********@*****.***

OBJECTIVE: Experienced Administrative professional with over 15 years of expertise in security and administrative operations, adept at managing complex schedules, coordinating and ensuing compliance with the security protocols. Skilled in staff training, access controls, and HR Management, with a proven track record providing high level administrative support. Seeking a role to leverage me expertise and contribution to foster a secure and efficient work environment.

EMPLOYMENT HISTORY:

Site Supervisor, The Port Authority of NY & NJ 10/24 – Present

Employer: Doyle Security Services, Newark, NJ

Administration Building, New Jersey Marine Terminals (NJMT)

-Verify identification for all PA employees not assigned to NJMT, visitors, and service providers

-Supervision of the building’s access control points, entry control points, and physical security

-Ensure compliance with NJMT’s facility security plan in accordance with Federal Regulations and Port Authority Policies and Procedures

-Address safety and security concerns with NJMT Management, the Port Security Manager, and the employer

Administrative Manager/Field & Account Manager: 12/19 – 10/24

Employer: Doyle Security Services (DSS)

-Managing & ensuring operations of 5,000+ hours

-Process NJ region job applications of new hires: Interviewing, recruiting, hiring, and terminating,

background investigation, training, and evaluation of performance.

-Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.

-Develop, implement, manage, or evaluate policies and methods to protect personnel against

harassment, threats, or violence. Experience Lead teams through routine operations and unexpected challenges with solid decision-making skills and expert security knowledge

-Communicate security status, updates, and actual or potential problems using established protocols.

-Review activities regularly to identify opportunities for improvement.

-Managed communications between team members, customers, and vendors to keep operations

efficient and successful.

-Oversees and coordinates the day-to-day operations of an office, including managing staff, resources, and processes, while ensuring smooth and efficient workflows

Manage regions payroll, scheduling, reschedule call-offs, vacations, and floaters for shift fill-in at

multiple accounts in the NJ/Outer Burroughs, Staten Island, Yonkers & New Rochelle region.

-Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.

-Planning, scheduling, and promoting office events, including meetings, conferences, interviews,

orientations and training sessions. Collecting, organizing, and storing information using computers

and filing systems.

-Oversee special projects and track progress toward company goals. Building and expanding on skills by engaging in educational opportunities.

Account Manager/Client Service Manager 03/15 – 12/19

Employer: Doyle Security Services (DSS)

- Monitor access control system on Prowatch System and CCTV monitors.

- Follow emergency contact protocol for all alarms.

- Receives calls and greets visitors. Inform employees of guests and deliveries. Escort guests and

employees if they misplace badges in the bank reception area.

- Make regular rover patrols of the facility. Ensure doors are locked, operate alarm panel, visitor

management, and public address system.

- Manage the security team on-premises, ensuring they run the operations correctly.

- Manage payroll scheduling, reschedule call-offs, vacations, and floaters for shift fill-in at multiple

accounts in the New Jersey region and assist the human resource team.

- Assist with human resource team and process region job applications of new hires, interviewing,

recruiting, hiring, and terminating,

Security Officer 12/10 – 03/15

Employer: Doyle Security Services (DSS)

- Monitor access control system on Prowatch System. Observe security CCTV monitors. Follow

emergency contact protocol for all alarms.

- Receives calls and greets visitors. Inform employees of guests and deliveries. Escort guests and

employees if they misplace badges in the bank's reception area.

- Make regular rover patrols of the facility. Ensure doors are locked, Operate alarm panel, Visitor

management, and public address system.

Education:

Emerson High School June 2006

Eastern International College - Certificate, Medical Assistant/ EKG/ Phlebotomy August 2009

Saint Peters University - Certificate, Accounting 1 & 2 October 2023

Certifications:

New York Security License/New Jersey Security Officer: SORA August 2009 to Present

Mental Health First Responder September 2024

Notary Public/Loan signing agent October 2029

American Red Cross: Adult CPR/AED, Pediatric CPR, and First Aid Certified July 2026

Accomplishes:

Employee of the Month and Year January 2015

Team Member of the Year December 2022

Skills: PC and Macintosh Operating Systems, Microsoft Offices 365, Outlook, MS Teams, Internet, Valiant payroll system, GuardTek, Applicant Pro, Hireforms, E-Verify, Integras, Lenel, Genetec, Ocularis, C-Cure, Passage point, HID badging printer, QuickBooks, Oracle, TrackTik, Quickbooks, Google workspace.

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