Data Capturer A Team
Resume:
**a Rhine Road
Bishop Lavis
Cell: 063-***-****
Email: *********@*****.***
MANDY SELBOURNE
PERSONAL DETAILS
Age: 13 September 1977
Identity No: 770**********
Languages: English & Afrikaans (read, write & speak)
Marital Status: Single
Gender: Female
Health: Excellent
Employment Status: Employed
OBJECTIVE
I am an individual that has the ability to work as a team member or to work independently when required to do so. I believe that my happiness lies in the well-being, and success of the company for which I work. I am open-minded and will try to solve problems wherever I can. Positivity and perseverance plays a major role in my social and career life
EXPERIENCE
Outprosys
Position: Data Capturer- Contract basis (Current)
Responsibilities:
Viewing clips of drivers conduct and actions while they are driving. Contacting the specific company of the driver to advise of critical fatigue.
Kenings Car, Van and a truck Rental
May 2024-Aug2024
Position: Financial Data Capturer
Responsibilities:
Capturing payments received on Wheelsys (inhouse-system) as well as Sage
Sani Car Rental
March 2021-May 2024
Position: Data Capturer
Responsibilities: Entering vehicle and driver information on Google live sheets
Booking out car with driver information using Carpro (in-house system).
Pulling Reservation, Fleet Due Back as well availability reports for the despatchers.
Entering vehicle and driver information on Google sheets for cars returning from rental
And using Carpro booking cars in.
Booking out shuttles, breakdown and repo vehicles and pulling fleet status reports to
Ensure all shuttles has been booked back into the depot.
Pulling fleet status reports to ensure all cars that’s going on rent and that was booked
Out has been claimed by top office.
Assisting with daily filing done by the quality controller who check the vehicles.
Checking vehicles returning from rent does not have any or additional damages as
Listed by the Quality Controllers check sheet when the vehicle left the depot and if claim
Forms has been provided if there is.
Checking that all tools including spare wheel is still in the vehicle.
Offering additional office support if check sheets and claim forms are requested by
Workshop or Panel shop staff.
Assisting the despatchers to ensure all bookings have been covered and if a car has an
To in it back into the depot and once the issue is resolved to sent it on rent.
CapitaSA : UK Based October 2018 – November 2020
Marks and Spencer (M&S) Campaign
Placing customers orders via web chat/live chat
Following up and tracking customers orders by contacting various couriers
Replacing or refunding customers for faulty merchandise or orders not received by customers.
Checking availability of stock in nearby stores if no availability of stock online.
Using customers post codes on Google maps to check nearest stored and contacting stores to confirm
Availability in size and colours of customers choice and advising customer thereof.
British Gas (BG) Campaign
Assisting customers with their gas & electricity prepayment meter faults
Getting Customers who are off supply with their gas & electricity back on supply
Booking engineers for customers who have faulty meters
Checking customers payments on SAP
Raising refund tasks
Raising tasks to update customers meter details if system has wrongfully updated type of meters customers have in their properties
Assisting customers with new gas cords and top up keys for their conventional meters
Assisting customers with top ups and vend codes for their smart prepayment meters.
Services Department
Booking of Annual Service Visits and boiler breakdowns
Tracking the engineer who is meant to visit a customer’s property
Transferring customers to sales teams who needs home care covers
Taking excess payments via Ariandi system if customers has an excess on the account and is booking a boiler breakdown
Transferring customers to landlord’s department to book ASV & Boiler service certificate.
The Foschini Group (Head Office)
Department: New Accounts Department
Duration: October 2006 till February 2018
Positions: Capture Clerk
Data Processing of new accounts accurately and fast.
Routing applications to employment for confirmation
Checking if customers proof of income is in order
Employment Clerk
Confirmation of Employment of Applicants
Checking ITC for bad debts or any other accounts
Being alert for fraud syndicates
Decide whether account should be approved or declined
Helpdesk Clerk
Liasing telephonically with branches across South Africa aswell as Namibia,Botswana & Lesotho.
Assistance to customers with any queries or complaints
EDUCATION
School Attended: Bishop Lavis Senior Secondary School
Highest Standard Passed: Grade 12(Matric)
Subjects Passed: Afrikaans First Language
English Second Language
Accountancy
Economics
Typing
OTHER QUALIFICATIONS
November 1997 Protea College
Certificate Financial Management N4
Subjects: Financial Accounting
Entrepreneurship & Business Management
Management Communication
Computerized Financial Systems
IN-HOUSE COURSES:
New Accounts System Training
Telephone Doctor Skills
REFERENCES
Monique Cloete
(Supervisor)
Sani Car Rental
Buncwane Ncoyini
(Team leader)
Capita (British Gas)
Sivuyile Panca
(Team leader)
Capita (British Gas)
Sabrina Malagas
(Team Leader)
The Foschini Group
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