Administrative Assistant Customer Service
Resume:
Kirsten Demir-Butler
Specialist/Credit Analyst/Collections/Administrative Assistant
Derby, CT 06418
*********@******.***
I’m a Specialist seeking a rewarding and challenging position where my skills and knowledge can be utilized. I have worked closely with customers and clients, to maintain their confidence. I believe that integrity is key for all involved. I thank you for this opportunity. Authorized to work in the US for any employer
Work Experience
Cash Applications Clerk-temp role
Absolute Staffing for Quadient-Milford, CT
April 2024 to Present
Cash Applications, entering contracts and adhering to strict government standards. Administrative Assistant/Customer Relations
Orkin Pest Control-Monroe, CT
May 2023 to November 2023
Providing Customer Service by phone, email and in person. Resolving customer concerns with both inbound and outbound calls and emails. Collections of overdue and Credit hold accounts. scheduling of assigned technicians. Maintained Customer Concern logs, scheduled service appointments, and provided inclusive support at all times. Worked closely with Service Managers, technicians and inspectors
(Residential and Commercial) in order to provide excellent Customer Service. Utilized BOSS, Microsoft Teams and Outlook.
Administrative Assistant-temp role
Edco MFG-Bridgeport, CT
January 2023 to March 2023
Utilized Quickbooks for Accounts Payable/Receivable. Office receptionist for ISO company, insuring safety conditions and federal requirements. Filing per ISO standards providing all necessary and crucial documentation. Edco provides the US Army with specific, original and patented product. Very strict adherence to federal policy was a must. Mailroom duty. Credit Representative
Kelly Services/ Bic Inc-Shelton, CT
July 2019 to March 2020
Assisted credit analysts with backup documents, processed chargebacks/deductions for commercial customers, processed and input credits and debits to commercial accounts - using JDEdwards Office and Teams
Credit Analyst/Collections Specialist for Commercial Accounts Enthone/MacDermid Enthone-West Haven, CT
May 2010 to May 2017
- Monitoring Customer Accounts to identify overdue accounts
- Finding and contacting debtors to arrange debt payoff
- Create payment strategies and arrangements with Customers for account payoff
- Process credit card payments, refunds and/or adjustments
- Resolving Billing and Customer issues/disputes
- Investigate historical data for each debt or billing
- Research credit references given by Customer ( faxing and email)
- Utilizing Dun & Bradstreet for credit history information
- Maintaining credit files for all Customers: updating credit files annually
- Accountability for reducing delinquency for assigned accounts
- Reporting on collection activity and Accounts Receivable status
- Ability to multi-task; insure good time management and and organizational skills
- Establish and maintain effective, cooperative communication with sales force and Management
- Utilize daily, weekly and monthly aging reports
- Member of NACM ( National Association for Credit Managers ) 2010-2017 Credit and Collections Analyst
Macdermid/Enthone-Waterbury, CT
2010 to 2017
Utilized JD Edwards, Excel, Word, Lotus Notes, Outlook, Internet Explorer, Windows 7 and SAP Reason for Departure: Office personnel relocation
Credit/Collections for precious metals accounts
Extensive customer service and interaction with Service, Accounting, Warehouse, Logistics to insure all shipments were following federal regulations.
Continual open communication with internal and external customers. Enthone Safety Committee - site inspections, reporting findings to appropriate departments, monthly meetings; Administrative Representative
Credit and Collections Specialist
Standard Oil of CT-Bridgeport, CT
2003 to May 2010
Monitoring Residential and Commercial Customer accounts for overdue outstanding balances
• Making payment arrangements with Customers to insure accounts are paid in full
• Utilizing aging daily, weekly and monthly aging reports
• Resolve "Wrong Delivery" issues and disputes
• Communicate effectively with Customer Service staff and Management
• Opening and Closing Customer Accounts
• Utilizing Experian and TransUnion for initial account establishment
• Utilized a customized version of JD Edwards, Windows and Sunrise
• Returned to company as a temp from February 2018 to October 2018 Reason for Departure: Enthone provided a better employment opportunity Customer Service Specialist/Bank Teller
People's Bank-Milford, CT
2001 to 2003
• Process monetary transactions for personal and commercial customers
• Daily ATM preparation and end of day ATM reconciliation
• Assign Debit/ATM cards; open and close bank accounts
• Process money orders and Cashier's checks
• Assign safe deposit boxes
• Daily cash reconciliation of bank branch safe
• Utilize Windows
• Customer Service in person daily
Reason for Departure: Standard Oil of CT offered a better employment opportunity Education
BFA in Graphic Design/Fine Arts/Photography
Paier College Of Art - Hamden, CT
September 1987 to May 1992
College Studies in Courses to enhance my Degree
Albertus Magnus College - New Haven, CT
September 1987 to May 1989
COLLEGE STUDIES in Real Estate Practices and Principles Southern CT State University - New Haven, CT
September 1982 to May 1983
Skills
• JD Edwards
• Oracle
• Credit Analysis (10+ years)
• Accounts Payable (4 years)
• Microsoft Windows
• Debits & Credits
• Accounts Receivable
• SAP (2 years)
• Accounting
• Time management
• Cashiering
• Customer service
• Documentation review
• QuickBooks
• Pest Control
• Graphic Design
• Collection management (10+ years)
• Microsoft Outlook (5 years)
• JD Edwards OFFICE (2 years)
• Sunrise/Minifuel (oil company customized programs) (8 years)
• Pricing
• Photography
• Customer service
• Analysis skills
• Accounts receivable
• Cold calling including call center (3 years)
• Windows
• Photography
• Graphic design
• Front desk
• QuickBooks
• Research
• Bookkeeping
• Cash register
• Accounts payable
• Oracle
• Clerical experience
• Accounting
• JD Edwards
• Credit analysis
• Cash handling
• Debits & credits
• Data analytics
• Analytics
• Manufacturing
• Typing
• Time management
• Receptionist
• Office management
• Multi-line phone systems
• Dispatching Technicians
• Safety Commitee
• Forecasting
• ATM reconciliation
• Cold calling
• Negotiation
• Call center
• ATM reconciliation
• Manufacturing facility
• Cash management
• Credit card processing
• Sales (Call Center)
• Sales - Manager - Retail
• Sales
• Telemarketing
• Retail sales
• Banking
• Safety Commitee - Admin Representative
• Safety Commitee- Site inspections and reports
• Safety Commitee - admin rep
• Safety Commitee - site inspections and reports
• Customer retention
• Communication skills
• Microsoft Office
• ERP systems
• Organizational skills
• Computer skills
• Data entry
• Math
• Microsoft Excel
• Microsoft Word
• English
• Account reconciliation
• Merchandising
• Corporate finance
• Customer relationship management
• Relationship management
• Financial services
• Account management
• Marketing
• Microsoft Access
• Billing
• Billing
• Accounting software
• Office experience
• Chemical and Precious Metals Facility
• Management
• Administrative experience
• Appointment scheduling
• Phone etiquette
• Public relations
• Microsoft Powerpoint
• Writing skills
• CRM software
• Real Estate Practices and Principles
• Algebra
• Filing
• Basic math
• Conflict management
• Calendar management
• B2B
• Financial concepts
• Driving
• Computer literacy
• Deductions
• GIS
• Dispatching
• Business management
• Working with people with disabilities
• Sales administration
• Account analysis
• Sales support
• Outbound calling
• Records management
• Receptionist
• Leadership
• Real estate law
• Customer support
• ATM reconciliation
• Salesforce
• Word processing
• ATM reconciliation
• Microsoft Dynamics 365
• Product management
• Proofreading
• Power tools
• Sign manufacturing
• Process improvement
• Art Appreciation/Fine Arts
• Sketching/Painting/Sculpture
• Financial report writing
• Financial sales
• Home & community care
• Order entry
• Microsoft Dynamics 365
Certifications and Licenses
Kirsten Demir
December 2022 to December 2028
Driver's License
December 2022 to December 2028
Additional Information
I also have extensive Customer Service experience. I have a background in previous retail management. I have extensive phone customer service, with previous phone company SBC (call center) and Standard Oil (making arrangements, contacting customers for past due accounts.) I have utilized JDE, JDE OFFICE, Excel, Word, Teams, Boss, Sunrise, Outlook, Experian, TransUnion and Dun & Bradstreet.
Thank you very much for your consideration.
Contact this candidate