Health Insurance Sales Manager
Resume:
Patricia Dorsett
Columbia, SC 29212
Phone: 803-***-****
Email: ***********@*****.***
OBJECTIVE: “To obtain a position that will utilize my commitment and organization skills.”
Personal Computer’s MS Word, MS Excel, MS PowerPoint,
COMPUTER Publisher, QuickBooks, BenefitFocus, Selerix, Unum, ING
QUALIFICATIONS:
Developed constructive and cooperative working relationships with others.
Communicated well with supervisors.
Developed goals and plans to prioritize, organize and accomplish my
work.
Ability to manage my time and the time of others.
Knowledge of processes for providing customer and personal services, such as customer needs, assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of CPT, ICD-9 and HCPCS coding.
Familiar with HIPAA rules and regulations.
Verification of health insurance benefits for the purposes of payment.
Typing Speed: 100 wpm
EDUCATION National Notary Association, Certified Signing Agent, 2014
Colorado Technical University Associate of Science/Medical Coding
and Billing, October, 2010
Kroll Worldwide, Certified Identity Theft Risk Manager, April, 2007
Brewer School of Insurance, Health and Life License, June, 1996
EXPERIENCE 2008-Present – Gallagher Benefit Services, Tallahassee, Fl.
Benefit Specialist
Educated employees in their employer benefits. Educated large employer
groups, such as 2000+ employees. Gave group presentations and one-on-
one interviews. Enrolled clients by Electronic Data Interchange.
Maintained knowledge and problem tracking database to resolve
problems. Resolved application, hardware, and software problems.
Liaison between employees and health, dental, life, and disability
carriers. Obtained the problem from insured and communicated with carriers to get their problem resolved by telephone or written correspondence.
2006-2008 – BasicPlus Insurance Services, LLC, Columbia, SC
Regional Sales Manager
Recruited and trained health and life agents to sell health product.
200+ agent base. Recruited via telephone and personal visits to their
office. Trained agents on the product, presented product to their
clients and enrolled their clients as needed.
Trained employers, as well as individuals, on health insurance policy.
Applied health insurance rating system to obtain quotes for agents.
Liaison between agents, employees and carriers to resolve any problems, via telephone or written correspondence.
2000-2006 Ward Services, Columbia, SC
Benefit Specialist
Educated employees in their employer benefits. Educated large employer
groups, such as 2000+ employees. Gave group presentations and one-on-
one interviews. Enrolled clients by Electronic Data Interchange.
Maintained knowledge and problem tracking database to resolve
problems. Resolved application, hardware, and software problems.
Liaison between employees and health, dental, life, and disability
carriers. Obtained the problem from insured and communicated with
carriers to get their problem resolved by telephone or written
correspondence.
1996-2000 Brokers Insurance Group, Columbia, SC
Executive Vice President
Office Manager
Recruited and trained agents to sell multiple health insurance and life insurance products.
Supervisor to 10+ employees, to include hiring and terminating.
Trained employers on multiple health and life insurance policies.
Applied health insurance rating system.
Prepared insurance claim forms.
Acted as a liaison to resolve problems between agents and carriers, as well as between the insured individuals and the carriers.
Reviewed insurance policies to determine coverage’s.
Provided customer service.
Contacted insurance carrier to collect missing claim information.
Maintained Accounts Payable.
Maintained all necessary data on each agent according to continuing education and licensing.
Balanced all active agents’ commission statements each month.
References: Upon request.
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