Customer Service Data Entry

Latonya Kelly

Atlanta, GA

**********@*****.*** 678-***-****

Professional Summary

Highly motivated and experienced professional with strong customer service and communication skills. Known for accuracy, organization, and being a reliable team player. Demonstrates the ability to work well under pressure while offering strong analytical and problem-solving abilities. Seeking advancement within a dynamic and growth-oriented organization.

Core Competencies

● Customer Service Excellence

● Communication & Interpersonal Skills

● Time Management

● Organizational Skills

● Microsoft Office Suite (Word, Outlook)

● Problem Solving

● Sales & Inside Sales

● Cash Handling & Register Operation

● Typing & Data Entry

Professional Experience

Internal Revenue Service – Department of the Treasury Contact Representative, GS-0962-5 Step 01 (Full Working Level GS-8) January 2022 – Present

● Provide tax-related assistance to the public, including filing, payment options, and auditing.

● Interpret and explain complex regulations to individuals with limited financial experience.

● Guide taxpayers in completing forms and understanding compliance requirements. Certifications:

● EIN Certified

● CP 207 Certified

● DUPF/941X Certified

● PHAZ Certified

CVS Caremark (Remote, Flex Hours)

Medicare Part D Support Specialist

May 2021 – December 2022

● Assisted members with Medicare Part D benefits and prior authorization requests.

● Handled claim overrides, vacation overrides, test claims, and benefit explanations.

● Provided clear communication and support for formulary-related questions. Home Depot

Customer Service/Sales Associate

February 2021 – October 2022

● Delivered fast, friendly service to customers by assessing needs and offering project solutions.

● Utilized product knowledge and internal tools to guide purchasing decisions.

● Maintained sales floor organization and supported store operations. Allied Security / IBM

Security Officer

August 2019 – January 2021

● Patrolled premises and performed fixed-post security duties.

● Detected suspicious activity and enforced client policies.

● Documented incidents and ensured safety through vigilant observation.

● Directed traffic and responded to emergencies as needed. Atlanta Evergreen Lakeside Resort

Front Desk Agent

April 2018 – July 2019

● Welcomed guests and completed check-in/check-out processes.

● Handled reservations, processed payments, and provided guest assistance.

● Managed room keys, balanced cash drawers, and posted charges accurately.

● Delivered outstanding customer service and addressed guest needs promptly. Education

High School Diploma

Columbia High School, Decatur, GA Graduated May 2005

Contact this candidate