Customer Service A Part-Time
Resume:
Tara Lampley
Contact
Greensboro, NC 27406
****.*******@***.***
Objective
Experienced insurance and compliance professional with over 20 years in coverage verification, documentation tracking, and stakeholder communication. While my background is rooted in healthcare insurance coordination, my skill set is highly transferable to commercial property management environments. I bring a strong command of insurance compliance, policy verification, and record maintenance, coupled with exceptional organizational and communication skills. I am seeking to apply my expertise in a part-time remote role with a company focused on operational excellence and compliance integrity.
Education
• Master of Science in Health Services Administration (In Progress)
Strayer University, Greensboro, NC
• Bachelor of Business Administration, Concentration in Healthcare Administration (Graduated June 2024)
Strayer University, Greensboro, NC
Key Skills
Experience
Numotion, June 2012 - Present
Insurance Verification Coordinator III
• Oversaw complex insurance coordination across multiple entities, ensuring accurate documentation and benefits compliance.
• Managed a caseload requiring adherence to strict policy timelines and regulatory guidelines.
• Created and maintained tracking systems to monitor verification statuses and support audits.
• Served as the liaison between internal departments, external providers, and insurers to resolve discrepancies and prevent service delays.
• Collaborated with stakeholders to ensure up-to-date insurance documentation, similar to tenant/vendor insurance certificates.
•
United Healthcare, October 2008 - June 2012
Customer Service Representative
• Provided outstanding customer service through effective calling and problem resolution.
• Assisted members in understanding healthcare benefits and eligibility for waiver programs.
• Maintained a calm and professional demeanor while addressing member concerns.
AT&T Wireless, March 2003 - October 2008
Credit and Activations Specialist
• Managed customer accounts, resolving activation and credit issues efficiently.
• Delivered exceptional customer service by actively listening and addressing customer needs.
• Healthcare Administration and Operations
• Member and Provider Support
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Problem-Solving and Critical Thinking
• Process Improvement and Operational Efficiency
• Strong Communication and Phone Skills
• EMR System Management
• Customer Service Excellence
Leadership and Achievements
• Led cross-functional initiatives to streamline operations and improve efficiency.
• Consistently exceeded performance metrics by providing superior member support.
• Successfully implemented new procedures, contributing to faster service delivery.
References
Available upon request.
Contact this candidate