Client Relationship Management - Account and Project Management

Empathetic Strategic Supportive

Gina Roeger 847-***-**** ***********@*****.*** LinkedIn: gina-roeger Client Relationship Management Account and Project Management Dynamic and service-oriented leader with expertise in managing strategic accounts and large-scale projects, consistently delivering revenue growth while fostering long-term relationships. Recognized for adaptability, integrity, and exceptional cross-functional communication. Excels in motivating teams, driving change, and streamlining processes to deliver high-impact results that exceed client expectations. Core Skills

Client Relationship Management Account Management Project Management Managed Services Critical Thinking and Problem Resolution Strategic Planning C-Suite Communications Cross-functional Collaboration Account Retention and Growth Data Analytics Reporting and Documentation Value-Add Relationship Building Professional Experience

Project Manager, Provisioning RINGCENTRAL (Remote) Jan 2023 – Feb 2025

Awarded quarterly bonuses for consistently exceeding performance expectations and goals.

Managed end-to-end service delivery of voice and number porting, ensuring timely and seamless completion for new and existing customers.

Led large-scale, complex porting projects, ensuring a smooth onboarding experience and on-time delivery.

Coordinated service activation dates with Project Managers, customers, and partnered carriers, ensuring alignment and efficient execution.

Maintained consistent communication to meet client milestones, deliverables, and target dates.

Delivered exceptional customer service, utilizing strong task management skills to identify and resolve issues.

Collaborated with Project Managers and Account Advocates to address voice-related inquiries and issues.

Detected service-impacting voice issues, providing technical support and documenting resolutions.

Managed escalations for local number porting, collaborating with carriers and providing regular progress updates to stakeholders.

Project Manager, Provisioning MITEL (Remote) Dec 2019 – Dec 2022

Awarded “10 Star Service Award” for successfully managing projects that exceeded customer expectations.

Earned “Helping Hands Award” for onboarding/porting the highest Monthly Recurring Revenue (MRR).

Managed all customer voice-related turn-up items, including LNP orders, new TN requests, Toll Free orders, Directory Listings, CNAM updates, and CSR requests.

Led and tracked large-scale, complex porting projects to ensure a smooth and positive onboarding experience for customers.

Coordinated service activation dates with Project Managers and partnered carriers to ensure timely execution.

Maintained regular communication with Project Managers to meet client milestones, deliverables, and target dates.

Diagnosed and resolved issues with newly installed voice services in collaboration with internal teams and partnered carriers.

Collaborated with Project Managers and Account Advocates to address voice-related requests and issues.

Provided troubleshooting support to Internal Support teams for customer call issues. Strategic Account Manager and Business Development Coach B2B CFO® – Mesa, AZ Jul 2017 – Nov 2019

Provided corporate support, training, and development for nationwide C-Suite Consulting Partners.

Coached C-Suite Executives to overcome barriers and challenges while building their practices. Empathetic Strategic Supportive

Gina Roeger 847-***-**** ***********@*****.*** LinkedIn: gina-roeger Page 2

Guided Partners in adopting customer-focused sales behaviors, fostering long-term, value-driven relationships.

Supported Partners in setting and achieving personalized S.M.A.R.T. goals to drive success.

Implemented a feedback system to track progress and used positive reinforcement to ensure continued success.

Collaborated with the CEO and internal teams to develop and implement policies ensuring top-tier support and service for Consulting Partners.

Delivered training on policies and procedures, ensuring Partner adherence and operational excellence.

Contributed to the corporate hiring process, including interviewing and training C-Suite Executive Partners and office staff.

Managed and analyzed Partner progress, providing detailed metric reports directly to the CEO. Channel Account Manager, Enterprise Accounts NEXTIVA – Scottsdale, AZ Jul 2016 – Jul 2017

Earned quarterly bonuses for portfolio retention and growth.

Exceeded performance goals through self-driven efficiency, productivity, and a strong work ethic.

Managed and retained $2.5M Enterprise account portfolio, ensuring post-sales success by delivering exceptional service as the primary point of contact.

Collaborated with internal teams to educate, present, and up-sell tailored solutions that aligned with client business needs and growth.

Cultivated long-term relationships across all levels, driving loyalty and customer satisfaction through consistent service excellence.

Account Manager III, Enterprise / VIP Accounts INTEGRA TELECOM – Phoenix, AZ 2010 – 2016

Awarded "Service Star" for outstanding leadership and commitment to company values, alongside multiple bonuses for retention and growth.

Earned promotions through strong work ethic, customer focus, and results-driven performance.

Drove revenue growth and retention for $2.4M VIP customer portfolio by delivering high-quality, efficient service.

Partnered with Account Executives, Sales Engineers, and other teams to provide a seamless Enterprise-level experience and resolve issues.

Previous Experience

Technical Support Representative CROSSCOM NATIONAL – Buffalo Grove, IL 2009 – 2010 Account Manager GIFTCO INC. – Vernon Hills, IL 2000 – 2009 Certification

Integrity Selling®, Scottsdale, AZ Aug 2017

Community Leadership

Patient Care Volunteer with Hospice of the Valley, Phoenix, AZ 2014 – 2020 Education

College of Lake County, Grayslake, IL

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