Customer Service Representative

Ifeanyi Chinwe

Email: *************@*****.*** Mobile: 081********

PROFILE

Enthusiastic and detail-oriented Customer Service Representative with 3+ years of experience in fast-paced call center and retail environment. Proven ability to resolve customer issues efficiently while maintaining high customer satisfaction. Adapt at handling high call volumes, resolving issues quickly, and exceeding customer expectations with a calm and professional demeanor. Skilled in using CRM platforms such as Salesforce and Zendesk to track interactions and ensure follow-through. Strong communicator and team player with a focus on continuous improvement.

EDUCATION

B.Tech. Agricultural Technology

Federal University of Technology Owerri

Graduation Year, 2024

CORE PROFICIENCIES

Conflict resolution

Active listening

CRM software (e.g., Salesforce, Zendesk)

Empathy and patience

Time management

Verbal and written communication

Data entry and multitasking

Technical support (if applicable)

PROFESSIONAL EXPERIENCE

Customer Service Representative

ABC CONTACT SOLUTION 10/2018 - 06/2022

Respond to an average of 80+ inbound calls daily, assisting customers with account inquiries, billing issues, and technical support.

Maintain a 96% customer satisfaction score by resolving issues quickly and effectively on the first contact

Use Zendesk and Salesforce to track tickets, customer communication, and follow-up actions.

Collaborate with billing and IT departments to resolve escalated issues and ensure timely resolution.

Followed up with customers to ensure issues were resolved and satisfaction was maintained.

Customer Service Representative

ORATO WELLNESS COMPANY 02/2023 – 03/2025

Provided outstanding customer service and processed orders for multiple clients exceeding all customer service expectations.

Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly.

Updated company’s database with new customer information and manage data of current customers, accurately and in a timely fashion.

Provided exceptional customer service while assisting key clients.

Customer Service Representative

BELAY COMPANY 12/2024 – 04/2025

Deliver high quality customer service via email support platform ensuring top level service to continue cooperate growth.

Update company’s database with new customer information and manage data retrieval of current customers.

Utilize problem solving skills to resolve customer issues and enhancing services levels.

Consistently praise for the quality and timelines of reports, attention to details, exemplary customers service delivery and team player attitude.

CERTIFICATE AND TRAINING

Customer Service Fundamental (Alison).

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