Customer Service Data Entry

LEANDREA THOMAS

CUSTOMER SERVICE PROFESSIONAL

614-***-****

**********@*****.***

GROVEPORT, OHIO

OBJECTIVE

To pursue a successful career with a growing organization in a role in accounting/bookkeeping and further develops my skills across different accounting areas to maximize my expertise and efficiency in the position. Seeking diversity and professional challenges with an opportunity for advancement. SKILLS & ABILITIES

• Customer Service

• Communication

• Data Entry

• Accounts Receivables

• Cash Management

• Microsoft Office Suite

• Detail Orientated

• Compliance

• Documentation

• Confidentiality

EXPERIENCE

November 2013 – Present Credit Services Associate, Spectrum

• Processed lockbox returned mail and CDM, balance and post lockbox batches.

• Processed regular mail payments in ICOMS, and CSG.

• Prepared related deposits.

• Entered batch/deposit information into PeopleSoft cash management with correct general ledger.

• Opened and sorted mail payments that came into the office.

• Processed credit card chargebacks dispute as well as the adjustments.

• Respond to customer requests received through various media including email, letters or telephone.

• Resolved of TMS tickets for banking services related customer issues within designated SLA.

• Answered inbound phone calls from customers related to billing issues!

• Provided over the phone account and payment support services.

• Actively participate in training and coaching activities to improve service.

• Reviewed of various daily payment preventative maintenance report using excel and action accounts as necessary i.e. Duplicate payment report, and FDP report.

• Processed mop restrictions and non-pays.

• Cross-trained other employees on assigned job process

• Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.

• Report to leadership to process issues and other problems that negatively impact my ability to perform optimally

• Perform other duties as requested by the supervisor

• Operated office equipment including a personal computer, copier, fax machine, and a 10-key calculator.

1997 - 2013 Account Receivable Specialist, Capsa Solutions LLC

• Prepared, verified, and processed invoices and payment documents.

• Prepared batches of invoices for data entry.

• Posted customer payments by recording cash, checks, wires, and credit cards transactions.

• Posted revenue by verifying and entering transaction from a lockbox and local deposit.

• Prepared a daily bank deposit.

• Researched cash receipts, coding, and posting of receipts.

• Researched and apply unallocated cash.

• Generated accounting statements and reports.

• Operated office equipment including a personal computer, copier, fax machine, and a 10-key calculator.

EDUCATION

Bachelor’s Degree in Business Administration

DeVry Institute of Technology

Highschool Diploma

Albion Senior High School

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