CSR

ATUH FONTEBO

Arlington, TX 817-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Analytical and detail-oriented marketing graduate with 2+ years of experience supporting high-volume customer accounts and coordinating cross-functional workflows. Skilled in handling sensitive financial data, managing service requests, and performing issue resolution in deadline-driven environments. Known for critical thinking, accuracy in documentation, and strong communication. Eager to bring service excellence and data integrity to Liberty Mutual’s Associate Account Analyst team. EDUCATION

Texas Woman’s University, Denton, Texas

Bachelor of Business Administration in Marketing

Tarrant County College District, Arlington, Texas

Associate of Arts in Business

RELEVANT COURSEWORK

● Business Policy

● Marketing Research

● Digital Marketing

● Marketing Analytics

● Advanced Marketing

SKILLS

● Data entry & account documentation

● Client-focused service delivery

● Microsoft Excel, Outlook, Word

● Workflow & task coordination

● Critical thinking & problem solving

● Cross-functional collaboration

● Policy/account support (financial & insurance)

● Written & verbal communication

● Deadline and detail-oriented

● Adaptable in dynamic environments

CERTIFICATIONS

● Master of Digital Marketing (LinkedIn)

● Digital Advertising (Hubspot Academy)

● SEO (Hubspot Academy)

WORK EXPERIENCE

Honda Financial Services

Customer Service Representative, May 2024 – Present

● Process and document customer inquiries regarding account balances, payment options, and insurance-related issues, ensuring accurate recordkeeping across systems.

● Collaborate with insurance and collections teams to resolve discrepancies—mirroring the coordination needed for rating, pricing, and file documentation.

● Consistently meet KPIs in customer satisfaction, resolution time, and compliance—qualities aligned with Liberty Mutual’s commitment to service excellence.

● Explain policy terms and financial assistance clearly to diverse audiences, similar to broker/agent support expectations.

● Assist new team members and share best practices for CRM use and workflow navigation. Event Coordinator

Independent [Arlington Tx)

Ongoing

● Managed all aspects of logistics—budgets, venue booking, vendor coordination, and transportation—to ensure smooth execution.

● Successfully organized and led a milestone celebration for over 200 guests, coordinating venue, catering, entertainment, and volunteers.

● Oversaw planning for large-scale family events and group trips, managing logistics for 20–30+ attendees on a recurring basis.

● Created detailed event timelines, budgets, travel itineraries, and promotional materials using tools like Canva.

● Navigated unexpected challenges, vendor delays, and weather changes with proactive solutions, ensuring memorable, well-executed events.

Caranet Health

Call Center Representative, May 2023 – December 2023

● Verified benefits and processed appointment information with meticulous accuracy, in line with exposure and coverage evaluation support.

● Managed large call volumes and used discretion to resolve account and insurance questions.

● Documented all activities in secure digital systems, reflecting the care required in policy data entry and renewal support.

● Supported patient services in a virtual environment using Microsoft Outlook and internal databases. Walmart Neighbourhood Market

Sales Associate, September 2021 – November 2022

● Maintained accurate inventory and pricing records while supporting high customer traffic.

● Assisted in onboarding and training peers, enhancing team productivity.

● Adapted communication style to each customer to ensure satisfaction—aligned with Liberty Mutual’s focus on service and clarity.

1st Precious Health Services

Receptionist, March 2020 – April 2021

● Managed the central telephone system, routing calls to the appropriate departments.

● Verified appointments, maintained client communication, and updated client databases.

● Managed multiple tasks and priorities simultaneously while meeting all deadlines.

● Tracked visitor metrics and produced detailed reports for leadership monthly.

● Confirmed appointments, updated client records, and handled correspondence and call routing.

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