Project Management Warehouse Manager

Robert Kern

Canton, GA *****

1-470-***-**** ********@*****.*** WWW: Bold Profile

Professional Summary

Professional experience consists of progressive achievements in numerous project management roles for teams of over fifty employees and contractors. Possess strong site installation and construction management expertise. Extensive daily operations and personnel work schedules experience, distribution of products, scheduling shipments, monitoring receiving/ shipping and test process of equipment. Expert in rebuild and decommission Base Transceiver System (BTS) and Roaming Overbuild. Excellence in all aspects of successfully accurate inventory controls. Prepare and document implementation plans utilizing OSHA rules and regulations in support of safety operational policies and procedures. Received recognition for creation and implementation of superior processes related to safety rules and safety regulations within Environment Health Safety standards. Establish strong working relationship with major carriers, T-Mobile, Sprint, ATT/Cingular, Verizon and True Position. Strong organizational skill set, excellent warehouse management in support of site implementation and maintenance activities. Assure policies and procedures were defined for utilization within warehouse functions of inventory management as well as maintenance/warranty repair. Devised and implemented inventory management cycle count processes. Prepare key presentations resulting in effective audience presentations. Excellent communications skills while maintaining professionalism with strong business ethics.

Professional operations specialist with strong background in project management. Proven ability to lead cross-functional teams, streamline processes, and drive results. Adept in resource allocation, strategic planning, and risk management. Known for adaptability, effective communication, and fostering collaborative environments.

Experienced with overseeing complex operational projects to streamline processes and achieve objectives. Utilizes strategic planning and stakeholder engagement to ensure project alignment with organizational goals. Track record of leveraging team coordination and problem-solving skills to deliver successful project outcomes.

Operations professional committed to driving project success through meticulous planning and execution. Proven track record of optimizing processes and ensuring timely project delivery. Known for fostering team collaboration and adapting to evolving project requirements while maintaining focus on quality and outcomes.

Diligent manager with solid background in managing operational projects. Successfully led cross-functional teams to enhance project efficiency and meet deadlines. Demonstrated ability in strategic planning and effective resource allocation.

Skills

Scheduling and planning

Operational efficiency

Logistics management

Key Experience

Project Management

Operations Manager

Preparation of policy & procedure

Warehouse Manager

Manage Maintenance & Warranty Operations

Resources Management - Employee/contractors

Prepare Budgets

Support of HR and Finance

Implement Inventory Tracking with Bar-coding system

Created and Implemented Universal Mobile Telecommunication System (UMTS) projects

Implementation of BTS'- Roaming Overbuild

Oversee security of company assets/maintenance

Warehouse Management & Control

Processor Relationships Manager – Lockheed Martin IMS

Customer Service Manager - POS Technologies Inc

Senior Support Specialist - National Data Corporation

Account Executive - Card Establishment Services

Technical Implementer/Coordinator - Term Net Merchant Services

Placement Director - Southeast College of Technology

Work History

05/2024 to Current Business Operations/Project Manager

IT Business Solutions, LLC

Manage daily operation of various client resources related to support of upgrades and software releases maintenance and sustainment

Work with resources to clearly understand scope of work and the defined completed and pending task

Review test plans and related User Acceptance Test (UAT) detail activities

Identify and document all customer reported issues

Assure all problems are resolved based on prioritization schedule

Manage resources during issue resolution process

Review specific acceptance criteria of modifications within the application processes

Assure development results address details defined in requirements

Prepare presentations to inform management of teams understanding of defined work task

Provide weekly status reporting and facilitate customer information sessions

03/2022 to 04/2024 Senior Project Manager (ABM - Harmoni - NSB Construction)

KGP Services – Kennesaw, GA

Responsibilities include support of project objectives, ensuring standards, policy & procedures were in focus for achieving company initiatives and goals

Work efforts to address the implementation of key areas within cell site construction safety, quality performance, profitability, and customer satisfaction

Responsible for leading multiple projects personnel and General Contractors within all phases from acquisition through pre-construction, execution, and integration alarm clearing, close-out and True up

Successful in all levels of communications, project planning, and scope management

Document progress, performance, and issue resolution to key customers and internal management

Provide day to day operations, direction and oversight of project resources including staff, equipment, and sub-contractors

11/2015 to 01/2022 Senior Project Management/VCCI (Vendor Contract Compliance-NICAT)

MASTEC Network Solutions – Atlanta, GA

Managed project teams at the regional and national level for Site Acquisition (SAQ), Civil and Original Equipment Manufacturer (OEM) construction and vendor activities

Managed site installs/implementations, assured compliance of contractual agreements, provide financial oversight and performed auditing of national projects

Extensive experienced in vendor, project, program and change management implementation

Project Manager role leading teams and performing national reviews utilizing auditing expertise in conducting audits of the projects financials and closeout documentation over the entire nation

Investigating Civil, SAQ and OEM leading to the recovery of several millions of dollars in market and customer overcharges

Directed a team of project managers and project coordinators in structured reporting which assisted the Supply Chain Management and Request for Proposal for the teams pricing negotiations of future contract negotiations and conducted market closeout improvements to insure profitability

Role as the primary liaison between Mastec and ATT customer communication in the reconciliation of desktop and major audits

11/2010 to 11/2015 Project Manager/Corporate Operations

MASTEC Network Solutions – Atlanta, GA

Maintenance & Warranty environment (MS160) and (Pre-MS160) managing operations of all daily field operations including tracking materials, estimating work, dispatching crews, and high level reporting through Quick base, and accountability to AT&T Operations and Mastec Network Solutions Management

Overseeing Maintenance & Warranty process and procedure, estimating site repair issues, dispatching of crews, tracking and logging for repair request claims under AT&T contract for work completed by Mastec Network Solutions which are received by the Mastec Network Solutions Warranty Department

Responsible for AT&T Operations and RF request pertaining to Milestone 160 (MS160) site issues approved and accepted by AT&T

Responsible for pre-MS 160 for logging, tracking, and follow up

Duties include financial data collection, logging, and tracking, on invoice and PO reconciliation for annual and monthly reporting

Other financial responsibilities include tracing, collections and reconciliation of payment from CBRE and all AR issues pertaining to Maintenance and Warranty

Responsible for all general contractor deployment, follow up, close out data, and relationship, and billing

Duties include, Mastec Network Solutions market relationship such as follow up on site issues, all communications between AT&T and the market, MS-160 and pre-MS160 close out

Engineering role consist of research and determination of site issues through CASPR, Oracle, Siterra, Swifttrack, Autoforms, and pass Quick base data through RFDS configuration and antenna/RRUS-TMA layout evaluation to qualify site issues for either warranty (non-billable) and maintenance (billable to AT&T)

Estimate and evaluate site issue on pre-site bases for lowering cost of repair for customers on billable bases and Mastec Network Solutions on non-billable bases

Responsible for the tracking of all materials for RMA, and parts replacement on sites qualified under the criteria of MS160

I was responsible for developing a program for the 'Turf Warranty Parts Program' where all materials for MS160 issues are to be picked up from the AT&T CSSLs and returned

09/2007 to 12/2009 Project Manager/Operations Engineering - UMTS

T-Mobile – Oneonta and Birmingham, Al

Managing operations of daily cellular Universal Mobile Telecommunications System (UMTS) warehouse processes including tracking materials through ALM/CATS (Scanning) and internal excel spreadsheets

Manage all areas of RMA (Request for Return) on all parts replaced

Manage logging and storing materials; assigning productive work schedules; management and distribution of customer consignment equipment; scheduling shipments; monitoring receipt of materials and assure excellent inventory control

Manage distribution of materials for build of cell site installations

Responsible for preparing and distributing management reports

Operations engineering roles include managing operations of daily technical/warehouse processes of Base Transceiver Station (BTS) (Ericsson 2102, 2106), reconditioning, testing through (OMT), cleaning, and preparation of shipment as well as contractor pickup

BOQ and Construction/Installation reporting generation and configuration issues and solutions on UMTS G2, G3, G4; manage preparation for hand off of hardware to contractors for Ericsson, Nokia, and Purcell configurations

Manage power audits for UMTS upgrade installations on Ericsson RBS 3206 24V, with Nokia Ultrasite Indoor/Outdoor GSM to Lorain DC Power Distributions

10/2002 to 09/2007 Operations Manager and Warehouse Manager

Alcoa Wireless, Inc. – Alpharetta, Ga.

Operations management of warehouse processes for Alcoa and client's inventory

Key cellular client base includes T-Mobile, Sprint, Cingular, True Position, Siemens, and Bechtel

Performed business development between Alcoa and their client base managing operations and daily warehouse processes, implemented efficient cost effective approach to shipping, receiving, logging, and inventory of materials; prepare and manage productive work schedules; distribute customer consignment equipment and Alcoa products

Manage resources, shipments; receipt and housing of goods

Hire warehouse personnel and oversee employee payroll administrative functions

Manage customer consignment inventory within the warehouse

Manage process of loading and unloading transports within the warehouse

Defined and wrote policy and procedures (P&P) for daily operations and safety procedures for overall warehouse functions

The P&P include pulling of and staging materials, loading, shipments up to 16,000 pounds of telecommunications equipment

Managed multiple customers' inventory consignments; receipt of goods, storage, shipping and tracking of products

Maintain inventory control via cycle counts of Alcoa inventory and customer's inventory

Monitored and scheduled resources for the assembly of customer site kits

Supervised preparation of customer's order request and assure timely shipment to meet scheduled build

Project Management and Site Construction management related to installation of Motorola, Nortel, Ericsson, BTS for major clients T-Mobile, and Sprint

Responsible for the completion of site packets for delivery

Technical installation Lead: successful installations and commission and maintenance WIRELESS LOCATION equipment for True Position within multiple markets

Configuration of e911 logistical management units (LMU/WLS)

Excellent experience with equipment used in locating mobile stations for the purpose of FCC E911 wireless location requirements

Responsible for collecting cell site data such as GPS coordinates of all sectors, determining the line code, as well as the framing and data rate of the T-1 at all cell sites

Trouble shooting problems with all of the equipment installed

RF antenna faults and T-1 faults

Utilizing T-berd 2209 and Anritsu Site Master test equipment

12/2000 to 09/2002 Operations Manager /PM Technical Support

P&B Software Support, Inc. – Atlanta, Georgia

Managing daily operation of this business

Responsible for technical support on PC upgrades and software releases

Perform problem resolutions for existing clients

Business development role responsible for obtaining new clients and establishing contractual agreements

05/1997 to 12/2000 Project Manager/Processor Relationships Manager/Implementer

Lockheed Martin, IMS – Atlanta, Georgia

Implementations for a government mandated electronic benefits program

Established policies and procedures of the Electronic Benefit Transfer (EBT) and Electronic Funds Transfer (EFT) programs per government contract within Lockheed Martin

Conducted communication sessions with high level State officials and City council members; informed the local government of each county/city/town within the US of how the EBT and EFT implementation process was mandated by the US government

This paved a way forward to gain support of the local officials by providing an understanding of how the local businesses were expected to accept and process the recipient's purchases by utilizing a card in lieu of the previous method of depositing or cashing their benefit checks for purchases

Key role in the analysis and preparation of the methodology for the implementation of funds transfer resulting in an EBT card being provided to each benefit recipient in support of the electronic funds transfer of their benefits

Prepared and presented presentations to the major credit card processor and banks throughout the United States

Responsible for reviewing and establishing contractual agreements related to processing Electronic Benefits Transfer (EBT) and related EFT processes

Evaluated and determined configuration requirements for each processor through means of ISO 8583 protocol using Deluxe Electronic Payment Systems

Sole liaison between processors and EBT contractors

Meet with CEO's and Presidents of businesses throughout the US in phased timelines for the purpose of educating them on the EBT processes and introducing the mandatory implementation of the electronic benefits solutions

Education Certifications

Computer Science Degree, Southeast College of Technology, Memphis, TN

Project Management Professional (PMP), Project Management Institute, WIP

Business Development, Numerous job related certifications

Oracle Warehouse & Inventory Management Certifications

Swift-Track Database

Quick-base Database

Microsoft Office 365, Excel, Outlook, PowerPoint, SharePoint, Visio, Word, Microsoft Office Project

Education

Computer Science Degree

Southeast College of Technology - Memphis, TN

Personal Information

Title: Project Manager/Operations Manager

Business Profile - Summary

Professional experience consists of progressive achievements in numerous project management roles for teams of over fifty employees and contractors. Possess strong site installation and construction management expertise. Extensive daily operations and personnel work schedules experience, distribution of products, scheduling shipments, monitoring receiving/shipping and test process of equipment. Expert in rebuild and decommission Base Transceiver System (BTS) and Roaming Overbuild. Excellence in all aspects of successfully accurate inventory controls. Prepare and document implementation plans utilizing OSHA rules and regulations in support of safety operational policies and procedures. Received recognition for creation and implementation of superior processes related to safety rules and safety regulations within Environment Health Safety standards. Establish strong working relationship with major carriers, T-Mobile, Sprint, ATT/Cingular, Verizon and True Position. Strong organizational skill set, excellent warehouse management in support of site implementation and maintenance activities. Assure policies and procedures were defined for utilization within warehouse functions of inventory management as well as maintenance/warranty repair. Devised and implemented inventory management cycle count processes. Prepare key presentations resulting in effective audience presentations. Excellent communications skills while maintaining professionalism with strong business ethics.

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