Customer Success Manager

A highly motivated and results-oriented individual with a proven track record of success in customer success, account management, or a related field. I possess exceptional communication, interpersonal, and presentation skills, enabling them to build strong relationships with clients and internal stakeholders alike. I’m a strategic thinker with a keen understanding of the payments industry, SAAS, accounting and a passion for helping businesses thrive. I’m adept at analyzing data, identifying trends, and developing data-driven strategies to improve client performance and satisfaction. Central Michigan University

Bachelor of Business Administration

Accounting Engagement Specialist

Worked to offer professional services to our largest customers to gain engagement and ROI for them. MarginEdge

Customer Success Manager - Accounting Partnerships Managed the relationships with our largest customers representing an ARR of over 5 million dollars. Jan 2023 - Present

Boka Restaurant Group

General Manager

Managed day to day operations for a 15+ million in revenue restaurant location. Managed payroll, training, and staff scheduling and benefits.

Aug 2021 - Dec 2023

ENTERPRISE CUSTOMER SUCCESS MANAGER

312-***-**** · *************@*****.*** · linkedin.com/in/jay-fenske 500 S Clinton St, Chicago, IL 60607

JAY FENSKE

PROFESSIONAL EXPERIENCE

EDUCATION & CERTIFICATIONS

KEY COMPETENCIES

Collaborated closely with account executives and technical account managers to optimize, retain, and grow a portfolio of enterprise clients.

Managed a book of business, focusing on account health, performance improvement, product adoption, usage velocity, renewals, growth, referrals, and customer satisfaction. Conducted regular business reviews to align on client priorities, review key performance indicators

(KPIs), present product roadmaps, and offer optimization strategies. Effectively advocated for clients within the organization, sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to enhance the user experience. Director of Guest Experience Mar 2020 - Jul 2021

Ran operations for the entire property which included shipping fulfillment, maintenance contracting, marketing strategy, payroll, daily expenses, budgets, and day to day guest initiatives.

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