Customer Service Social Media

Location:

Charlottesville, VA

Posted:

June 18, 2025

Contact this candidate

Resume:

tina redmond

Charlottesville, VA *****

***************@*****.***

+1-434-***-****

Professional Summary

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Crew Member

Zaxby's-Charlottesville, VA

January 2025 to April 2025

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner

• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer

• Prepared food items according to established recipes and portion sizes, maintaining high quality standards

• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints

• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers

• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment

• Demonstrated strong communication skills by effectively conveying information about menu items to customers

• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times

Brand Ambassador

Whole Foods Market-Charlottesville, VA

November 2024 to January 2025

• Represented and promoted the brand at various events, trade shows, and activations

• Engaged with consumers to create positive brand experiences and build brand loyalty

• Educated consumers about product features, benefits, and usage through effective communication techniques

• Demonstrated product knowledge and provided recommendations based on customer needs

• Distributed promotional materials such as samples, brochures, or coupons to increase brand awareness

• Managed inventory of promotional items and ensured adequate supply for events

• Utilized social media platforms to generate buzz around the brand and engage with online audience

• Maintained a professional appearance and demeanor while representing the brand in public settings

• Captured consumer feedback and insights to provide valuable market research data for future campaigns

• Assisted in setting up event booths or displays, ensuring they are visually appealing and aligned with branding guidelines

• Provided detailed reports on event performance including attendance numbers, consumer interactions, and overall impact on sales

• Participated in training sessions or workshops to enhance product knowledge and improve presentation skills

• Built strong relationships with key influencers or industry professionals who can advocate for the brand

• Served as a point of contact between customers/consumers and the company by addressing inquiries or resolving issues promptly

• Developed creative ways to attract attention from target audience at crowded events through interactive experiences or demonstrations

• Assisted in the development and execution of brand activation strategies to drive consumer engagement and sales

Processor

Burlington Stores-Richmond, VA

January 2024 to May 2024

• Efficiently unloaded trucks and sorted merchandise according to company standards

• Maintained accurate inventory records by carefully documenting received items and their locations

• Collaborated with team members to ensure timely unloading of trucks, meeting daily productivity goals

• Inspected incoming shipments for damages or discrepancies, promptly reporting any issues to supervisors

• Adhered to safety protocols and guidelines while handling heavy loads and operating machinery

• Assisted in organizing warehouse space for efficient storage of unloaded merchandise

• Worked closely with warehouse staff to coordinate the flow of goods between receiving area and storage shelves

• Contributed to maintaining a clean and organized work environment by sweeping floors, removing debris, and disposing of packaging materials properly Hostess/Server

WOODGRILL BUFFET-Charlottesville, VA

April 2022 to May 2024

• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere

• Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service

• Effectively communicated with the kitchen staff to ensure timely delivery of food orders

• Provided accurate wait time estimates to guests, minimizing customer dissatisfaction

• Maintained cleanliness and organization of the host stand area at all times

• Assisted in coordinating special requests or accommodations for guests with specific needs

• Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours

• Implemented a new reservation system that improved accuracy and reduced errors by XX%

• Trained new hosts on proper procedures, including greeting protocols and reservation management

• Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction

Commercial Cleaner

Charlottesville earthly cleaning-Charlottesville, VA May 2023 to July 2023

• Performed thorough cleaning and sanitization of commercial spaces, including offices, retail stores, and warehouses

• Utilized various cleaning equipment and chemicals to ensure high-quality results and maintain a safe working environment

• Managed inventory of cleaning supplies, restocking as needed to ensure uninterrupted service

• Implemented efficient cleaning techniques to maximize productivity while maintaining attention to detail

• Collaborated with clients to understand their specific cleaning needs and preferences

• Maintained open communication with clients to address any concerns or requests promptly

• Followed established safety protocols and procedures at all times during the cleaning process

• Completed assigned tasks within specified timeframes while meeting quality standards

• Assisted in training new team members on proper cleaning techniques and company policies

• Conducted regular inspections of cleaned areas to ensure compliance with cleanliness standards

• Responded quickly to emergency clean-up situations such as spills or accidents Cook/Sandwich Maker

mcdonalds-Charlottesville, VA

May 2018 to February 2023

• Prepared and assembled a variety of sandwiches, wraps, and salads according to customer specifications

• Maintained cleanliness and sanitation standards in food preparation areas to ensure compliance with health regulations

• Managed inventory of sandwich ingredients, ensuring adequate stock levels for efficient operations

• Collaborated with team members to prioritize orders and maintain smooth workflow during busy periods

• Followed standardized recipes and portion control guidelines to consistently deliver high-quality products

• Provided excellent customer service by taking accurate orders, answering questions, and addressing concerns

• Operated kitchen equipment such as slicers, grills, ovens, and fryers in a safe manner Room Attendant/Housekeeping

The omin hotel-Richmond, VA

August 2012 to January 2018

• Maintained cleanliness and tidiness of assigned guest rooms, ensuring a comfortable and welcoming environment

• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens

• Stocked and replenished room supplies such as toiletries, towels, and refreshments to ensure guest satisfaction

• Inspected rooms for any maintenance issues or damages and promptly reported them to the appropriate department

• Collaborated with housekeeping team members to prioritize tasks and meet daily room turnover goals

• Adhered to established safety protocols while handling cleaning chemicals and operating equipment

• Provided exceptional customer service by promptly responding to guest requests or inquiries in a professional manner

• Assisted guests with luggage transportation when needed, ensuring their comfort during their stay

• Followed hotel policies regarding privacy and security measures when entering occupied rooms

• Maintained inventory of cleaning supplies and notified supervisor when reordering was necessary

• Consistently achieved a cleanliness rating of XX% from guest feedback surveys

• Completed an average of XX rooms per day within designated timeframes

• Implemented new organization system for linen storage resulting in a XX% reduction in retrieval time Stocker

Dollar Tree-Richmond, VA

March 2010 to August 2012

• Maintained accurate inventory records by regularly conducting stock counts and reconciling discrepancies

• Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval

• Utilized inventory management software to track product movement, monitor stock levels, and generate reports for management review

• Implemented a new shelving system that improved organization and accessibility of products, reducing restocking time by XX%

• Collaborated with the purchasing department to identify slow-moving items and implemented strategies to promote sales or reduce excess inventory

• Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs

• Ensured shelves were properly stocked at all times to meet customer demand and maintain an attractive store appearance

• Performed regular quality checks on merchandise for damage or defects, promptly removing any unsellable items from the sales floor

Room Attendant/Housekeeping

Quirk Hotel Richmond-Richmond, VA

April 2006 to February 2011