Customer Service/ Bilingual
Resume:
ACELA HERNANDEZ
PROFILE
Name: Acela Maria Hernandez
561-***-**** • **************@*****.***
Boca Raton, Florida
PROFESSIONAL SUMMARY
Bilingual professional (English/Spanish) with 10+ years of experience in customer service, retail management, banking, and entrepreneurship. Known for exceptional organizational skills, a strong work ethic, and the ability to lead teams to success. Technologically adept and quick to learn new software. Proven ability to manage operations, deliver top-tier customer experiences, and drive business growth.
SKILLS
Fluent in English & Spanish
Customer Service & Complaint Resolution
Retail Management & Leadership
Bank Transactions & Financial Accuracy
Marketing & Advertising
Social Media Management
Accounting & Payroll
Inventory Management & Merchandising
Event Planning & Vendor Relations
Technologically Savvy – Quick Learner
Professional Experience
Owner & Operator
SIMPLE Shopping LLC – South Florida June 2017 – Present
• Launched and manage an event services company specializing in catering, party rentals, and balloon décor.
• Oversee all aspects of the business: accounting, payroll, customer relations, vendor coordination, and marketing.
• Handle social media and advertising to boost brand visibility and sales.
• Manage inventory and ensure exceptional event execution for clients. Professional Spanish Interpreter
Kelly Services / Language Line Solutions – Remote May 2024 – Present
• Provide real-time Spanish interpretation services across various industries including healthcare, legal, and customer support.
• Maintain professionalism, accuracy, and confidentiality while bridging communication gaps.
• Deliver professional real-time Spanish interpretation services via phone and video for healthcare, legal, and customer service clients.
• Manage sensitive conversations with cultural awareness and confidentiality in accordance with HIPAA and organizational policies.
• Translate customer needs clearly and accurately, ensuring positive and effective communication between all parties.
• Document interactions and escalate complex cases when necessary to ensure efficient service resolution.
• Maintain high availability and professionalism while working independently in a fast-paced, remote setting.
Supervisor
Hernandez Cleaning Services – South Florida June 2015 – June 2017
• Supervised cleaning crews across multiple commercial sites; ensured high service standards.
• Drafted client proposals, handled sales calls, and maintained client relationships.
• Led product demonstrations, attended industry conferences, and expanded the client base. Managing Partner
Dollars “R” Us, LLC – Deerfield Beach, FL Sept. 2014 – June 2015
• Managed daily business operations including purchasing, accounting, payroll, inventory, and customer service.
• Directed marketing efforts and handled logistics to ensure profitability and growth. Bank Teller
Bank of America – Deerfield Beach, FL Oct. 2013 – Nov. 2014
• Processed daily banking transactions with accuracy and efficiency.
• Assisted customers with account inquiries, promoted banking products, and maintained compliance with policies.
• Balanced cash drawers, managed deposits/withdrawals, and resolved customer issues professionally.
Assistant Manager
U.S. Tops – Deerfield Beach, FL Jan. 2010 – Sept. 2013
• Promoted to Assistant Manager within 10 months due to leadership and customer service excellence.
• Supervised cashiers, maintained a clean and organized store environment, and trained new staff.
• Handled merchandising, cash management, and conflict resolution. Education
Associate of Arts (A.A.) – Chemistry
Palm Beach State College 2016
• Dean’s List (Final Semester)
High School Diploma
Boca Raton Community High School 2009
• Graduated with honors
• Member of Spanish Honor Society; multiple academic awards
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