Licensed Bartender, Store Manager, Administrative Specialist, Lead
Resume:
Nekita Dunn
Baltimore, MD
************@*****.***
Professional Summary
Energetic and motivated Customer Service/Administrative Professional seeking a career that would enable growth and experience. Innovative problem solver, who thrives on challenges, excels under pressure and gets the job done. Bright, confident, responsive individual, who possesses bookkeeping, payroll and outstanding interpersonal skills with the ability to adapt to any situation. Authorized to work in the US for any employer
Work Experience
Store Lead/Key Holder
Dollar General-Baltimore, MD
June 2024 to Present
• assist customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store,
• acts in a lead capacity in the absence of the Store Manager or Assistant Store Manager.
• assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits.
• performs stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.
• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer’s purchase.
• act as liaison between store manager and assistant store manager to full fill all day to day duties and task
• foster excellent performance that supports individual and organizational needs
• establish and communicate performance standards and expectations
• Apply feedback framework to give constructive and supportive feedback within a supervisory context
• establish work plans that include performance and professional development goals
• create strategies for effective supervision and performance meetings.
• Open and close the store
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager’s absence. Administrative Specialist
Volunteers of America-Baltimore, MD
February 2024 to Present
• Answer and direct telephone calls and visitors to the appropriate departments.
• Coordinate all incoming and outgoing correspondences; dating and stamping all documents as appropriate.
• Assist in maintaining daily contact with funding agencies, providing required documents, reports, and information as required by the contract.
• Assist in maintaining documentation/records of all movement of residents and a monthly records and reports of all residents in the program for billing purposes. Assist in completing billing reports as assigned.
• Send referral agencies current program information (facility rules, handbooks, etc.).
• Complete data entry (referral/resident info) and otherwise learn and operate the electronic CM/ operations systems, including the RRC systems and funding source systems.
• Complete case manager rosters. Assist in updating the program bed space.
• foster excellent performance that supports individual and organizational needs.
• establish and communicate performance standards and expectations
• Apply a feedback framework to give constructive and supportive feedback within a supervisory context.
• Know how to establish work plans that include performance and professional development goals.
• create strategies for effective supervision and performance meetings.
• Assist in compiling new resident referrals and intake packets including furlough documentation, transfer orders and print cards.
• Complete and submit records, reports, transfer orders and print cards to referring agency.
• Log, assign and track all resident disciplinary incident reports, investigation and hearing packets.
• Assist in processing and coding program expenses, and consultant invoices as approved by the Program Director, submit credit card reports and receipts to Finance.
• Compile and complete the monthly program reports accurately and disburse them in a timely manner as directed.
• Monitor all office equipment, reporting malfunctions and coordinating the repairs as directed.
• Maintain, order and disburse office supplies as approved by supervisor.
• Assist in updating and maintaining an adequate supply of forms, office and program supplies to ensure in compliance with program, contract and ACA standards.
• Assist Program Management & Support staff with completing and maintaining all ACA, PREA and other accreditation files and support documentation for accreditation/monitoring audits.
• Assist in coordinating meetings, tours and catered events.
• Attend and participate in and support staff meetings and staff training as directed.
• Complete minutes for monthly staff meetings and distribute the minutes of meetings as directed.
• Assist in tracking all employee training hours, including CPR/First Aid certifications and expiration dates.
• Participate and complete in 40 hours of annual training as mandated by the ACA, VOAC, and funding source, and maintain certification in CPR/First Aid.
• Perform duties as outlined in Program's Operations Manual.
• Maintain all P&P and Operations Manuals and annual operating documents as required.
• Represent the Program to the public, community agencies, and funding sources professionally and appropriately.
• Drive on company business and/or transport residents as required Licensed Bartender
Maryland Bartending Academy-Glen Burnie, MD
September 2020 to Present
• Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company/ events specifications for guests at the bar, in the restaurant, at home, in private settings and events
• Keeping the bar area stocked and clean while always providing friendly and attentive service
• Adhering to company standards for serving alcoholic beverages.
• Set up bookings and bartend for private events such as birthdays, weddings, anniversary's, graduations, retirement parties, work gatherings and any other bookings
• Keep all contact on and accurate for any events booked to assure all details are full filled to the customers expectations
• setup and clean up before and after all bartending events
• commute to and from for all bartending services
Licensed Pharmacy Technician
Walmart Pharmacy-Baltimore, MD
August 2022 to October 2023
Licensed Pharmacy Technician
• Supports pharmacological services by stocking, assembling, and distributing medications.
• Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.
• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs.
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
• Purchase drug and supplies using pharmacy inventory records.
• Package and label radiopharmaceuticals.
• Protects patients and employees by adhering to infection-control policies and protocols.
• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies.
• Maintains records by recording and filing physicians’ orders and prescriptions.
• Generates revenues by calculating, recording, and issuing charges.
• Ensures medication availability by delivering medications to patients and departments.
• Prepares reports by collecting and summarizing information.
• Contributes to team effort by accomplishing related results as needed.
• Create and maintain pharmacy staffing schedule
• Work hand and hand with Pharmacist to complete all pharmacy paperwork, medication counts, stocking and return to stock
• Gathering, measuring, mixing, and calculating proper amounts of medications
• Putting together specific sterile medications (for example, for patients who are undergoing treatment for cancer)
• Preparing special medications that will be administered intravenously
• Creating accurate labels for medication
• Reviewing patients’ new medication orders and comparing them to medications patients are already taking
• Keeping accurate records of patients’ medications
• Train entry level pharmacy technicians and ensure they attend other appropriate training programs to enhance their knowledge.
• Recruit new pharmacy technicians to work in the pharmacy.
• Purchase of drugs, identify and manage drug shortages.
• Look into the automated dispensing systems and make any required modifications in the drug inventory.
• Use medication robot or med counter to obtain fulfilling prescriptions Administrative Officer III
State of Maryland DPSCS-Baltimore, MD
December 2022 to July 2023
• Provide assistance higher-level administrator in the formulation and preparation of an agency's budget or portions of the budget;
• Supervise professional, technical, or clerical staff
• Handle all inmate grievances from State of Maryland Correctional/ BOP facilities, data entry into the system, connecting with vendors outside facility gather information to investigate all grievances and resolve within a 10 day time frame from date of receival
• file, fax, order of all inventory
• work hand and hand with DON for all State of Maryland Correctional Facilities maintaining all this pertaining to inmate health department.
• Monitors and coordinates vendors’ response to all informal inmate complaints ensuring that all complainants receive responses in a timely manner, received by phone, email, and letters.
• Ensures daily mail pick up and processing. Assures that medical records are provided to requestors per the process for medical record request.
• draft and create confidential documents to include correspondence and reports for Director of Nursing
• Develops and maintains a database for tracking and trending regarding medical complaints, medical records request, and provides quarterly summary reports for the department.
• Acts as a liaison between DPSCS, Contracted Vendors, Governor’s Office, and other State Agencies.
• Provides administrative support to the State DON to include; managing the DON’s calendar, management of the policy/procedures manuals and employee PEPs.
• Maintains important and confidential records, schedules, and office supplies. Proofreads and signs outgoing correspondence; reads reports and summarizes information to facilitate the supervisor’s review. Types memos, correspondence, tables, charts and forms as directed by the DON.
• Organizes meetings and documents accurately and in a timely manner and ensures minutes are disseminated.
• Manage and analyze data to process, trend, and create monthly ARP Appeal reports/graphs using data received from the ARP Appeal database/NetDocuments.
• Assign medical appeals to Area Contract
• Maintain ARP appeal database, liaison between DPSCS Case Management and Office of Clinical Services/ Inmate Health.
• Prepare and analyze statistical reports to the DON, CQI Nurse Manager, and Executive Director of Clinical Services
• Create electronic charts for new Hepatitis C patients.
• Evaluate medical documents to ensure patient charts contain all pertinent information
• Obtain any additional information needed by reviewing patient data in the Electronic Health Record
(EHR/EPHR), or contacting assigned designee.
• Manage and coordinate requests concerning missing or incomplete data prior to each scheduled review.
• Maintain compliance standard to meet departments requirements
• Monitor vendor credentialing compliance through a monthly review
• Coordinate the process of vendor updates to provider credentialing information from the vendor contact person for each expired credentials.
• Monitor for compliance confidential data in the vendor's database (Net Documents) to ensure all required licenses are up to date in accordance to the department’s specifications and clinical protocols.
• Send monthly report of all employees with expired or no credentials listed in (Net Documents) to the DON & Director of Inmate Health Services for assessment of liquidated damages as outlined in the contract.
• Review all request received for new hires.
• Review credentials in the vendor’s database (Net Documents) to ensure all documents are available, complete, and uploaded as required by the Departments specifications and clinical protocols.
• Contributes to the development of audit tools essential to conduct and perform assigned clinical audits as outlined by the department
• Recommends means to correct unsatisfactory conditions and to improve operations.
• Prepares work papers to document audit findings and formulates audit report drafts for the Executive Director of Clinical Services, DON, and CQI nurse manager.
• Coordinate, process, and document all IT assets for the Clinical Services Unit.
• Complete property transfer process for all incoming/outgoing equipment.
• Maintain staff assigned/office equipment inventory for Clinical Services.
• Order and maintain sufficient office supplies to support the operations of the unit. Postmaster
United States Postal Service-Boring, MD
June 2021 to June 2022
• Oversee daily postal operations and ensure timely delivery of mail and packages.
• Manage and supervise a team of postal workers, including hiring, training, and performance evaluations.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Ensure compliance with all postal regulations and policies.
• Handle customer inquiries and resolve any issues related to postal services.
• Prepare and manage budgets, including monitoring expenses and optimizing resource allocation.
• Coordinate with other departments to ensure seamless postal operations.
• Maintain accurate records of postal transactions and activities.
• Monitor and analyze performance metrics to identify areas for improvement.
• Develop and implement strategies to enhance customer satisfaction.
• Ensure the security and integrity of mail and packages.
• Conduct regular audits and inspections to ensure compliance with standards.
• Manage inventory and order supplies as needed.
• Plan and schedule postal routes to optimize delivery times.
• Stay updated on industry trends and best practices.
• Supervises and provides any combination of window, box, general delivery, rural route, highway contract route, or city delivery service for a small community.
• Submit and Administer a small operating budget
• Operates a small, single unit postal facility, supervising a small-size group of carriers and/or clerks in the performance of distribution, delivery, and window services
• Implements and adheres to approved programs as they apply to local and ; operates within established rules, laws
• Trains new employees to ensure quality service
• Ensures that proper safeguards are instituted for the welfare of the customers and for the protection of the mails
• Maintains files and records and submits reports.
• Audits and reviews the operation of a contract station or branch
• Has regular contact with postal customers
• Exercises normal protective care of accountable paper, building, equipment, and supplies used
• Supervises a small group of carriers and/or clerks
• Exercises a normal regard for the safety of self and others, with particular emphasis for ensuring employee compliance with established safety policies and procedures. Pharmacy Technician
CVS Health-Crofton, MD
June 2021 to June 2022
• Assist pharmacists in preparing and dispensing medications accurately and efficiently.
• Maintain medication inventory by monitoring stock levels, placing orders, and managing returns.
• Ensure compliance with all pharmacy regulations, including aseptic technique and safety protocols.
• Provide exceptional patient service by answering questions and addressing concerns regarding medications.
• Collaborate with healthcare professionals to optimize medication administration for patients.
• Document medication administration and maintain accurate patient records.
• Support critical care initiatives by preparing specialized medications as required.
• Participate in training programs to enhance knowledge of medical terminology and pharmacy practices. Family Investment Specialist II
State of Maryland-Department of Health-Maryland
January 2019 to October 2021
• interview applicants for Public Assistance, Medical Assistance, Temporary Assistance and Food Stamps in the Family Investment Administration (FIA) of the Department of Human Resources in order to determine customer eligibility and need for FIA programs
• elicit information demographics etc as to family composition, employment, health status, financial obligations, parental status and living arrangements
• calculate incomes and resources to establish benefit level
• determine program eligibility in accordance with federal, State and local laws, policies, rules and regulations
• check public records, such as birth records and real estate transactions
• contact individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations, such as income, resources, residency and household composition
• establish and maintain case records using computerized database systems
• contact customers regarding discrepancies and refer questionable cases to the fraud unit for further follow-up
• monitor case progress and apply appropriate sanctions when necessary
• provide information on and make referrals to service agencies, organizations and vendors for appropriate services and information to meet customer health, housing, food, employment assistance, child care and transportation needs
• serve as a customer advocate
• provide basic counseling and problem solving support
• make visits to customers homes to gather information
• prepare appeal packages or testify in administrative appeals hearings
• Finalize, approve issues all state benefits to include TDAP, SNAP, Medicaid, Rental Assistance.
• determines all Eligibility and sends notices for all state benefits issued within State of Maryland.
• provides direct services to individual customers or families by determining customer eligibility for multiple Family Investment Administration programs
• refer customers to other program services or agencies as appropriate and monitor customer progress and use of assistance.
• explain program requirements and procedures to individual customers or in a group setting
• elicit information as to family composition, employment, health status, financial obligations, parental status and living arrangements
• calculate incomes and resources to establish benefit level
• determines program eligibility in accordance with federal, State and local laws, policies, rules and regulations
• check public records, such as birth records and real estate transactions
• contact individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations, such as income, resources, residency and household composition
• maintain case records using computerized database systems
• establish and maintain case records using computerized database systems
• contact customers regarding discrepancies and refer questionable cases to the fraud unit for further follow-up
• monitor case progress and apply appropriate sanctions when necessary
• provide information on and make referrals to service agencies, organizations and vendors for appropriate services and information to meet customer health, housing, food, employment assistance, child care and transportation needs
• serve as a customer advocate
• provide basic counseling and problem solving support
• prepare appeal packages or testify in administrative appeals hearings Office Specialist III
State of Maryland-Department of Health-Baltimore, MD August 2018 to January 2019
• Organize, Prepare and Perform quality checks on all documents scanned into system.
• Handle all health information and medical records following regulations of HIPPA & OSHA.
• Sort, Open and Distribute incoming mail
• Complete all QC scanning on documents, indexing and batching in computer software Capture Pro.
• Interfile paperwork into active and inactive file room.
• Answers telephones and assist public with any questions pertaining to MADAP applications.
• Create spreadsheets for all documents scanned into system.
• Assist Managers and Supervisors with all office duty request and task
• Reviews work for quality and accuracy.
• Operates all office equipment fax machine, computers, telephone, copier, and scanner.
• Researches and compiles data, as directed
• Prepares statistical tables, charts and reports, work-flow charts, staffing patterns, and organizational charts
• Consults with program heads and administrative officials regarding policies, trends, and interpretation of data and program needs
• Create MADAP file for each client, gather and interfile all documents that pertain to each case load, prep all files for shipment to vendor.
• Interfile paperwork into active and inactive file room.
• Answers telephones and assist public with any questions pertaining to MADAP applications.
• Analyzes and interprets data, information and situations, and makes recommendations when data does not conform to established standards, policies or laws
• Assists in the administration of an assigned program, the supervision of an operational unit within an agency and in the preparation of final reports and suggested recommendations for the improvement of the agency or its programs
• Prepares statistical tables, charts and reports, work-flow charts, staffing patterns, and organizational charts
• Assists in the planning and implementation of new or revised programs, procedures, practices, and organizations
• May provide assistance to a higher-level administrator in the formulation and preparation of an agency’s budget, or portions of the budget
• Supervise assigned technical and clerical personnel to include lower-level Administrative Specialists Administrative Assistant II
Mayor's Office of Employment Development-Baltimore, MD January 2017 to August 2018
• Responsible for answering and screening incoming calls and visitors in a business professional manner.
• Composes routine correspondence for the review and signature of the Department Head, entailing a wide knowledge of the MOED’s and/or department’s programs, procedures, functions and policies
• Obtains pertinent materials from files and other sources; puts it into usable form by preparing memoranda/summaries, for the review and use of the Department Head.
• Direct calls to appropriate staff and maintain telephone message log.
• Provide routine information to public about YouthWorks program and refer inquiries to appropriate source.
• Assist public with registration process to register for jobs and trainings.
• Operate various office equipment to include multi phone line system, fax machines, copiers, scanners, and printers.
• Assist in preparing and organizing materials for distribution to summer youth participants and summer youth staff.
• Develops and maintains office forms and procedures, and assists with administrative task.
• Prepares outgoing mail, sorts and distributes incoming.
• Welcomes and receives the public and answers questions, in person and by telephone, responds to inquiries from citizens and employees.
• Performed administrative and office support activities for multiple Supervisors and Human Services Administrator.
• Provides clerical support to the department
• Receives and screens incoming calls and visitors and directs them to appropriate destinations
• Creates, types and proof-reads letters, memoranda, reports, documents, and other materials.
• Interprets administrative decisions and policies to other members of the staff and transmits orders and instructions at the direction of the Department Head.
• Acts as intermediary for the Department Head when requested, maintaining contacts with public and private executives and officials.
• Maintains schedule of appointments for the Department Head, plans itinerary, makes travel arrangements, and maintains expense accounts
• Composes routine correspondence for the review and signature of the Department Head, entailing a wide knowledge of the MOED’s and/or department’s programs, procedures, functions and policies
• Obtains pertinent materials from files and other sources; puts it into usable form by preparing memoranda/summaries, for the review and use of the Department Head.
• Gives assignments and instructions to individuals and groups of employees engaged in office/clerical work of the department.
• Coordinating projects and assignments with Department Managers; assessing workloads and ensuring timely completion of projects
• Researching, compiling, and analyzing data related to policies and practices, providing recommendations for future action to be taken
• Providing advice and guidance on administrative policy and operational issues
• Planning and conducting a variety of special ad-hoc unique or non-standard administrative projects and studies for the Director assisting with developing and implementing new and/or revised policies and procedures
• Responding to YouthWorks program related complaints or inquiries from employees and the public
• Serving as the Department’s HR Liaison; processing personnel transactions, maintaining employee confidence and keeping human resource information confidential
• Facilitating the new employee onboarding process for Mayor's Office of Employment Development employees, and Managing the Director’s calendar.
• Devises, develops and implements new working procedures and forms
• Revises existing procedures and instructs employees in their application
• order and maintain office supplies and materials for the department
• May maintain attendance and payroll records and files, and prepares basic reports of operations. Certified Medication Technician
JPS Health Services-Baltimore, MD
July 2015 to July 2017
• Assisted with daily activities to include cleaning, feeding, cooking, bathing, grooming and house work of all clients in facility or house setting.
• Worked hand and hand with resident's and family members to discuss behavioral plans and strategies that would help residents on day to day living basis and be able to get clients into community for activities and jobs.
• Responsible for transporting and accompanying clients out of facility for all doctor's appointments, outings and meetings.
• Instruct and Counsel patients and families daily to discuss goals and plans.
• Maintain patients care records and documents daily to keep track of behaviors, bathroom cycle and medications.
• Provide companionship and basic emotional or physiological support
• Performs resident care responsibilities in a manner conducive to their safety and comfort consistent with JPS Healthcare Clinical Policies and Procedures as well as state/federal guidelines and regulations.
• Administers medications as ordered by a physician under the supervision of a licensed nurse, in accordance with any state and federal regulations and consistent with facility policy.
• demonstrate knowledge of “five rights” of medication administration
• Administers and records all medication given to residents’ based upon their specific chart.
• Notifies appropriate licensed staff when a resident complains of pain.
• May take and record vital signs of residents as assigned or as may be required by certain medications.
• Records the administration of medications and/or treatments appropriately, utilizing the computer system to enter and reference resident information as needed.
• Answers resident call lights, anticipates resident’s needs and makes rounds to assigned resident under the supervision of a licensed nurse or charge nurse on the shift.
• Observes for and reports any reactions and/or side effects of medications to a licensed nurse on the appropriate shift.
• Performs all aspects of resident care in an environment that optimizes resident safety and reduces the likelihood of medical/health care errors.
• Support and maintains a culture of safety and quality.
• Administers PRN medications in accordance with state and federal regulations and consistent with facility policy.
• Reports and when appropriate, records any changes observed in condition or behavior of residents and unusual incidents.
• Performs resident care responsibilities in a manner conducive to their safety and comfort consistent with JPS Healthcare Clinical Policies and Procedures as well as state/federal guidelines and regulations.
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