Customer Service Administrative Assistant
Resume:
RESUME
GA
PERSONAL PROFILE
Results-oriented professional with a keen eye for detail and a passion for delivering exceptional service in the banking and administrative sectors. Leveraging a solid foundation in leadership, problem-solving, and customer care honed over years of experience. Adept at fostering strong client relationships, employing active listening techniques, and utilizing technical expertise to streamline operations. Eager to contribute to a dynamic team with a focus on excellence, bringing a blend of administrative acumen, customer-centric approach, and a commitment to organizational success. Aiming to utilize my skills and education to excel in the role of Banking Entry Level, Administrative Assistant, Lead Customer Service, or HR Assistant within your esteemed organization STRENGTHS & CAPABILITIES
Demonstrated ability to lead teams towards achieving organizational goals.
Proven track record of identifying and resolving complex issues efficiently.
Committed to delivering top-tier service, ensuring client satisfaction at all times.
Skilled in professional and effective telephone communication.
Attentive listener, adept at understanding and responding to customer needs.
Expertise in fostering strong and lasting relationships with clients and colleagues.
Proficient in utilizing technical tools and systems to optimize workflow.
Clear and concise communicator with a talent for conveying information effectively. PROFESSIONAL EXPERIENCE
Customer Service Representative
Maxsip Telecom, Valley Stream, NY
September 2023 - December 2023
Engaged with customers in a welcoming and enthusiastic manner, answering inbound calls promptly.
Ensured high levels of customer satisfaction by providing accurate information and resolving inquiries and concerns effectively.
Maintained meticulous records of customer interactions, transactions, feedback, and resolutions.
Collaborated closely with supervisors, providing valuable insights on call volume and quality performance for continuous improvement.
Proactively followed up with customers to ensure their issues were fully addressed and resolved.
Stayed updated on the latest product features, pricing plans, and warranties to deliver informed solutions and recommendations.
Banking Associate
JPMorgan Chase, Middle Village, NY
November 2021 - June 2023
Delivered exceptional customer service by warmly welcoming clients and addressing their banking needs and inquiries.
Ensured strict adherence to banking regulations and procedures in all daily operations and transactions.
Conducted a wide range of financial transactions including deposits, withdrawals, transfers, loan payments, and issuing cashier's checks.
Expertly guided customers through the account opening process, providing detailed information on available banking products and services.
Monitored customer accounts diligently to detect and prevent any suspicious activities or potential fraud instances.
Educated clients on the benefits and features of various banking products, facilitating informed decisions.
Played a key role in promoting the use of mobile applications and online banking services among customers.
Conducted regular ATM operations and performed daily cash balancing duties to maintain accurate financial records.
Front Desk Coordinator
Blinking Fitness, Brooklyn, NY
March 2021 - September 2021
Offered a warm and friendly greeting to all guests upon arrival, setting a positive tone for their fitness experience.
Managed incoming calls, providing prompt and informative responses to customer inquiries and requests.
Contact
Team Leadership
Problem-Solving
Customer Relations
Communication Skills
Active Listening
Needs Assessment
Phone Etiquette
Time Management
Attention to Detail
Conflict Resolution
Data Entry
Organizational Skills
Microsoft Office
Relationship Building
Technical Troubleshooting
Financial Transactions
Administrative Support
Regulatory Knowledge
HR Administration
Customer Satisfaction
*************@*****.***
Jamaica, NY 11435
Mahaillia Spencer Brown
Professional Skills
MB
RESUME
Maintained meticulous records of daily transactions, including membership payments and cancellations.
Conducted routine inspections of the front desk area, ensuring a clean and organized environment for guests and staff.
Supported administrative tasks such as filing, data entry, and document management to ensure smooth operations.
Conducted nightly audits of cash registers to verify accuracy and completeness of funds.
Prepared detailed incident reports, activity logs, and other documentation as required by management Amusement Ride Operator
Denos Wonder-Wheel Amusement Park, Brooklyn, NY
August 2016 - October 2016
Ensured the safety and enjoyment of guests by enforcing ride and park safety regulations.
Assisted guests with loading, unloading, and securing themselves on rides, prioritizing safety at all times.
Maintained cleanliness and tidiness of rides and surrounding areas for an optimal guest experience.
Operated control panels for ride systems, monitoring audio and visual equipment for smooth operations.
Reported any mechanical or operational issues promptly to maintenance staff, ensuring quick resolution.
Verified guest height requirements for each attraction before allowing boarding.
Welcomed guests warmly at entrance gates, enhancing their overall experience from the start.
Conducted thorough inspections of ride vehicles and equipment prior to opening to the public, ensuring safety standards were met.
Kept abreast of new developments in ride operations through regular training sessions and manuals, maintaining a high level of expertise.
EDUCATION
Bachelor of Arts in Industrial and Organizational Psychology (Human Resources)
Queens College of The City University of New York, Flushing, NY
Expected Graduation: December 2024
Associate of Arts in Applied Psychology
Medgar Evers College of The City University of New York, Brooklyn, NY
Graduated: January 2021
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