Human Resources Operations Manager
Resume:
Amanda Gibson
*** ****** * ***********, ******** 61704
******.********@*****.***
Executive Summary
I’m an experienced and effective Administrator with strong HR emphasis. I was an operations Manager for over 20 years, with a Quality, Safety and Training background. I was in the plasma industry for over 16 years with proven ability to be able to progress under-performing staff to highly trained and knowledgeable. I was committed and exceeded in all roles obtained with Grifols. Self-motivated, confident and I believe in consistently improving communication, and team building. I have excellent customer service skills. For the past two years I have obtained an Administration/HR role at a Manufacturing facility. Core Qualifications
Operations management Conducts staff training and meetings Staff development Supervision and leadership skills Inventory control Skilled negotiator
Compensation/benefits administration Calm under pressure Policy/program/staff development Insurance knowledge QuickBooks desktop knowledge Employment laws and regulations Some accounting skills Complex problem solving
Payroll
Professional Experience
Administration/HR Manager 10/23 to Present
1. Employee Records and Data Management:
• Maintaining physical and digital personnel records, including employment contracts, PTO requests, and other relevant documents.
• Updating internal databases with new hire information and other changes.
• Generating reports on HR metrics like headcount, turnover, and other relevant data. 2. Recruitment and Onboarding:
• Assisting with the recruitment process, including job postings, screening resumes, and scheduling interviews.
• Conducting new employee orientation and onboarding activities. 3. Benefits and Payroll:
• Administering employee benefits, such as health insurance, retirement plans, and other perks.
• Assisting with benefit enrollment, changes, and employee inquiries.
• Gathering payroll data and assisting with payroll processing. 4. Policy and Compliance:
• Ensuring compliance with employment laws and company policies.
• Drafting and updating HR policies and procedures.
• Responding to employee inquiries regarding HR policies and procedures. 5. Employee Relations:
• Providing support to employees on various HR-related matters.
• Assisting with performance management processes.
• Conducting exit interviews and processing employee terminations. Center Manager 12/07 to 5/23
December 2007 to May 2023
• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter and Quality key performance indicator (KPI) goals.
• Create appropriate organizational environments and systems which stimulate the morale and productivity of the work force and its leadership.
• Operates the center and manages employees and operations to the highest standard of ethics and integrity.
• Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
• Develop action plans to maximize center efficiency and supervise the implementations of the improvements.
• Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to the regional management team in advance.
• Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Acts as a mentor to assigned team, other center staff and other centers.
• Oversee donor selection, plasma collection and shipment of records and products.
• Accountable for adequacy of inventory of all goods and supplies necessary for the center operations and oversee the ordering of goods.
• The center is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submit timely and accurate reports on a daily, weekly or required timeline.
• Develop a community relationship in regards to public relations and marketing.
• Maintain thorough familiarity and ensure compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA) approved Standard Operating Procedures, Occupational Safety and Health Administrations (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practices (cGMP).
• Works with divisional/corporate management in the preparation of annual budget and manages facilities to consistently achieve production targets and quality goals at the agreed-upon cost structure.
• Assumes regional management oversight and mentoring duties for select facilities and projects in the ROMs absence.
Additional training and certifications received during my employment. References can be provided upon request.
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