Customer Service Representative

NATASHA DANIELS

**********@*****.*** 682-***-**** Fort Worth, TX 76106

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills

• Attention-to-detail

• Time management

• Inventory Management

• Problem-solving

• Tech Savvy

• Training and Mentoring

Experience

Dollar General Justin, TX Remote

Customer Service Representative

12/2020 - 05/2024

• Provided exceptional customer service to clients handling 60+ inbound calls daily

• Assisted customers with account inquiries and resolved issues promptly which contributed to a 15% increase in SLA

• Ensured accuracy of financial transactions and maintained confidentiality of customer information that resulted in 20% decrease in inaccurate records

• Developed strong product knowledge to effectively educate customers on available services and products

• Lead and coordinate team meetings to discuss departmental goals and strategies, and to ensure effective communication and collaboration among team members

Customer Service Representative Leland,

MS Remote

TTEC

10/2018 - 10/2020

• Develop and maintain effective communication strategies to enhance internal and external relationships, resulting in increased collaboration and long-term partnerships with stakeholders.

• Assisted with customer requests and answered questions to improve satisfaction.

• Displayed strong telephone etiquette, effectively handling difficult calls UnitedHealthcare Remote

Insurance Sales Agent

03/2016 - 07/2018

• Managed billing operations for a leading Insurance company

• Ensured accurate and timely processing of customer invoices Resolved billing discrepancies and provided exceptional customer service

• Collaborated with cross-functional teams to streamline billing processes that increased productivity by 40% within 6 months

• Developed and implemented strategies that improved billing efficiency and accuracy by 10% within 120 days

• Trained and mentored junior billing representatives

• Achieved consistent high-performance ratings and exceeded monthly targets by 15% monthly

Education and Training

Leland High School Leland, MS High School Diploma 2001

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