Customer Service Care

ANNETTE KELSEY

Hurricane, Utah 801-***-**** ************@*****.***/ Annette.Kelsey@ SkyWest.com

Highly enthusiastic customer service professional with over 20 years of client interface experience in the customer service/hospitality industry. My goal is to become associated with a company where I can utilize my skills in customer care to gain further experience while enhancing the company’s productivity and reputation. I am currently looking for a full-time. I seek to work in an environment that will challenge me further, while allowing me to contribute to the continued growth and success of the organization. I am results-driven, with the ability to have a strong committed rapport with clients and staff

EXPERIENCE

OCT 2023-CURRENT

PILOT TRAINING COORDINATOR/FLIGHT OPPS, SKYWEST AIRLINES

Managing ERJ CA/FO ratio per month for recurrent CQ. Building monthly training session in trim. Preparing the CQ Bid, awarding and Building\Scheduling Pilots recurrent CQ training for ER7 fleet. Approx 150 session per month. Return to work from FLA training, and well as additional training for entire fleet. Projected numbers for coming months/year. Building Excel sheets to monitor numbers/pilots. Customer Care, building trust with pilots that I am there for them in hard or uncomfortable situation.

JULY 2017- OCT 2023

EBAY FRONTLINE PAYMENTS/CUSTOMER SERVICE/REMOTE

Front office customer representative for seller payment/payouts. Member ID verified, conflict management, collections/refunds, verifying bank information.

JAN 2017-

JULY 2017

NIGHT AUDITOR/LA QUINTA INNS & SUITES

Audited & balanced cash and credit transaction daily and reset register for the next day’s operations, kept bookkeeping current, coordinated with guest services and concierge team to meet guest needs. Ran end day, wake-up requests, verification on room occupancy and hotel revenue, Check-in, and checkout of guests. Prepared free breakfast.

JUNE 2013- JAN 2017

JUNIOR VP OVER/ CUSTOMER SERVICE/ CONFLICT MANAGEMENT, MARRIOTT INTERNATIONAL

Created communication strategies to meet client objectives, owner updated of Vacation Club, booked vacation trips, monitored databases of customer ownership and dues. Conflict management with customer concerns, resolve problems and improve customer satisfaction. Training for new employees

SKILLS

ACTIVITIES

Proficient w/ Microsoft office/ Excel

Strong organizational Skills/Self Starter

Attention to detail, able to multitask, and reach above expectations. Strong problem solver.

Exceptional client relations, verbal, written and listening skills.

Active Member in my religious community, working to youth program. A member of the Lady Lions of St. George to offer community service.