Human Resources Business Operations

CHRISTINA PENDLETON

Phoenix, AZ ***** 602-***-**** **************@*****.***

Professional Summary

Versatile Operations and Administration Leader with deep expertise in business operations, HR, financial oversight, and organizational development. Proven track record in streamlining administrative processes, leading cross-functional teams, and executing strategic initiatives that enhance growth and efficiency. Strong background in budget management, regulatory compliance, and project leadership within healthcare and corporate settings. Education

MBA: Health Administration 07/2019

Walden University - Minneapolis, MN

Core Competencies

• Operations Management • Human Resources & Talent Management

• Strategic Planning & Execution • Payroll & Benefits Administration

• Financial Oversight & Budget Management • Process Improvement

• Risk & Compliance Management • Project Management

• Business Development & Expansion • Policy Development & Implementation Technology and Systems

• Microsoft 365 Systems: Word, Power Point, Excel & Outlook

• Payroll Systems: Quickbooks, PayChex, ADP & Prism

• EMR Programs: Practice Fusion, eClinical Works, Charm, MediNotes & Advanced MD

• HRIS Platforms: Prism, Bamboo HR, Paylocity & Paycom Work History

Director of Human Resources and Administration 04/2023 to 05/2025 United Tissue Network

Led restructuring of HR and administrative functions to improve efficiency and optimize resource allocation.

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Oversaw payroll, benefits administration, and budget management across multiple departments.

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Implemented succession planning and diversity initiatives to support a strong, values-driven culture.

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• Ensured compliance through policy enforcement and operational oversight.

• Managed all administrative tasks for new location setup from start to finish.

• Streamlined operations by introducing new software and organizational systems.

• Collaborated with executive leadership to align financial strategy with long-term business goals.

• Optimized cash flow through effective monitoring of receivables, payables, and investments.

• Strengthened internal controls and risk management to safeguard company assets. Developed strategic plans and identified cost-saving opportunities to enhance operational performance.

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Medical Practice Administrator 03/2020 to 03/2023

Sunrise Medical

• Oversaw daily operations for three businesses and 60+ staff, including 14 physicians.

• Managed billing, insurance, AP/AR, payroll, benefits renewal, and pension plan administration.

• Directed HR functions: recruitment, training, employee development, and compliance. Developed policies and strategic growth plans; negotiated insurance contracts to boost revenue.

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• Ensured regulatory compliance with detailed documentation and audit readiness.

• Monitored budgets, improved financial performance, and identified cost-saving opportunities.

• Resolved complex payroll issues, including back-pay, garnishments, and overtime. Clinic Office Manager 08/2018 to 02/2020

Northland Cares

• Directed administrative operations across clinical and case management teams. Managed payroll, Human Resources, accounting, and compliance with state and insurance regulations.

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• Implemented policies to ensure HIPAA and liability compliance.

• Improved front office and clinical workflows to enhance operational efficiency.

• Streamlined appointment scheduling, optimizing provider time management and clinic flow.

• Gained expertise in insurance policies to support patients with coverage and billing navigation. District Director 02/2016 to 07/2018

Reeves Foundation

Launched and oversaw operations for five medical group homes, ensuring full licensing and regulatory compliance.

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• Recruited, onboarded, and trained over 50 staff across multiple sites.

• Managed HR, payroll (via QuickBooks and EMR systems), and quality assurance functions.

• Improved district performance through strategic initiatives and cross-site collaboration.

• Led professional development efforts, enhancing staff capabilities and service quality. Certifications

• Notary Public, State of Arizona

• Level One Fingerprint Clearance Card

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