Account Manager Security Operations

BENJAMIN DAVILA

713-***-**** ️ **********@***.***

SECURITY ACCOUNT MANAGER STRATEGIC CLIENT SERVICES SITE OPERATIONS LEADERSHIP

Proven leader with over 30 years of experience managing large-scale security operations, multi-site teams, and high-value client relationships. Adept at navigating complex regulatory environments, building trust with stakeholders, and driving contract compliance and operational excellence. Recognized for delivering client-focused security solutions that exceed expectations while maintaining strategic oversight of billing, reporting, staffing, and compliance. Strong background in project management, financial forecasting, and security systems integration.

Key Strengths:

• Security Program Optimization & Risk Mitigation

• Executive-Level Client Communication & Presentations

• CRM & Compliance Reporting (OSHA, TSA, CFATS, ISO 45001)

• Contract Management & SLA/KPI Performance Tracking

• Budgeting, Billing Reconciliation & Financial Oversight

• Staff Development, Crisis Response & Site Integration

Professional Experience

Security Consultant Merci Realty Group Global 2023 – Present

- Directed site-level audits, risk assessments, and safety compliance at global client locations.

- Maintained accurate business records, licenses, and certification files.

- Oversaw uniform standards, contractor onboarding, and vehicle documentation.

- Provided weekly reporting, incident resolution, and security service enhancements.

Site Operations Leader – Phillips 66 Account Mace Group / Allied Universal Houston, TX 2018 – 2023

- Acted as primary liaison between Phillips 66 and branch-level security teams.

- Delivered strategic client presentations and supported KPI achievement across locations.

- Led incident management, risk analysis, billing audits, and guard performance evaluations.

- Ensured compliance with CFATS, MTSA, TSA, and federal security mandates.

Sr. Regional Manager / National Accounts Director Covenant Security Services (CSS) 2008 – 2018

- Oversaw multi-state security contracts across energy, chemical, and maritime sectors.

- Directed all client communications, site transitions, and billing disputes.

- Delivered pricing estimates, negotiated RFP responses, and ensured SLA compliance.

- Conducted executive briefings and operational reviews with key account stakeholders.

Education & Certifications

• B.S., Criminal Justice, Hamilton University – Minor: Business Administration

• Certified: ISO 45001:2018, OSHA 30, FSO Maritime Security, Executive Protection, Texas Commissioned Officer

• Yale University – Certificate in Well-Being

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