Continuous Improvement Data Visualization

NEIL N. BROWN

SANDY SPRINGS, GA 770-***-**** ***********@*****.***

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PROFILE

Dynamic Operations Leader with 11+ years of success in optimizing processes, enhancing productivity, and driving business growth. Expert in Lean 7S methodology, strategic planning, and operational transformation to improve efficiency and profitability. Proven ability to lead high-performing teams, implement scalable solutions, and foster a culture of continuous improvement.

SKILLS

• Proven Leadership: Demonstrated excellence in labor management, driving team performance and productivity.

• Innovative Training Development: Designed and implemented comprehensive training modules for all employee levels, including executive staff, filling a critical gap.

• Time Management Mastery: Expert in optimizing time for maximum efficiency and results.

• Analytical Expertise: Exceptional analytical skills with a strategic approach to problem-solving.

• Communication Proficiency: Superior written and verbal communication abilities, ensuring clear and effective interactions.

• Relationship Building: Proven ability to establish and maintain strong, service-oriented relationships with partners and customers.

• Kaizen Specialist: Skilled in conducting Kaizen using the Toyota Production System (TPS) to drive continuous improvement.

• Six Sigma & CPI: Extensive knowledge and hands-on experience in Six Sigma and Continuous Process Improvement methodologies.

• Data Visualization: Proficient in using enterprise-scale analytics platforms for insightful data visualization.

• Software Proficiency: Advanced skills in MS Word, MS Excel, and MS PowerPoint.

• Logistics Management: Expertise in logistics management and program development, ensuring seamless operations. EXPERIENCE

Regional Manager of Operations

AxelHire Atlanta, GA 2022 - 2024

• Successfully launched the company in the Georgia market, overseeing staff recruitment, process development, and rollout to contractors and clients.

• Spearheaded organizational development strategies, resulting in a 100% revenue increase for the Georgia market.

• Implemented KPI metrics to measure and analyze performance, driving continuous process improvements.

• Established company-wide best practices for safe freight handling and receiving, achieving a 45% reduction in time loss due to injury and an 85% increase in quality.

• Prepared budgetary recommendations that aligned with departmental goals, ensuring effective resource management.

• Developed the "GOLDEN BROOM" safety program based on 7S methodologies, fostering a safety-focused culture and doubling employee engagement. Senior Supervisor of Operations (promoted to)

GXO Logistics Fairburn, GA 2016 - 2022

• Efficiently manage daily workload using WMX planning tools to meet and exceed customer expectations through accurate cycle counts.

• Played a key role in the start-up of the buffer warehouse, including creating bin locations, assigning materials, and providing WMS troubleshooting and training.

• Administered comprehensive training to order pickers, receiving, and shipping personnel, serving as the primary contact for resolving all WMS-related issues.

• Led initiatives to provide customers and shareholders with precise inventory information by utilizing SAP for daily, weekly, and monthly cycle counts, effectively preventing overproduction and spoilage.

Supervisor of Operations (promoted to)

• Utilized TPS labor allocation tools to make strategic staffing adjustments, ensuring timely fulfillment of lead time and delivery expectations.

• Authored original work standards and developed processes that led to an 80% decrease in employee turnover.

• Designed a receiving process that boosted team performance and efficiency by 68%.

• Developed an industry-specific UPS processing system, reducing hourly order processing time by 75%.

• Implemented safety protocols that eliminated Powered Industrial Truck (PIT) v-machine interface incidents.

• Led a Kaizen event in Q3 2020, achieving an 88% reduction in errors.

• Honored with the Senior Vice President’s “Operations Leadership Award” for outstanding site performance and meeting all quality KPI metrics every year at XPO. Supervisor of Outbound Operations

• Developed and implemented dock audit procedures, improving error metrics by 80%.

• Successfully dispatched orders to 27 Lexus dealers from Georgia to North Carolina, ensuring 100% on-time delivery.

• Monitored order drops and queues to ensure timely completion of order processing.

• Supervised outbound operations, increasing shipping efficiency by 85%.

• Conducted daily inspection tours to identify and assess opportunities for process improvements.

• Decreased turnover by 100% through the establishment and implementation of inclusive career-building programs.

• Reduced quality performance issues by 90% by streamlining delivery processes. EDUCATION

Bachelor of Science, Political Science

Norfolk State University

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