Customer Service Data Entry

TINA MARIE LIPSKI

414-***-****

**************@*****.***

LOGISTICS - CUSTOMER SERVICE – OFFICE SUPPORT – OFFICE MANAGEMENT Prioritizes Work / Team Player / Reliable / Dependable RELEVANT SKILLS AND ABILITIES

Customer Service

•Customer Service, billing, data entry, multi-line phone system and order processing

•Confer with customers by telephone, email or in person to assist and provide services needed. Address customer issues and resolve as needed. Follow-up when necessary to ensure satisfactory resolution.

Management

•Maintain employee schedules, Organize and assign client contact with salespersons, Delegate daily operations to appropriate staff.

•Work closely with customers to ensure needs are met on a timely basis and assign appropriate staff to assist. Maintain customer relations and update services needed as required. Prioritize and delegate assignments on a daily basis to ensure customer satisfaction. Maintain customer pricing and process payments / credits. Logistics

•Customer Service, Create and maintain BOL’s for customers use, track, and ensure all freight delivers in a timely manner and work with carriers should delays occur, Handle all OS&D issues with customer and carrier and follow-up to ensure resolution.

•Compute quotes and offer choice of carriers available and advise of transit times, performance and reliability. Maintain customer pricing and process payments / credits.

•Proficient in AS400, TMS-UX, Sales Force, Mercury Gate, Excel, Microsoft Office EXPERIENCE

Sr, Logistic Specialist- Transportation

WWEX Group-Globaltranz, Remote (AZ) 2015 to 2025

Cust Serv- Logistics -Transportation

DLS Worldwide, Racine, WI 2009 to 2014

Cust Serv - Billing - Transportation

Performance Freight, Milwaukee, WI 2006 to 2009

Office Mngr - Cust. Serv -Transportation

Mid-States Express, Milwaukee, WI 2000 to 2006

EDUCATION

SER Jobs for Progress Program Office Management / Communications Milwaukee Area Technical College GED

VOLUNTEER–Milwaukee Veterans Hospital •Recreation •Community ServicesOrganizer

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