Behavioral Health Front Desk
Resume:
Terrace Hill
Seguin, TX *****
**********@*****.***
Professional Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bring strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Willing to relocate to: San Antonio, TX - New Braunfels, TX - Seguin, TX Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician
The Wood Group-Seguin, TX
January 2025 to Present
• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
• Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
• Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients
• Administered medications as prescribed by healthcare providers, adhering to proper protocols and documentation procedures
• Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
• Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
• Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
• Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
• Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors
• Collaborated with community resources, such as social workers or case managers, to ensure continuity of care for clients transitioning between different settings Front Desk Agent
Courtyard by Marriott-Victoria, TX
March 2024 to January 2025
• Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
• Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
• Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
• Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
• Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
• Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
• Maintained a clean and organized front desk area at all times for efficient operations
• Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
• Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
• Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
• Trained new front desk agents on standard operating procedures and customer service best practices Front Desk Agent
Fairfield Inn & Suites -Victoria, TX
March 2023 to October 2023
• Scheduling guest reservations
• Assisting guests with checking in and out of the hotel
• Handling various administrative tasks, such as creating invoices and maintaining guest records
• Distributing room keys
• Verifying customers’ hotel registration information
• Calculating guests’ room payments and other additional costs made during their stay
• Coordinating amenities and responding to customer needs
• Greeting people as they enter the lobby
• Fielding calls from guests
• Helping visitors check into their rooms
Communication Clerk
PAM REHABILITATION HOSPITAL-Victoria, TX
March 2023 to August 2023
Answer phone lines and transfer calls the appropriate department. Front Desk Agent
Candlewood Suites-Victoria, TX
January 2023 to March 2023
• Scheduling guest reservations
• Assisting guests with checking in and out of the hotel
• Handling various administrative tasks, such as creating invoices and maintaining guest records
• Distributing room keys
• Verifying customers’ hotel registration information
• Calculating guests’ room payments and other additional costs made during their stay
• Coordinating amenities and responding to customer needs
• Greeting people as they enter the lobby
• Fielding calls from guests
• Helping visitors check into their rooms
Production Technician
Caterpillar Inc-Victoria, TX
March 2014 to January 2021
Practiced safe and hazard-free work environments in line with company standards. Lifted heave loads regularly to efficiently move raw materials, assemblies and completed products. Met daily production goals by working efficiently and collaboratively to handle 10-15 builds per day. Reported and documented unsafe conditions and faulty equipment. Inspected machinery and equipment on daily basis to quickly diagnose malfunctions. Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures. Adhered to all applicable regulations. Policies and procedures for health, safety and environmental compliance.
Sales Associate
Cato's Fashion Store
March 2012 to November 2015
responsible for attending to customers in a retail environment and helping them make an informed purchase of the goods they need. The duties include welcoming customers to the store and asking them about their purchasing needs, helping people find the right item and ringing up items at the register. Sales Associate
SAMS CLUB
November 2009 to November 2014
Maintained knowledge of current promotions, exchange guidelines, payment policies and security policies apprised of emerging trends and provided informative customer service to assist in product selection. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Helped average of 20 customers per day by responding to inquiries and locating products. Offered product and service consultations and employed upselling techniques. Front Desk Agent
La Quinta Inns & Suites
September 2007 to October 2007
responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. The duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs. Front Desk Agent
Holiday Inn/Howard Johnson
May 2002 to November 2005
checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. The main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay. Direct Care
Gulf Bend MHMR Center
April 2000 to May 2004
supports patients with difficulties completing basic tasks, like people with disabilities, the elderly or patients suffering from mental disorders. The main duties include administering medications, helping patients complete personal care tasks like bathing, dressing, eating or grooming and following the patients’ prescribed healthcare plan.
Hotel Front Desk Agent
Courtyard by Marriott
Education
Certificate in Human Resources
Martinsburg College - Martinsburg, WV
October 2022 to April 2023
Vocational in MEDICAL OFFICE SPECIALIST
TEXAS VOCATIONAL SCHOOL
May 2010
Diploma in Medical Office Specialist
Texas Vocational School
May 1991
High school diploma in Academic
Stroman High School
Skills
• Cash handling (10+ years)
• Product assembly (5 years)
• Organizational skills (5 years)
• QuickBooks (2 years)
• Medical Records
• Microsoft Word (5 years)
• Patient observation (5 years)
• Windows
• Front desk (10+ years)
• Manufacturing
• Power tools
• Hand tools
• Transcription
• Assembly (5 years)
• Bookkeeping
• Microsoft Office
• Supervising experience (6 years)
• POS (10+ years)
• Data entry (5 years)
• Behavioral health (2 years)
• Management (6 years)
• Typing (10+ years)
• Medical terminology
• Customer service (10+ years)
• Microsoft Outlook
• Medical office management
• ICD-10
• Machining
• Hospitality (10+ years)
• Medical Terminology
• CPT coding
• Medical Scheduling
• Filing
• Hotel experience (10+ years)
• Office experience (5 years)
• Cash register (10+ years)
• Vital signs (5 years)
• Human resources (2 years)
• ICD-9 (2 years)
• Retail sales (10+ years)
• ICD Coding (2 years)
• Medical Billing
• Administrative experience (4 years)
• Phone etiquette (9 years)
• Hotel experience (5 years)
• Office procedures
• Patient monitoring (5 years)
• Microsoft Excel
• Insurance Verification
• Computer literacy
• Clerical experience (10+ years)
• Time management
• Materials handling (5 years)
• Payroll (6 years)
• Medical Office Experience (2 years)
• Sales (10+ years)
• Working with people with developmental disabilities (5 years) Certifications and Licenses
Human Resources
October 2022 to April 2023
SHRM Certified Professional
Certified Medical Assistant
Professional In Human Resources
Associate Professional in Human Resources
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