Data Entry Operations Manager

Tanore Armstrong

**************@*****.*** CHARLESTON, SC, US +1-843-***-****

WORK HISTORY

Operations Manager at TELUS International

July 2020 - July 2023 (3.5 Years)

Managing a team of 15 or more. Encouraging growth and production. As a team leader, I set expectation and lead by example. I m viewed as a coach and provide knowledge to ensure that the members of my team advance to another level of success. Daily task consist of • Attendance- Update date and completion of employee files and attendance points records. • Payroll Management- Review and confirmation of hours worked. Pto accumulation and approval

• Data entry- live listening and review of each team member. Comparing passing metrics and customers service survey data.

Customer Service Representative at Dial America

June 2020 - July 2021 (1.5 Years)

• Take high volume incoming calls • Experience with duo computers and POS systems. (work from home) • Data entry for Daily pay advancement per pay roll Furniture Installer Apartment at FSI

June 2018 - December 2020 (3 Years)

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Provides housewares and furniture to customers that are in need of and extend stay due to work or personal reasons. • housekeeping and detail cleaning • relocating customers throughout SC, NC, GA

Food Service Worker at Charleston County School District February 2017 - August 2019 (2.5 Years)

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Provide clean work areas for food preparations. make sure equipment, utensils, dishes, and silverware are washed and sanitized. • Store and organize foods both dry and frozen in designated containers and storage areas organize. • Prepare a variety of schedule meals for both breakfast and lunch for students and staff according to Charleston County food and nutrition recipes.

Shift Leader at Charleston County School District

February 2017 - December 2017 (1 Year)

• Supervise staff and direct them in daily assignments to maximize productivity. • Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies. • Accurately handling cash transactions and recorded daily reporting. • Obtain cash or credit card payments for various orders from customers • Manage all administrative tasks for the shift including reconciling cash registers • Monitor and ensure inventory were maintained at proper operating levels during the shift and prepared for the next shift.

Shift Manager at Dunkin Donuts

January 2014 - December 2016 (3.5 Years)

• Monitored and evaluated team E performance and provide supervision and professional development. • Maintained critical standards for food quality, service, cleanliness and sanitation.

• Enforced all safety standards and security procedures. • Controlled food components, labor, waste, and cash. • Completed all assigned shift paperwork. • Scheduled and conducted interviews of applicants.

Customer Service Representative at iQor

January 2011 - December 2014 (4 Years)

• Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment. • Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records, created reports, and drafted memos. • Processed credit card and electronic check payments utilizing company database and software. Managed inbound and outbound debt collection calls for Capital One credit card company to arrange payments and made payment adjustments. • Reviewed incoming written correspondence and formulate responses. • Updated customer accounts as needed to avoid escalation and achieves a high level of 1st Call resolution. Customer Service Associate at NCO Group

January 2008 - December 2010 (3.5 Years)

• Performed quality assurance and reported incidents errors to Supervisor. • Arranged for repair and replacement of defective items covered by warranty • . Responded to and handled customer complaints and inquiries in a timely manner. • Received inbound calls and made outbound calls to customers concerning payment collections and claims on accounts. • Utilized multiple call center support applications to efficiently assist customers and agents. EDUCATION

North Charleston High School - High School

Graduated 2008-01-01

SKILLS

Microsoft Word, To complete

Microsoft Excel, To complete

Accounts Receivable, To complete

Assembly and Installation, To complete

Customer Relationship Management, To complete

Call Centers, To complete

Sales Till Operation, To complete

Housekeeping, To complete

Claim Processing, To complete

Customer Service, To complete

Communication, To complete

Computer Networks, To complete

Databases, To complete

Data Collection, To complete

Data Entry, To complete

Dishwashers, To complete

Occupational Safety And Health, To complete

Food Quality, To complete

Furnishing, To complete

Leadership, To complete

Memos, To complete

Operations Management, To complete

Professional Development, To complete

Quality Management, To complete

Restaurant Operation, To complete

Strategic Thinking, To complete

Typing, To complete

Metrics, To complete

Coaching And Mentoring, To complete

LANGUAGES

Other, Native/Bilingual

ABOUT ME

I have a drivers license

I have management experience: 1 years

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