Customer Service Claims Processor
Resume:
Dominique Jenkins
**************@*****.***
OBJECTIVE
I am a detail-oriented individual looking to utilize my educational skills and past experiences in a successful thriving company that offers the opportunity for growth within.
SKILLS
Microsoft office
Typing speed 45 WPM
Active listening
Adaptability attention to detail
Conflict resolution
Critical thinking
Effective communication
Negotiation skills
Patience
Problem solving
Product knowledge time management
WORK HISTORY
Advance Auto Parts
A.R Support January 2025 – May 2025
Answered calls, chats and emails from Corporate Credit Customers and Field Representatives on matters pertaining to credit applications, statements and invoices, credit status and credit limits
Remove credit holds
Supply statements and invoices
Escalate calls and chats to proper departments
Assist with account lock outs and password resets
Explained account details
Educate on various policies as well as procedures
Other assigned duties
MetLife
CSR August 2024 – January 2025
Temporary contract
Received high volume incoming calls from customers with a variety of questions concerning claims, hospital stays and accidents.
Verified customers
Sent email correspondence claim forms
Updated account information
Supplied caller with information regarding Hospital Indemnity, HSB and other issues
Transferred calls to the correct que
Escalated when necessary
PCNA
CSR/Account’s Receivable
April 2021 – February 2024
Receiving and placing customer service telephone calls. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues.
Answer high volume incoming calls
Receive respond and send email correspondence
Locate and send out invoices
Check order status via po or order number
Establish new accounts
Used Weber for meetings and scheduling
Wipro
Claims Processor – (Part time)
November 2020 – July 2022
As a claims processor it was my responsibility to view claims. Also, it was my duty to verify insurance policy coverage and making sure client information is accurate.
Devlope new claim forms and processes
Process claim payments
Analyze claims to prevent fraud
Help clients with submissions
Correspond with insurance agencies and beneficiaries
Webster Bank
Accounts specialist (part time)
May 2018 -October 2020
As an account specialist I was to act as a liaison, provide product services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. I was too he will reveal
Establish accounts
helping with applications
account balance
account changes
educate customers about self-service
closing accounts
Assisted with banking cards
HD SUPPLY
Accounts Receivable/ Switchboard Operator
January 2015 – April 2018
As an accounts receivables clerk I received and processed incoming payments helping to maintain the customer’s account and applying fair credit practices.
Collect payments
Generate invoices
Post receipts
Contacting clients about outstanding invoices
Resolve payment irregularities
EDUCATION
Terry Parker High School
Jacksonville Fl 2021-2004
Diploma in General Education
Contact this candidate