Customer Service Security Officer

*********@*****.****** com Bronx, Hall NY +1-203-***-****

WORK HISTORY

Supervisor at C.F.C construction

**/**** - **/**** (14 years)

Managed all aspects of the customer service department for a retail store generating 2M in annual revenue,

including providing training and coaching to team members on service protocols, policies, and client relations best

practices

Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level

goals and ensure customer satisfaction

Sales representative at KCK PUPPY CO.

08/2020 - 06/2022 (2 years)

Coordinate with customer accounts to ensure client satisfaction throughout the sales cycle

Represented the company at industry events and conferences to support lead generation e orts and build a referral

network, resulting in a 20 increase in new leads

Coordinate with the sales manager and representatives to explore new business opportunities

Maintained communication with clients throughout the sales process, identify solutions to customer issues, and

build long-term relationships, resulting in a 76 client retention rate Prospected for new clients using professional networking and promotional events

SKILLS

driving, 0 year

brakes, 0 year

report mechanical failure, 0 year

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Facebook

Twitter, https://Monica Evans

Linkedin, https://yes

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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