Security Operations Account Manager

Darryl M. Collins, Security Manager

Washington, *0001, DC, 240-***-****, ************@*****.***

SUMMARY Dedicated Security Manager with over 20 years of experience in security operations and team leadership. Proficient in overseeing security professionals, developing training programs, and enhancing client relations. Achievements include managing a 65 officer team at Allied Universal and implementing operational strategies that improved service standards. Committed to fostering safety and operational efficiency, ready to contribute unique security expertise to effectively meet organizational needs. WORK EXPERIENCE

11/2023 – Present Security Account Manager, Admiral Security Services Washington, USA Coordinated and oversaw security operations and personnel to enhance safety and compliance.

Cultivated strong client relationships to effectively address security needs. Directed and managed all onsite security staff activities, ensuring operational efficiency.

Developed and implemented training programs to elevate supervisory skills among staff.

Delivered exceptional customer service to clients, fostering trust and satisfaction.

Maintained optimized weekly operating schedules facilitating seamless security coverage.

Processed payroll for assigned security personnel, ensuring accuracy and timeliness.

02/2021 – 07/2023 Captain, Allied Universal Security Services (AUS) Washington, USA Supervised a team of 65 armed Special Police Officers, ensuring safety and compliance.

Served as the Security Account Manager at CNN News Agency, streamlining security protocols.

Provided strategic support in developing and executing operational tactical plans aligned with Allied Security Services’ vision and mission. Championed leadership initiatives that reinforced the core values of Allied Security.

Oversaw the management of security operations, ensuring high standards of service.

Motivated and inspired the security team, leading to elevated performance levels.

Managed payroll processes for assigned security personnel, ensuring punctuality and accuracy.

09/2017 – 02/2021 Account Manager, Admiral Security Services Washington, USA Oversaw daily operations of the unarmed security team, rigorously ensuring safety standards.

Coordinated security operations and effectively managed security professionals.

Nurtured client relations to thoroughly assess and meet specific security needs.

Directed and managed all activities of the onsite security staff to enhance workflow.

Formulated and executed supervisory development and operational training programs.

Provided exceptional customer service, maintaining client trust and satisfaction.

Maintained structured weekly operating schedules to optimize security coverage.

Administered payroll for assigned security personnel, ensuring accurate compensation.

03/2017 – 09/2017 Background Investigations, Keypoint Government Solutions

Loveland Colorado

Executed background investigations as part of NBIB security clearances. Held Top Secret Clearance, ensuring compliance with federal security protocols.

12/2014 – 06/2016 Security Director, Universal Protection Services Washington DC Managed daily security operations across various retail and business locations in DC/MD/VA, ensuring safety and adherence to protocols. 03/2000 – 06/2014 Security Director, Professional Security Consultants Washington, USA Oversaw daily security operations at Union Station, enhancing safety protocols and staff coordination.

06/1985 – 03/2008 Maryland State Trooper, Maryland State Police Pikesville Maryland Executed traffic enforcement and criminal investigations, collaborating across multiple units including narcotics and auto theft. Provided law enforcement training to new recruits, ensuring compliance with all regulatory guidelines.

EDUCATION

06/1985 – 01/1986 Catonsville Community College

Associates, Criminal Justice

Catonsville Maryland

Numerous Achievement Awards

01/1995 – 06/1995 Prince Georges Community College Associates, Criminal Justice

Largo Maryland

Numerous Achievement Awards

SKILLS Security operations Client relations

Staff supervision Event Management

Background investigations Payroll management

Public safety management Risk management

Communication Organizational skills

Mentoring Leadership

Problem resolution Positivity

Networking Customer service

Security Policy Development Risk Assessment

Crisis Management CCTV Systems

Access Control Knowledge of Laws

CPR Certification Loss Prevention

Interpersonal Skills Team Motivation

Conflict Resolution Decision Making

Budget Management First Aid

Analytical Skills

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