Customer Service Data Entry

Queen Onyia

TX • 346-***-**** • ************@*****.***

Summary

Dedicated and enthusiastic Customer service Professional with over 5 years of solid background in data entry, database management, data verification and administrative support. Consistently maintaining high standards of data quality and efficiency. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Diligent worker with strong communication and task prioritization skills. Track record of supporting team operations through consistent and reliable performance.

Skills

Vendor Management

Account reconciliation

Ability to meet deadlines

Strong organizational and interpersonal skills

Strong Customer Experience Management Skill

Excellent written and verbal communication skills

Proficiency in Microsoft Office Package Application

Excellent organizational and time management skills

Teamwork and collaboration

Multitasking

Computer skills

Excellent communication

Organizational skills

Customer service

Attention to detail

Work history

CSD Support, 08/2024 to Current

HealthCare IT Leaders – Remote

Troubleshooting end user issues using SCCM/Citrix Director to remote into Client workspace to assist with client support.

Use WebEx remote session to assist with client support.

Assisted end users with documenting encounters, managing their in-baskets, saving and editing their Smart sets orders and preference list.

Assist with chart corrections.

Assist patients and clinicians with password changes.

Assisted end users with submitting ticket requests for optimization.

Use Bomgar to remotely access end user workstation for support.

Go-live support to physicians, Nurses, front desk, etc.

Use ServiceNow ticketing system to record all support and client documentation.

Utilize Microsoft office and SharePoint to complete patient care documentation and general job description documentation.

Ensure end user clinical support tickets are being worked in a timely manner in accordance with our service level agreements (SLA) that can range between 1hour and a couple of hours as the case may be.

Data Entry Specialist, 06/2024 to 08/2024

Centauri Health Solutions – Remote

Entered patient demographic and billing data into systems with high accuracy and efficiency.

Utilize Smartsheet to plan deliverables, assign tasks, establish timelines, and monitor progress.

Communicating with team related to any workflow/batch process.

Daily reporting of errors/missed batches to Management team, for timely correction.

Follow-up to ensure discrepancies are appropriately addressed.

Collaborate with internal resources to effectively resolve identified discrepancies.

Entered patient data into various healthcare management systems.

Conducted quality control checks to ensure data accuracy and completeness.

Audit for accuracy as well as workflow compliance.

Collaborated with healthcare providers to resolve data discrepancies and ensure accurate billing.

Utilized software to manage and update patient records.

Provided exceptional customer service to healthcare providers and patients regarding data related issues.

HEDIS Abstractor, 03/2024 to 05/2024

Ttec Healthcare Solution – Remote

Review and abstract relevant clinical data from medical records. This data includes information related to preventive care, chronic conditions, and other quality measures specified by HEDIS.

Assign appropriate codes to the abstracted data according to HEDIS coding guidelines. This involves using specific coding systems to classify and categorize healthcare information.

Conduct quality assurance checks on abstracted data to ensure accuracy and completeness. This may involve performing periodic audits and addressing any discrepancies.

Adhere to established timelines for data submission to ensure that the organization meets HEDIS reporting requirements. Ensure that reports are accurate and submitted within specified deadlines.

Collaborate with healthcare providers to obtain additional information, clarify documentation and address any discrepancies in the medical records. Effective communication is crucial for accurate data abstraction.

Adhere to privacy and confidentiality regulations, such as HIPAA, while handling patient medical records. Ensure that all processes align with legal and ethical standards for protecting patient information.

Examined and verified 25 reports weekly.

CSR/Data Entry Specialist, 01/2023 to 03/2024

FoundEver – Remote

Responded to customer inquiries via email, and chat, addressing concerns and resolving issues in a timely and professional manner.

Proper first contact resolution.

Utilized problem-solving skills to resolve customer complaints and concerns, resulting in high customer satisfaction ratings.

Collaborated with cross-functional teams to resolve complex customer issues.

Provided accurate and up-to-date product knowledge to customers.

Entered patient data into various healthcare management systems.

Conducted quality control checks to ensure data accuracy and completeness.

Audit for accuracy as well as workflow compliance.

Follow organization procedures and processes.

Carried out all other duties as assigned.

CSR/P2P Denial Specialist, 05/2021 to 12/2022

The CSI Companies – Remote

Insurance, and claims verification to provide comprehensive support.

Analyzed and abstracted medical information from patient records for physicians, researchers and office staff.

Provide support, education and guidance to patients throughout the phase of care.

Resolved peer-to-peer denials for of claims, resulting in 85% increase in revenue for healthcare providers.

Collaborated with healthcare providers to gather medical records and supporting documentation for appeals.

Conducted thorough analysis of denial reasons and developed effective appeal strategies.

Communicated with payers to resolve denials and negotiated fair reimbursement.

Adapted to diverse customer needs, employing active listening and conflict resolution skills to ensure positive interactions.

Accurately and efficiently schedule patient appointments utilizing EMR system after determining appropriate sub-specialty within a clinic based on prescription details.

Using computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in various software systems throughout each day.

Supporting fellow team members through consistent attendance, excellent work ethic, and caring team focus.

Claim/Benefit Experience Specialist, 02/2020 to 05/2021

Ttec – Remote

Customer Service/Claim Experience Management.

Fraud Detection and Prevention.

Excellent communication skills, both verbal and written.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

Worked well in a team setting, providing support and guidance.

Managed time efficiently in order to complete all tasks within deadlines.

Demonstrated respect, friendliness and willingness to help wherever needed.

Deliver Accurately process calls as stated on protocol

Conduct KYC as well as due diligence while receiving call and processing request

Communicated and always connected with team members on all the appropriate team connect channels

Navigate Multiple Software/Systems in discharging effective job performance

Assist with Logon/Password reset, process PIN reset as well as payment request

Review claimant's data and determine appropriate resolution to the issue/reason they are calling for

Deliver prompt and courteous customer service as well as complaint resolution

Receive in bound call from Unemployment Insurance Benefit Claimants

Filing of PEUC claims, DUA claims, TUC claims and Regular claims, Extension and Covid-19 related claim.

Conduct fraud detection and prevention

De-escalate calls appropriately

Communicated and always connected with team members on all the appropriate team connect channels.

Team Lead, 04/2019 to 01/2020

Whataburger – Houston, USA

Company Overview: Houston, TX

Make outbound calls to more than 400 customers daily.

Follow the script.

Convert customer from a free trial to a paid subscription.

Navigate two computers at the same time to ensure appropriate result.

Make sure calls are disposition correctly.

Meet daily and weekly target.

Follow company strategies and procedure.

Houston, TX

Head Customer Service Officer, 04/2015 to 01/2019

Branch Coordination – Skye Bank Plc, Lagos

Provide splendid customer services to customers in a friendly and courteous manner at all times.

Cash management.

ATM Custodian/Management.

Vault Balancing/monitoring.

Coordinates the activities of the Tellers and customer service officer.

Supervisory role.

Conduct and coordinate Knowledge Sharing Sessions.

Frequent enlightens of the product to the system / Anchoring knowledge sharing sections.

Authorizes new savings and Current Accounts opening.

Authorizes savings and Current accounts closure.

Authorizes cheque book requests.

Education

B.Sc, Health Science

Advance Certificate, Computer Applications

Knowledge 2and Competencies

Health Care, Insurance, Retail, Finance, Epic, Soarian, Cerner, Meditech, AllScript, Athena, Service Now, Compass, Concur, SalesForce, Zendesk, Deputy, Citrix, FIVE 9, Max, Genesys, LiveVox, Hedis, Jira PowerBi Reporting Words, Excel(Pivot Tables, VLOOKUP, HLOOKUP), PowerPoint, Sharepoint Outlook, Teams

#HRJ#6c4123c4-ac3a-49db-93af-6222c06dddeb#

Contact this candidate