Customer Service General Manager

SCOTT PETERSON

**********.**@*****.*** 763-***-**** Brooklyn Park, MN

Summary

Highly motivated individual looking for opportunities in manufacturing and Management that will utilize the many professional employment skills I bring that are necessary to succeed in the present workforce Skills

• Supervision and training

• Cross-functional team management

• Performance improvements

• Employee development

• Leadership and team building

• Schedule management

• Vendor relationships

• Data review

• Team training and development

• Safety protocol

• Client relations

• Recruiting and hiring

• Staff training and development

• Employee scheduling

• Staff training

• Sales expertise

• Packaging and sanitation

• Staff supervision

• Variance and risk analysis

• Profit and loss accountability

• Communication skills

• Customer retention

• Proficient in [Software]

• Customer relationship management

• Safety assurance

• Managed shrink processes and inventory levels for corrective action planning to save costs.

• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

• Facilitated monthly workshops to share best practices to optimize productivity.

• Operated a C-store that is currently in the top 80% of company overall sales.

• Control inventory and shrink per company guidelines.

• Develop and lead a crew of 13 to master their job descriptions and increase productivity.

• Provide top notch customer service to a very diverse clientele.

• Manage cash flow and provide company required reports in a timely manner. Experience

Frattallone’s Hardware and

Garden Waconia, MN Assistant

Manager

01/2024 - Present

Circle K/Holiday Station Stores Eden

Prairie, MN

General Manager

03/2019 - 01/2024

Speedway LLC Roseville, MN

General Manager

10/2015 - 02/2019

Education and Training

Responsibile for the daily operations, customer service, inventory and cash control measures, merchandising development of staff, and increasing sales.

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