Account Executive General Manager
Resume:
Nicole Mouhot
Lake Charles, LA *****
**************@*****.***
Professional Summary
Highly effective at incorporating creative leadership skills to achieve objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Work Experience
General Manager
HOTWORX-Lake Charles, LA
February 2024 to November 2024
• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand
Account Executive
Home Health Care 2000-Lake Charles, LA
October 2021 to November 2022
As account executive I represent the company as I market health care facilities, hospitals, doctors, nursing homes, assisted living, senior centers etc... Must have effective communication and organizational skills. Must seek to develop relationship to increase the census for company. Responsible for managing a large territory and scheduling meetings as necessary to inform clients on our services.
Fitness Manager
Club 4 Fitness-Lake Charles, LA
January 2021 to October 2021
The Fitness Manager is responsible for revenue producing fitness programs as well as the Personal Training Dept. Directly Manages and leads the staff to provide a level of excellence in character, customer service and excellent execution of job duties. The Fitness is responsible for the financial success of the PT department in regards to sales, renewals, expenses, payroll as well as business operations. The fitness manager is not limited to these duties alone. She is responsible for developing and coaching a team at the highest level of customer service and excellence while putting the clients first. Business Manager
Dillard's, Inc.-Lake Charles, LA
October 2018 to January 2021
My position as Business Manager for Dillards Includes but is not limited to managing personnel And products but assisting with other departments as well. As manager it is understood that the safety of our employees as well as our clients is of utmost importance. I am also responsible for meeting goals set forth by corporate supervisors. Also responsible for visual merchandising updates on a regular basis based on sales and promotions. Responsible for conducting successful events periodically throughout the year. Teacher/Coach
Westminster Christian Academy-Opelousas, LA
June 2014 to June 2015
Opelousas, LA
Duties include but are not limited to evaluating program performance against expectations. Managed operations in accordance with budget
requirements. Directed improvement plans. Forecasted needs of students and athletes and adjusted future plans. Verified and logged in deadlines for responding to daily inquiries. Reacted to complex game situations quickly and effectively. Devoted 50 plus hours per week to athletics in addition to being a full-time teacher. Exercised strong leadership skills and practiced self-discipline on and off the field. Distributed product samples and t-shirts to sports nutrition shops, health food stores, gyms, salons and fitness clients. Recruited and met with prospective student-athletes to discuss their experience and goals. Created and ran up-to-date and relevant drills. Spearheaded all team fundraising projects to raise money for new uniforms and equipment. Trained student-athletes during the off-season. Addressed questions and concerns from the parents, faculty, and staff. Conducted needs' assessments on students and athletes and adjusted plans accordingly. Responsible for making sure all athletes met compliance rules and regulations as set forth by LHSAA.
Teacher/Coach/Wellness Coordinator
Bishop Noland Episcopal Day School-Lake Charles, LA August 2008 to May 2014
Duties include but are not limited to evaluating program performance against expectations. Managed operations in accordance with budget
requirements. Directed improvement plans. Forecasted needs of students and athletes and adjusted future plans. Verified and logged in deadlines for responding to daily inquiries. Reacted to complex game situations quickly and effectively. Devoted 50 plus hours per week to athletics in addition to being a full-time teacher. Exercised strong leadership skills and practiced self-discipline on and off the field. Spearheaded all school fundraising projects to raise money for new uniforms and equipment as well as for non profit organizations.
Addressed questions and concerns from the parents, faculty, and staff. Conducted needs' assessments on students and adjusted plans accordingly. Responsible for making sure all athletes met compliance rules and regulations as set forth by the CAL (Calcasieu Catholic Athletic League). Fitness Instructor/Personal Trainer
West Calcasieu Cameron Hospital-Lake Charles, LA
February 2003 to April 2009
Explained ways to measure exercise intensity for the best results. Designed each class to match the skill and learning levels of all participants. Suggested exercise modifications to individual students to avoid strain and injury. Cleaned and organized studio after each group fitness class. Contributed to an increase in sales for the personal training department. Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Cardiac Rehab Specialist
Lake Charles Memorial Hospital-Lake Charles, LA
July 2007 to July 2008
Interviewed and assessed new patients on a daily basis. Selected and compiled relevant information and resources for Patients to support them in overcoming mental and emotional problems. Maintained up-to-date knowledge of patients conditions. Verified that information in the computer system was up- to-date and accurate. Eliminated outdated records by sending the records to be scanned. Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each patient. Reviewed records and assessed the nutritional condition of at-risk patients, including those with unplanned weight changes. Established healthful and therapeutic meal plans and menus. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Observed and documented patient status and reported patient complaints to the case manager or Physician. Read and recorded temperature, blood sugar, blood pressure, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Evaluated patient care procedural changes for effectiveness. Assisted in the design and execution of programs that contributed to a positive outcome for the patients. Facilitated ADLs and assisted patients with functional mobility to increase comfort and quality of life. Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
Assisted patients with multiple chronic diagnoses, including COPD and asthma. Administrative Assistant
Lane Engineering-Big Stone Gap, VA
September 2001 to January 2003
Planned travel arrangements for all executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Coordinated all department functions for employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Advised the project manager regarding construction material costs and quantity calculations. Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects. Explained project bidding requirements to clients and answered related questions. Munitions Specialist
United States Air Force-Ogden, UT
January 1992 to February 1994
Arranged appropriate travel, visas, agendas, necessary contacts and country information. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Retrieved requested files and delivered to appropriate personnel. Operated office equipment such as copiers and fax machines. Entered information into computer databases. Scanned and filed forms, reports, correspondence and receipts. Directed public relations, media relations and crisis communications campaigns. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit
interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Reviewed federal and state laws to confirm and enforce company compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Conducted benefits administration for numerous benefit-eligible employees. Designed the employee performance evaluation process and merit program. Prepared registered and certified mail for dispatch. Coordinated port visits and fleet operations domestically and abroad. Reviewed and edited correspondence prior to release and submission for signature. Education
Bachelor of Science in Physiology, Anatomy and Chemistry.Coursework McNeese State University Lake Charles - Lake Charles, LA 2007
Skills
• Training and Development (10+ years)
• Microsoft Outlook
• Microsoft Office
• Assisted living
• Consumer Loyalty (10+ years)
• Computer skills
• Photoshop
• Analysis skills
• Accounting
• Public Relations
• QuickBooks
• Yoga
• Product development
• Training & development
• Social media management
• Outside sales
• Social work
• Personal Fitness Training (10+ years)
• Recruiting
• Human resources
• Communication skills
• Events management
• Financial acumen
• Presentation skills
• Microsoft Excel
• Customer service
• Retail sales
• Manufacturing
• Negotiation
• Budgeting
• Business development
• Facebook Advertising
• Budgeting
• Microsoft Excel
• Media Relations
• Grant writing
• Conflict management
• Data management
• Integrated library system
• Recruiting
• Typing
• Event Planning
• Team management
• Memory care
• Supervising experience
• Administrative Support (10+ years)
• Early childhood education
• Computer skills
• Program management
• Sales
• Writing skills
• Salesforce
• Microsoft Powerpoint
• Public relations
• Hotel experience
• Sales
• Restaurant experience
• Hotel management
• Data Entry
• Lean
• Menu planning
• Sports coaching
• Adobe Photoshop
• Research
• Sourcing
• Physiology knowledge
• Pricing
• Performance management
• Guest services
• Direct support
• Teaching
• Physical Education
• Yoga
• Curriculum development
• Business Development
• CRM software
• Salesforce
• Employee evaluation
• Root cause analysis
• Analysis skills
• Microsoft Publisher
• Marketing
• Group Fitness
• Project management
• Caregiving
• Sports Coaching
• Account management
• Pricing
• Leadership Skills (10+ years)
• Benefits Administration
• Adobe Photoshop
• Leadership
• Microsoft Office (9 years)
• Home health
• Personal Security (10+ years)
• Product Development and Launch (10+ years)
• Physiology Knowledge
• Strategic Planning (10+ years)
• Front desk
• Marketing
• Supply chain
• Research
• Physical education
• Emergency Response (10+ years)
• Management
• Performance Management (10+ years)
• accounting
• English
• Negotiation
• Outlook
• Documentation (10+ years)
• Menu Planning
• Office management
• Microsoft Outlook
• Clerical experience
• Talent acquisition
• Relationship management
• Operating systems
• Employee relations (10+ years)
• Client Relations (10+ years)
• Microsoft Word
• Organizational skills
• Microsoft Access
• Hospitality
• Merchandising
• HR sourcing
• Casino
• Customer relationship management
• Territory management
• Data analysis skills
• Account Management
Military Service
Branch: Active Duty Air Force
Service Country: United States
Rank: E3
January 1992 to February 1994
Munitions Systems Specialist
Arranged appropriate travel, visas, agendas, necessary contacts and country information. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Retrieved requested files and delivered to appropriate personnel. Operated office equipment such as copiers and fax machines. Entered information into computer databases. Scanned and filed forms, reports, correspondence and receipts. Directed public relations, media relations and crisis communications campaigns. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Reviewed federal and state laws to confirm and enforce company compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Conducted benefits administration for [Number] benefit-eligible employees. Designed the employee performance evaluation process and merit program. Prepared registered and certified mail for dispatch. Certifications and Licenses
Driver's License
CPR/AED/First Aid
CPR Certification
April 2023 to April 2025
Additional Information
SKILL HIGHLIGHTS
Training and development Recruiting
Performance management strategies
MS Office proficient Data entry Administrative support Documentation Effective team leader Automation planning HAZMAT handling
Trained in emergency response CPR certified
Strategic planning Child management
Advanced computer skills Personal security
Fitness assessments
Body Mass Index (BMI) knowledge
Customer-oriented Understanding of body fat tables and BMI Fitness equipment operation Nutritional counseling Consumer Loyalty Product Development and Launch
Brand Development
CORE ACCOMPLISHMENTS
Major projects include Initiating a public relations campaign for Nurses week by creating picture boards to promote and be placed at various areas o the
Hospital. Teaching/Coaching
Created lesson plans and activities targeting various types of learners to create an engaging educational experience.
Developed procedures for students that would result in a positive outcome. Created collaborative gym experience with the help and input of other Physical Education Teachers. Developed healthy cook book to raise money for the American Heart Association with recipes donated from employees in various areas in the hospital.
Promoted and directed the first annual Nutty Fun Run (October 2013) in association with the Walnut Grove development project which helped raise money to benefit Bishop Noland Episcopal Day School.
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