Customer Service Global Logistics

Rita Yvonne Leverett, Specialist

Metro Detroit Region, US, 313-***-****, ************@*****.***, www.linkedin.com/in/rita-yvonne-leverett SUMMARY Dynamic Operations Trainer with over 10 years of customer solutions experience in logistics and operations management. Proven track record of delivering effective training programs for over 50 team members, enhancing their skills in complex systems. Instrumental in creating 35 curriculums and providing one-on- one coaching that improved performance metrics. Committed to fostering positive client relationships and problem-solving, adding significant value to any organization in need of exceptional customer solutions support. WORK EXPERIENCE

11/2021 – 05/2025 Operations Trainer, Ascent Global Logistics Belleville, MI

• Delivered 4 weeks of technical and proprietary systems classroom training to 50+ Solutions Specialists as they joined the charter team.

• Created 35 monthly learning journey curriculums for the On-Demand and International segments using the cornerstone LMS.

• Facilitated operations education through classroom instruction, virtual sessions, and one-on-one coaching.

• Developed training presentation materials for the charter teams’ transition from CMS to the PEAK transportation management system (TMS).

• Proactively ensured training materials reflect current practices and policies.

• Functioned as a resource to field operations regarding education requirements.

• Collaborated with human resources during the onboarding process for 125+ new hires.

06/2019 – 11/2021 Air Charter Coordinator – 3

rd

Shift, Ascent Global Logistics

Belleville, MI

• Acted as a customer service problem-solving agent in the Air charter division.

• Provided exceptional customer service through detailed verbal and written communication about setting up and flight-following charters originating from the US, Canada, and Mexico for both customers and providers. 06/2018 – 06/2019 GM Customer Care Specialist – 3rd

Shift, Ascent Global Logistics

Belleville, MI

• Served as the primary liaison for the 3rd

shift between Ascent, GM

Headquarters, and Material Follow-Up personnel at al GM plants throughout the US, Canada, cand Mexico as part of the escalation process for ground and air charter shipments experiencing issues.

• Executed various administrative duties, including providing user access to our Active Premium Transportation System (APT), correcting reason codes, and reviewing debit exceptions.

02/2017 – 06/2018 Delivery Assurance Operations Manager – 3 rd

Shift, Ascent Global Logistics

Belleville, MI

• Mentored and coached a team of 10+ agents to enhance their skills and advance their careers.

• Ensured smooth operations of delivery assurance activities throughout the 3 rd

shift.

11/2015 – 01/2017 Delivery Assurance Team Lead – 3 rd

Shift, Ascent Global Logistics

Belleville, MI

• Functioned as the first line of escalation for the 3 rd

shift staff regarding

inquiries and assistance in their job functions and problem-solving.

• Reported significant situations to immediate managers.

• Acted as a liaison between management and customers/providers during escalated situations while performing duties consistent with all Logistics coordinators and Operations Agents.

12/2013 – 11/2015 Logistics Coordinator / Operations Agent – 3 rd

Shift, Ascent Global Logistics

Belleville, MI

• Delivered exceptional customer service, shipment dispatch, and live shipment monitoring.

• Engaged in rate negotiations with customers and service providers while assisting in generating report for both internal and external customers.

• Implemented creative problem-resolution strategies to ensure customer satisfaction.

• Completed additional assigned duties as necessary. 03/208 – 01/2014 Vehicle Coordinator (contract for General Motors), QEK Detroit, MI

• Oversaw the GM Pre-production marketing fleet for all Buick and GMC vehicles.

• Served as the primary contact for receipt of vehicle usage requests and cataloged them on the QEK website.

• Coordinated logistics with Reliable Transportation for pickup and delivery services to and from local and global events, such as auto shows and media appearances.

• Acquired extensive knowledge of office procedures, business correspondence, record-keeping systems, and telephone etiquette.

10/2005 – 03/2008 Customer Logistics Coordinator – 3 rd

shift, Ryder Logistics

Farmington Hills, MI

• Established and maintained routes in the Logistics management Suite (LMS).

• Coordinated urgent expedites for both ground and air transportation.

• Functioned as the dispatcher for Ryder drivers during the 3 rd

shift.

• Delivered professional customer service to all account plant personnel.

• Processed all Account Correction Approval (ACA) request forms from plant personnel and managed exception communications, along with data entry. 09/1993 – 09/2005 Inside Sales Account Representative, TRAM Inc. Plymouth, MI

• Contributed to the Sales Department for Japanese Transplant companies.

• Provided detailed quotations, cost breakdowns, and addressed various pricing issues.

• Managed service parts for several accounts, such as Toyota, Nissan, and Isuzu, acting as a liaison between our parent company in Japan and the customer.

EDUCATION

Detroit, MI Marygrove College

Bachelor of Science, Computer Science

SKILLS

Operations management Customer service

Training and development Logistics coordination

Technical training Process improvement

Project management Interpersonal skills

Dependability Quick learning

Problem solving Team collaboration

Resource allocation Time management

Attention to detail Communication

Contact center experience Executive communication

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