Customer Service Data Entry
Resume:
Chazzidy Simms
Irmo, SC *****
*******@*****.***
Professional Summary
Dynamic and dedicated customer service professional with over 8 years of experience in delivering exceptional support and building strong client relationships. Adept at resolving customer issues, managing inquiries, and providing tailored solutions to enhance satisfaction and loyalty. Proven track record of improving customer retention through active listening, problem-solving, and effective communication. Skilled in using CRM systems and handling high- volume interactions in fast-paced environments. Seeking to leverage expertise to contribute to a team-driven and customer-focused organization.
Work Experience
Hairstylist
Self Employed-Columbia, SC
January 2021 to Present
• Developed and maintained strong relationships with a diverse clientele, fostering trust and loyalty through consistent, high-quality service and personalized care.
• Conducted detailed consultations with clients to understand their preferences and needs, ensuring satisfaction with each service provided.
• Resolved customer concerns and provided expert advice on hair care, styling, and maintenance, resulting in a 98% client satisfaction rate.
Package Handler
UPS
December 2020 to March 2023
• Efficiently loaded, unloaded, and sorted packages of various sizes and weights to meet daily shipping deadlines.
• Consistently met or exceeded productivity quotas, contributing to team efficiency and on-time delivery.
• Assisted in training new hires on operational processes and workplace safety procedures.
• Improved package organization and workflow processes, resulting in faster load times and reduced errors.
Customer Service Representative
MUV Fitness-Irmo, SC
August 2019 to March 2021
• Delivered outstanding customer service by addressing client concerns, answering questions, and resolving complaints efficiently.
• Processed customer orders, returns, and exchanges in compliance with company policies.
• Maintained accurate records in the company’s CRM system. Sales Associate
Journeys-Columbia, SC
July 2016 to August 2019
• Spearheaded the design of appealing product displays, optimizing overstock management and driving customer sales.
• Trained and mentored new employees on effective sales techniques, operational strategies, and service excellence, enhancing overall team performance.
• Managed stock levels, organized merchandise, and developed product recommendations based on customer preferences.
Take-Out Specialist
Outback Steakhouse-Spartanburg, SC
January 2018 to July 2019
• Delivered exceptional customer service, ensuring accurate and timely food orders while addressing dietary concerns and special requests.
• Exceeded sales targets through proactive promotions, upselling, and exceptional product knowledge.
• Trained new team members on food handling, customer service protocols, and restaurant operations, enhancing team efficiency and customer satisfaction. Education
Cosmetology School Kenneth Shuler-Columbia, SC
March 2020 to December 2020
Business Major
University of Soutch Carolina Upstate Some College August 2016 to May 2019
High School Diploma
Dutch Fork High School-Irmo, SC
August 2012 to May 2016
Skills
• Sales Management
• Business Development
• Customer Service
• Excellent Communication Skills
• Time Management
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