Service Manager Security Guard
Resume:
Luther Everson
Brewerton, NY 13029
US Citizen (with 10 point Veterans Preference)
******.*******@*****.***
Army Combat Veteran and highly experienced leader with over 20 years of managerial expertise in estimating auto damage and vehicle repairs as an Autoshop Service Manager. Proficiencies in Microsoft Office software including Word, Excel, Access and PowerPoint along with Sabre and Regal scheduling, ShiftPoint Dealer Management tools, and Napa Prolink. I am an adaptable and reliable employee seeking a position in a successful company with opportunities for advancement.
Work Experience:
Service Manager April 2017 to Present
BEST BUY AUTO SALES
•Initiate automotive service and repairs for the Sales Department and the general public daily by ascertaining performance problems and services requested and verify warranty and service contracts using ShiftPoint Management Tools.
•Develop estimates and initiate repair orders using Shiftpoint Management Tools System.
•Obtain approval signatures and collaborate with a team of eight mechanics and one Service Advisor to begin work on up to 15 used cars a day and several customer appointments.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
•Perform payroll duties for 4 employees, approving time off, reviewing and processing weekly time cards.
•Supervise nine service employees and act as a mentor while approving time sheets and verifying time off request.
•Train all employees on proper procedures, policies and duties pertaining to their job description.
Lead Security Guard/ Armed Security Guard August 2015 to November 2017
VERDAD INVESTIGATIONS & PROTECTIONS INC.
•Patrolled a two building, 30 apartment complex regularly to maintain order and establish presence.
•Monitored and authorized entrance of people in the property by verifying identification and using records log on a daily report log to track visitors after hours.
•Secured all exits, doors and windows after normal business hours.
•Submitted reports daily at the end of shift relating to surveillance activity and important occurrences.
•Knowledge of state legal guidelines for security, public safety and use of force statutes.
Service Advisor/ Service Manager April 2011 to April 2017
BAYBERRY SERVICE CENTER
•Initiated automotive services and repairs by ascertaining performance problems and services requested, verified warranty and service contract coverage, developed estimates, writing repair orders, maintaining customer rapport and records,
•Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtained approval signatures; entering RO into Napa Prolink and maintenance database system.
•Handled all workers comp paperwork. Processed all required paperwork in timely fashion and assisted employees in processing and completing required paperwork.
Contract Manager June 2008-July 2010
FIRST STUDENT INC
•Oversaw the safety and welfare of approximately 200 employees and 175 buses, to include discipline, HR issues and payroll.
•Met regularly with school administration to enhance the working relationship between First Student and the Syracuse City School District.
•Was responsible for attending and presenting accidents to the review committee to determine prevent-ability of accidents. Effectively communicated to management and drivers the outcome of said meetings and set-up retraining if needed.
•Interacted with the local union to establish a professional, preferred employer philosophy and maintain a stress free enjoyable place to work.
•Direct overseeing of Shop operations to ensure compliance with all DOT, OSHA, and federal and state law compliance.
•Work closely with Regional Operations Manager to monitor the locations business plan and assist with end of month profit and loss summary reports.
Education:
High School Diploma
US ARMY Training Center - Fort Knox, KY
Skills:
Diligent, Self-Sufficient, Effective Leader/Trainer/Recruiter, Ambitious, Accountable, Organized, Consistent, Reliable, Sales/Purchasing, Payroll, Microsoft Office Suites, Security, iOS, Auto Quotes/Invoicing, Product Management, Logistics/Supply Chain Management
Certifications/Licenses:
NYS Motor Vehicle Inspector
Guard Card
Concealed Carry
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