Sales Support Coordinator

MRUDULA HATKAR

Sales Support Coordinator & Operations Professional

Mumbai, India

Professional Summary

Highly organized and detail-oriented Sales

Support & Administrator Professional with over

21 years of experience providing technical,

administrative, financial, and communication

support to sales teams. Expertise in managing

sales orders, coordinating logistics, and

enhancing customer satisfaction. Strong ability

to serve as a liaison between various

stakeholders, with excellent problem-solving and

multitasking abilities. Skilled in building strong relationships with customers and acting as the

first point of contact for customer queries.

Professional Experience

HSE Solutions Pvt. Ltd., Mumbai

Sales Support & Administration - June 2024 – Present HSE Solutions Pvt. Ltd. is a prominent multinational corporation (MNC) and a leading manufacturer, wholesaler, and importer specializing in safety equipment and products.

• Punch the orders from clients in CRM system (SIPI) & issue Proforma Invoices to clients accurately and promptly.

• Follow up with Logistics to ensure timely delivery and customer satisfaction.

• Act as the primary contact for Sales Admin team in France and transporters for logistics from France to India and from Mumbai warehouse to client sites.

• Coordination with Custom House Agents (CHA) and the commercial team to facilitate smooth import processes.

• Manage customs clearance and resolve related issues efficiently.

• Serve as a liaison between Chartered Accountants, Auditors, and commercial team.

• Verify and process reimbursement forms of Sales & Trainings Team.

• Supervise a small team responsible for office supplies & office maintenance to ensure smooth functioning of office operations to support overall efficiency. Varian Medical Systems International (India) Pvt. Ltd., Mumbai Sales Support Representative – Senior Sales Administrator - April 2018 – May 2024 Varian, a global leader (MNC) in medical technologies, specializes in radiation oncology and medical imaging solutions.

• Managed sales order processes, ensuring smooth and efficient order cycles.

• Coordinated with internal Stakeholders (Sales, Service, Finance, logistics, import

& export, Legal & compliance) & external stakeholders (customers & their bankers) to ensure smooth and timely order processing.

• Provided documentation support to customers and sales teams.

• Acted as the single point of contact for customer queries related to sales orders

(USD & INR), LC (Letter of Credit) openings, Bank Guarantees, EMDs and shipments.

• Collected, analyzed & presented Sales Data to Business Director and Regional Managers.

• Participated in tender submissions for both government and private sectors. FujiFilm India Pvt. Ltd., Mumbai

Senior Executive – Sales Coordination - April 2011 – April 2018 Fujifilm is a leading multinational corporation (MNC) known for its imaging and healthcare technology solutions across the globe.

• Handled order processing and tracking for medical X-ray films and machines using SAP, ensuring accuracy & timely delivery.

• Coordinated with customers and dealers for order documents, machine deliveries, and payment follow-ups.

• Checked stock availability of product & co-ordinated with Finance team for invoicing and SCM departments for dispatches.

• Managed all sales-related activities and resolved customer issues.

• Prepared and analysed various sales reports.

Nirmal Datacomm Pvt. Ltd., Mumbai

Marketing Assistant - August 2006 – June 2010

Nirmal Datacomm Pvt. Ltd. is a leading provider of data communication solutions in India, specializing in network infrastructure and IT solutions for businesses.

• Supported the marketing department with sales inquiries, quotations, and order processing.

• Assisted the sales team with outstanding orders, C Forms, and payment follow- ups.

• Used SAP for order processing and invoice generation.

• Maintained customer databases and sales reports.

• Liaised between all supply chain support departments & the customers.

• Assisted in the preparation of Tender Documentation. Advance Tech Controls Pvt. Ltd., Mumbai

Application Engineer - September 2004 – June 2005

Advance Tech Control Pvt. Ltd. specializes in automation and control systems, providing solutions for manufacturing and industrial sectors across India.

• Interfaced with customers to understand their needs or applications for Scientific products.

• Provided Inside sales support, handling enquiries for product selection & providing quotations with technical information.

• Documented details necessary for customer orders to be filled promptly, efficiently, and to the customer's satisfaction.

• Participated in bidding and tenders & generated monthly quotation tracking reports.

Podar Infotech Ltd., Mumbai

Project Coordinator - August 2002 – August 2004

Podar Infotech Limited is a leading player in the IT sector, specializing in providing innovative technology solutions & IT services to the clients across various industries.

• Led the Wireless LAN project team and interacted with multiple clients for the projects of WLAN.

• Arranged the demos of WLAN products & arranged site visits / site survey as needed.

• Managed various planning, documentation, quotations, contracts, inventories of products and other materials associated with the project.

• Interacted with the Project managers/Project Team regarding project status, project updates and any other issues.

• Managed Project schedules & filied important documents & communicated relevant information.

Education

B. Tech in Electronics & Telecommunication Engineering Dr. Babasaheb Ambedkar Technological University, Lonere June 1998 – June 2002

Skills

• SAP (SAP SD): Well-versed in SAP Sales and Distribution for managing sales order processing, billing, and related activities.

• Salesforce (SFDC): Proficient in Salesforce for customer relationship management, sales forecasting, and reporting.

• Sales Support: Experienced in order processing, invoice generation, sales coordination, and sales forecasting.

• Project Management: Skilled in stakeholder coordination and logistics management for smooth project execution.

• Soft Skills: Strong customer relationship management, problem-solving abilities, and excellent communication skills.

References

Available upon request.

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